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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Extremely helpful and stress free. Really appreciate
$3.00 is not too much to pay but the website said "free."
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Site was shown as FREE resume builder --- could not access resume without payment. False advertising.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Great, easy way to create an awesome resume. Love this website
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Spend a large amount of time inputting information before you are even informed that it will cost money to get your resume.
Hello Russell,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
False advertising. Says FREE resume but will not give access without payment
Hello Sommer,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
Only not giving 5 stars because limited use; so far very helpful!
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
The Procedure is standard as well as educative, I got more insight as graduate looking to be employed.
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Have a great day,
Resume Genius
Simple, concise, and ready to use with little or less expertise
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Have a great day,
Resume Genius
Let me see how it downloads and works through monster and LinkedIn. Also how it's printed.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Tells you its free in the beginning, then charges you after the work as been done.
Hello Philip,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
Should be up front about charging someone for the resume
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Hope it's worth the price of admission. Not "free"
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Have a great day,
Resume Genius
Great experience. False advertising about it being free and not having to give card info.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
My experience so far is that it was relatively easy to write my resume.
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Have a great day,
Resume Genius
Very easy, will see how it does with job call backs.
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Have a great day,
Resume Genius
The recommendations are so helpful to put the resume together.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Everything was great a lot of help making my resume with out the stress.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It is advertised as free, but we can't even do anything with the free content. Otherwise, it is excellent.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Still a little hard to find the resume format needed
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius