Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Your program has been a stress relief as I have been looking for new roles.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I really like the choice of frameworks?/ templates
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Easy and quick! Great help for last minute resume building!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
You do not disclose that to download the resume one needs to pay... it is like taking undue advantage of an individual's situation
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Just fill in the blanks and they make it for you, sounds good to me
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This seems to be a pretty easy way to complete a resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
There was a glitch in the website and I had to start over on the very last page.
Hello Alex,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
Easy to use but would like to see pricing up front
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This made it easy to create a resume. Highly Recommend
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It says on the web that it is free but then it asks you to pay when you are done writing the resume here
Hello Musab,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Don't like the fee at the end. Should be transparent.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Amazing! Quick and easy. You can upload your existing resume and make edits as needed!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
My resume looks great, and you didn't charge me an insane amount of money for it.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very much like the resume builder, but the price is a bit high.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This is awesome! Gives the option to upload your current resume or create one. In addition, you get to create a cover letter.
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
So far, nice and intuitive! I am diggin it, thank you so much for the help!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Your payment info is misleading. Be upfront about the fact that a txt download is all you do for free, which nobody needs.
Hello Jacquelyn,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Advertise as free wasted my time so I had no choice but to pay for it will never recommend this service to anyone
Hello Sean,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius