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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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It worked exceptionally well. Should i need a new one in a few years I'll be coming back to this.
It was very helpful to have a guide as I created my resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Everything is very easy and very organized. This made making a resume so much easier! Highly recommend.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I am homeless and using a friends computer to make a resume. I thought this was a free service and was very agitated on having to pay
Hello Jay,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
I think it would be better if it was clearly marked that is wasnt free
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I don't want to subscribe to your $#*!ty website. I would rather spend a couple bucks per resume. I am just going to cancel immediately. I definitely will never use this god-awful site again.
Hello Matthew,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
So far very user friendly and helpful.
Need to see the finish product though,
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Easy to use and revise. Suggestions are very helpful
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Awesome service! Makes writing a resume super easy. Thanks for the help ;)
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Quit charging people without jobs money to use your trash service
Hello JD,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Thank you a wonderful experience. Program very user friendly.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I don't like the fact that this service was advertised to be free and then right at the end charged me in order to get my resume.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Add more customization options to move around the experience in an order we want.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It was good, wish they're was more layout color options and fonts etc.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Not the quickest process but it was thorough and diligent which I prefer over the speed of the process
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Not at this time. Will review the service since I am using this first time
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I love this program! I am not that stoked that I had to wait until the end to see that it's $35.00...
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It is posted as free, and then a $2.95 charge plus $25 charge after 14 days. That's not good or honest advertising
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
So easy to adapt my old resume into something current
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I hadn't written a resume in over 20 years and was lost at where to begin. ResumeGenius made building a resume so easy and professional looking!
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius