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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Ad on google implied free but 2.95 came at the end. Bad form.
Hello Noah,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Resume Genius is so convenient and quick to use. Thank you Resume Genius!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
I love it, it helped me put all my qualities in a very organized manner
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It help me to build my resume, i am not english speaker, it is help for me.
However, i hope the professional templates should be more valueble.
Such as when i clame i am android developer, the additional skill should show me that Jetpack java or kotlin, Retrofit OKHTTP. These skill are relative to android developer.
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
I liked the program did not like that you had to pay when advertised free
Thank you for your review. Glad we were able to help.
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Resume Genius
Awesome way at building a resume! I will recommend this to many of the people I know who are looking for a job and want to express professionalism on paper.
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
I was told this was free and no credit card required, then I'm hit with a subscription, but NEED a resume.
Hello Christopher,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
They should let you know about the fee at the beginning, didn't like the surprise at the end.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Why advertise as free and then waste time and then pay. Stupid.
Hello Brandi,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
I love everything about ResumeGenius. It's very easy to use & the way it's setup is very cool
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Have a great day,
Resume Genius
Clean, fast and easy to construct your new resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Really easy resume builder, I was able to just upload my last resume and build off of it and this website made it so simple and just transferred all the info to the new resume. Loved it!
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
Easy, I just you advertised it was free. And unhappy with that. And don't like having to keep it for future months. Unnecessary.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Good so far would be better when I receive my resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
You don't tell anyone it cost money until the very end after they've already put in all the hard work to $#*!ing make it
Hello Iris,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Its very easy and gives super professional options to just click to add to your resume. I went ahead and paid the 14 day trial just to see all its really about! Cant wait to see all it offers.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great information about your specific skills level for resume researching.
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Have a great day,
Resume Genius
Seamless. I found it impossible to tell if I had exceeded a page and could not change the career objective to a summary section.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Don't like the cost only being presented at the end
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius