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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Very efficient to make your resume look professional
How can it be free and then not receive anything unless you pay
Hello Deborah,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
It was very easy to use and it needs a one time charge for resumes
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great! It was super to use awesome when in need of help thank you
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This makes me look good! Amazing. Magical actually.
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Excellent! Easy to follow and a great resume! Thank You!
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Have a great day,
Resume Genius
It say free in the beginning than after you take the time to create one you charge. Gimmick
Not happy that they only showed a price after I spent time making it. That being said, the resume is good quality and I am happy with how it turned out.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Awesome service! Super simple to follow. Easiest format ever!
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Have a great day,
Resume Genius
Didn't realize it would cost so much, but came out very nice.
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Have a great day,
Resume Genius
So easy to use and made my job application process so easy.
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Have a great day,
Resume Genius
Sneaky way to charge after resume is all created. Otherwise great.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I just purchased a resume last week. Difficulty accessing that resume, editing, etc. Ended up paying for a second resume.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Getting the resume setup was easy. I was annoyed that it is listed as free but I had to pay to print a copy. That should be listed up front.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It was easy and many different options to choose from in the end
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Have a great day,
Resume Genius
You said this $#*! was free and its not so im pissed sneaky asses
Hello Isis,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Wish they didn't charge to download resume. Or at the very least show beforehand that a payment is needed to download.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It did allow you to do the résumé for Free but then charged to get the résumé so be prepared to pay for it
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
You advertised that your templates are available to download for free. That's not the case as I had to pay to be able to download. Your site also gives an option to edit your resume before downloading, but when I click that bar it does NOT allow you to edit, and instead directs you to pay to get it. I won't use this service again and won't recommend it.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
*******444
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Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius