Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was really easy to use but I thought it was free to use so I wasn't really sure I wanted to pay for a subscription. I guess you really have to look at the fine details. I don't think I needed a full subscription.
Very easy to use and calming aesthetic makes ResumeGenius easy to use
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Just put together my resume and it was very simple and easy to do.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very easy to use with great suggestions making the process enjoyable
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Lots of great suggestions and wording for skills and career objectives.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I love the prefilled sections like solar you can choose from. These are what always scared me the most. Mine never sounded professional enough. Thank you!
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
It says free then I get it all done then it's a lie bull$#*!
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Nice one but will your site help me get a telecom job?
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Made the stressful process of making a new resume easy and stress free.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Why charge quarterly thats so dumb... i can easily copy and paste if i wanted lower quality
Hello Brendan,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Weird that i had to pay after explicitly reading that it was free. But after id done everything and seeing this really cool resume format i decided to just pay instead of look for another free one.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This starts out as free then once you complete the work it's a fee to receive what you worked on
Hello Latasha,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
It was super easy to use and really cheap for the membership
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It was s great, takes the stress out of writing a resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Went through the whole process only to find out this is free like it was advertised. It states to upgrade for unlimited access which I do not need.
Hello Tiffany,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Would not accept my card and had to ask for someone's credit card. Wanted to know I had to pay BEFORE
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Easy to use, I will recommend to friends and family.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius