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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

South Carolina
2 reviews
1 helpful vote
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When I initially tried to make this charge you guys tried to charge $95 what's up with that

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Ellie,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Florida
1 review
0 helpful votes
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100% would recommend to college students, easy to use.

Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Illinois
1 review
0 helpful votes
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Don't understand the need for my references email addresses, when I have their phone numbers listed

Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

California
1 review
0 helpful votes
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Easy!
July 22, 2022

Easy! User friendly! The first time I am not stressed about a resume

Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius

Louisiana
1 review
0 helpful votes
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I like how easy it was for me to create my resume, but I don't like the fact that I had to pay to get it.

Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Texas
1 review
0 helpful votes
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This website is advertised as free and it ended up costing money. Disappointing advertising.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Andre,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Nebraska
1 review
0 helpful votes
Follow Alyssa U.
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It said it was free and then wouldnt let me download any of the templates for free. False advertisement

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Alyssa,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

California
1 review
0 helpful votes
Follow Isaiah N.
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The resume builder makes it so much easier to help you find a better job

Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Ohio
1 review
0 helpful votes
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I've used resume genius to create resumes for my entire family. It's super easy to use and they looked AMAZING!

Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius

Alabama
1 review
0 helpful votes
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Horrible experience
August 21, 2022

Horrible experience. It advertises as free then you spend all your time building it then it will only show you a peep hole view of each part of your resume so you dont even know how it looks overall but you want me pay at the end. What bull$#*! honestly. I will make sure to tell others not to waste their time on this site. If you have to con people to get them to pay maybe rethink it

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Kristin,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Connecticut
1 review
0 helpful votes
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I don't like the fact that the cost wasn't disclosed at the beginning. This website came up under free CV builders and then charged me at the end anyway!

Date of experience: July 22, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Georgia
1 review
0 helpful votes
Follow Charlie R.
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The fact that y'all allow someone to completely build an entire resume and only tell them they have to pay when they try to download it is bull$#*!!

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 21, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Charlie,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Japan
1 review
0 helpful votes
Follow Nina Z.
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Please make resumes cheaper im tired and sad and broke

Date of experience: July 21, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Georgia
1 review
0 helpful votes
Follow Tina K.
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I appreciate the examples to help guide in writing.

Date of experience: July 21, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Idaho
1 review
0 helpful votes
Follow Christena Y.
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Super easy to use and I created my resume in under 10 minutes.

Date of experience: July 21, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Australia
1 review
0 helpful votes
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Helped me make an attractive resume when I do not consider myself very smart on the computer/with words & I am proud of the CV created.

Date of experience: July 21, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you! We truly appreciate your feedback. Happy customers make our days brighter.

Have a great day,
Resume Genius

Florida
1 review
0 helpful votes
Follow Jessica R.
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Super awesome love that I can pick different formats

Date of experience: July 21, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Tennessee
1 review
0 helpful votes
Follow Logan I.
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Quick and easy process, resulting in a very professional and clean looking resume

Date of experience: July 21, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Indiana
1 review
0 helpful votes
Follow Lariah V.
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Quick, simple and took the guess work out of creating my resume.

Date of experience: July 21, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Colorado
1 review
0 helpful votes
Follow Craig O.
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So far so good, we'll see how customization goes as I start creating more targetted resumes

Date of experience: July 21, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius