On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
ResumeGenius Reviews Summary
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This site is the worst! They charge you under the radar, I ended up getting charged $77 dollars for one resume. They lock you into a subscription which is almost impossible to cancel. Be careful if you're using this website!
This is all new to me but very helpful. I've never written a resume before.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Was suppose to be free. I really needed one so it was helpful
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Its been pretty painless. Didn't know it cost money, but I'm not shocked, the resumes looked slightly too good to be free.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Helpful tips that make the resume building process smooth and easy!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Easy to write a clear and concise resume in a timely manner. Thank you.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Don't advertise its free when I'm getting charged at the end. Even though its $3, its false advertising.
Hello Isaiah,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
They withdraw money from my bank account without my permission. That's a fraud. I paid the $2.95 and they made me pay international transaction fees
Hello Bony,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Thank you for helping me create a professional looking resume!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
There was nothing said about getting charged and I'm very upset that I spent a long time putting this together just to not be informed of having to pay. Im unemployed and I'm EXTREMELY embarrassed because I had to ask my mom for help paying for this. But I really need a job so I'm at your mercy. Can't afford the time to put together a new one. I really want my money back for the sole reason that I wasn't even told I'd have to pay for this. I feel like that's pretty deceptive to be honest with you.
Hello Moira,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Excellent understanding of my obscure profession, with a plethora of accurate choices.
Proof-reading required on some options.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
The process was fast and simple. I was able to even use a lot of the suggestions to replace wordings on my resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Awesome, well other then you advertised this service to be free, but yet, here I am having to pay for it after I spent a hour on it. But all good.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
So easy and user friendly. Happy to jump back in to workforce and feel like i wasnt over whelmed when having to reword and state my positions held four years ago. Thank you for help and service you provide,
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
There is nothing offered on this site that justifies the price. I paid it because I had already built the resume and I need it and it's just easier to pay and download, but I think it's total crap to charge $25 a month to people who might be out of work and desperate for a job. That's too much to ask from people with potentially zero income.
Hello Jamie,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Super easy and professional resume without the guess work
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It is very easy to understand very flexible is good i am happy with your service
Thank-you
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I hadn't needed a resume in 14 years so I didn't know where to start. I was successful in completing my updated resume in less than an hour and I think my resume is amazing.
Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.
Have a great day,
Resume Genius
False advertisement. You advertise and free but charge a fee with basic templates
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Pierce,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius