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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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I was fine until I had to pay website said it was free. But it's not
Having some issues navigating my resume and moving blocks around.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It's not a free service. It's free to build but you have to buy to even get the resume. Terrible business practice.
I enjoyed the experience of assisting to put together my daughter very first resume.
Horrible experience with this 24,95? Ha that's crazy
First experience, I cannot say much positive or negative about this.
Thank you for your review. Glad we were able to help.
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Resume Genius
It was very easy to access all my information. Thanks
Thank you for your review. Glad we were able to help.
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Resume Genius
Would like template specific for Physicians. Otherwise great.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Don't tell me it's free then ask me to pay after I've already made the whole resume. $#*! you I don't mind 3$ but what I do mind is predatory buisness practice.
Hello Koven,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Quick, easy, great service. Auto fills job descriptions - a real time saver!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Very efficient way to create a professional resume!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Very helpful with filling in the blanks! I would have like to have ability to add to skills section but overall it was easier than I expected.
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Its a scam. I clicked on an ad that said free resume builder. Then you get all the way through it and you have to pay.
Hello Blake,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Resume building was simple and easy. Editing and reviewing made the process painless.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
For some body like me with not much education it was easy.
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Have a great day,
Resume Genius
Extremely efficient way to build a professional resume from scratch
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Using this site for the Template. Most of my work was already done.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This was advertised as the first one free. I built it, got to the end and couldn't download it without a $2.95 free trial for two weeks before full price. I do not appreciate false advertisement, it doesn't reflect well on your company.
Hello Taylor,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Found out after spending time on my resume that this is not a free service! To download or print you have to pay a fee.
Should be blatantly clear from the outset if its not a free service
Hello Kim,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
It's great but the free part is absolutely not true
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Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius