On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
ResumeGenius Reviews Summary
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Super easy and professional resume without the guess work
It is very easy to understand very flexible is good i am happy with your service
Thank-you
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I hadn't needed a resume in 14 years so I didn't know where to start. I was successful in completing my updated resume in less than an hour and I think my resume is amazing.
Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.
Have a great day,
Resume Genius
False advertisement. You advertise and free but charge a fee with basic templates
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Its annoying that I have to pay any money for a "Free" service.
Hello Justin,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Very easy to navigate. Highly recommended if you need a resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This was such a quick and easy process and the final product looks wonderful!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
I appreciate the pre-generated bullet points and format
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Its a nice resume writer but was looking for a free resume writer and did not know till the end that it cost and monthly sign up as well. Feeling a bit scammed.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Cool, really enjoyed the steps taken and would look forward to doing more with you.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
When I looked up free resume templates in google you came up. I don't like how I went through the entire processed and had to pay $3 at the end to get my resume. I would have preferred if you were just upfront.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Advertised free, then after completed the resume it hits me with a fee. That should be stated up front
Hello Joseph,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
This is way too expensive. I went through the who process which was way more than "15 minuets" and then finally finished with a $25 charge to download. I knew it wouldn't have been free but would have liked to know before all the work how much it was so I could have just avoided this in the first place.
Hello Kandra,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
I can't see the entire résumé. Doesn't show me page 2 so I don't know if you've got it or it's been cut off
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Your website tricked me into thinking this was free, then spending an hour building a resume, and charging me a fee at the end. The resume-building process, however, was positive.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
The advertisement said this was free/I feel cheated.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I was phished into thinking there was a FREE resume, as advertised by this company. But I was tricked into paying for it or else lose all the work I had just done in the past thirty minutes. I paid just so I can get it done. This is stressful. I will be cancelling my plan as soon as I can.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Suck you in by saying free. After you take the time to entire all info. Oops, there is a charge!
Hello Jeff,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Free until you're ready to download... then we'll take your payment info please! So typical!
Hello Christie,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
I was told it was free until i finished the resume then you charged me. That is not right
Hello Royal,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius