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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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They made it very easy and it didn't take a whole lot of time. All it took was me filling in and with the help of bullets they created
So fear so good quick and easy with the help of the bullets
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Its says free, but when you go to print you charge.
Hello Charon,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Super easy to import my existing resume. Saves me a lot of time!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
You advertised this a free... but now I have to pay a fee. I think service is great and worth the $2.95 but don't advertise it a free. It feels like bait and switch.
Hello Dan,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
It's was easy and the options for skills was so helpful for me. Took the work out of thinking all that I learned as a mother
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Awesome resume builder. Lots of suggested details. Easy to use and construct.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Your site was very user friendly considering I'm not techy at ALL. I appreciate all the amazing fill ins which were avail to me according to my job title! What a concept. Who knew? Thank You so Much.
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
Excellent. ResumeGenius makes writing the perfect resume a quick and easy process.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I will let you know after i get it and work on edited it thank you
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Awful building skills. Can't type own stuff without it messing up the rest of the layout
Hello Megan,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Forcing me to leave a message about my experience or change my rating. Non disclosure that download requires payment.
Hello Ryan,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
If it's not free to download your resume, you shouldn't advertise your website as a free resume builder
Hello Abby,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Very easy to complete and not that expensive. Thank you
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
The website let me set up the entire resume and Then told me there was a paywall. My dude. The resume is beautiful, but if you're going to charge for it you should say that up front.
Hello Sophie,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Just used your services gonna wait and see looking 'e-ok ' thus far
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Love it, easy to use, I tell everyone about resumegenius
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Your system does not seem to accept my debit card from my Credit union. This made it difficult and skeptical for me to purchase my resume. I am not quite sure if i would recommend anyone else creating a resume this way.
Hello Traci,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Should've let it be known you had to pay to download your CV.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius