Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very easy and helpful to create a professional resume
So quick and easy! Loved the template of ideas on what to say to be meaningful and not too wordy.
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
I really appreciate the auto-formatting and data entry into different formats. It allowed me to get a good idea of what looks best with my relevant information.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very easy to use. Very professional. Very satisfied!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
I don't like that you can't go back go back and forth between sections.
Hello Rebecca,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Very neat and clean tool to help me update and furnish my resume quickly.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Making my resume with resume genius was really easy. I love that they offer quick fill options and so many cool layouts.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very easy to use. Step by step process was very helpful.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great experience, best resume helping doctor in world lol
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Nice and simple, love how it's quick to create a resume definitely helped out and love different templates to choose from
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Smooth af and will recommend! Smart option right here
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Simple to use and great suggestion related to your career.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
I didn't see a spot to add my minor in the education section. I didn't want to create another slot as that would be too messy; I wanted to add it next to my major.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very good, easy to follow, and fast. I needed some help in a fast time.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Easy to use. Love the options! Makes resume writing a more comfortable endeavor.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
The automated builder choose information in the wrong order and job title and didn't keep all of my experience.
Hello Desiree,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Easy fast. Never done a resume before but it turned put great with Resumegenius.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I had issues formatting previous experience. I also don't like that there isn't an option to just pay for 14 days, it automatically is a recurring payment which is something I will now have to remember to cancel.
Hello Tanya,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Thank you for an excellent experience easy and fast
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius