Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
They charge you 3 dollars. But that's only for 14 days. If you don't cancel in the 14 days, it's 23 dollars a month in perpetuity. I needed a resume once, I didn't need a subscription. I felt like we did away with this business model a decade ago. Stay away from this place. It's a scam.
Website is great and there are many option for me to chose
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great prompts, intuitive language and great layouts.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Good, but didn't expect to have to pay for first download.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I liked how easy it was to create a. Resume in minutes!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
I clicked this link to get a free resume done so I can get a Job. Whem I got to the end i was suprised with a payment.
Hello Abbygail,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
It had helpful prompts and nice formatting options but flat content
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The best! So easy. Needed this fast and was perfect.
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Advertising said free and charge for it
If the application said Fron the beginning the will be charge we have the option to get it or not but when you advertised free should be free
Hello Delma,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Claimed that it was free, turned out to not be free. False advertising.
Hello Aulorah,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Quick and easy to complete. Finished product looks great
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I've been having a difficult time trying to get my resume together and trying to get it printed. I think it is expensive for the year. But I was willing to try it.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
This resume looks very nice. However, I logged into my account and still had to pay for the resume, despite already paying the monthly fee.
Hello Madeline,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
The bullet points are a great way to show skills and are worded professionally for those like myself who do not create resumes often.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy to understand, it had the options that best fit me as a worker
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy to use and I love how it made me sound like a genius
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
A very great experience building my resume here. Very professional and helpful. And helped me learn as well as creating a resume. Thank you very much
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
Really simple way to create a resume without a struggle.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
A great website that gives new graduates a sense of direction.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very quick and helpful. Creating a resume usually is frustrating.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Hello Christopher,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius