Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I like the set up and easy to use format, however I am having trouble finding the cover letter page.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Expensive but worth it to keep it longer and make any necessary changes throughout the year/s
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Everything was quick and easy to setup. I didn't know how to go about creating a resume, would recommend.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very Helpful website. Love the use of AI to help in certain scenarios where finding the right verbiage seems impossible.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thank you for the service. Incredibly easy to use.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It would be better if you dont list yourself as free. I worked on my resume, took away time from other things i need to do and then at end i need to give my credit card.
Hello Sarah,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
You $#*!ed me into spending 20 mins making a "free" resume that i ended up having to pay for.
Hello Dustin,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
I love this website! So easy to use and i love the fact that they do most of the work!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Awesome, simple and precise system for revamping dated Resume.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Really enjoyed the interaction to implement a high standard quality Resume.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Excellent! Smooth and painless process. Here's to hoping the job search is as easy. Thanks
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This was so fast and did everything I wanted for me!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Went back to edit the resume only to find out that all info was deleted.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
We thought this was free then were stung with a charge
Hello Sophie,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Updating my resume was an easy intuitive process using resumegenius
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I love how easy this was and how professional my resume looks
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very misleading as this site represents free templates. I will be cancelling my services
Hello Shauna,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Kind of felt tricked. Spending hours on a resume that i then find out i have to pay to use..
Hello Daniel,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius