Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It Said where I clicked onto the website that there was a free option and directed me to pay. Fortunately for you guys I'm wilingl to pay the amount for the job I want, However it seemed a little misleading.
I loved the AI experience. This resume builder helped me create something more professional than what I could have done alone. It has been many years since I have had to create a resume and this helped me tremendously.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The process was relatively easy and quick. I needed to edit portions of the resume due to personal circumstances regarding the application(s). I hope that this will for allow for more exposure to companies in the near future.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
So far, this product has been quite helpful. I am looking forward to checking out additional features.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The link to this advertised as free but requires payment. Nominal fee for the 2 week access but is not free as advertised.
Hello Jacob,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
This site made it very easy to update my resume and add the additional information needed. I truly appreciate the ease of it and how not overwhelming it was.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
I did loaded my resume and had to do some editing but overall went quite well.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I feel like i wasted an hour then was scamed out of $3 plus whatever this cancelation fee is about to be. Its a $#*!ing scam
Hello Nathaniel,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Too slow. The words wouldn't show up until well after I finished typing them. And yes, I had full internet service. And it would not let me make changes to my summary.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The task of writing my resume has been made simple and painless! I could not be happier!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Sweet and painless experience for this first time resume builder!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great! Thanks but dont force me to write a review after I had to pay.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This was by far the most seamless and easiest process to build my resume.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It is quick and easy to create or update your resume
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great product. Will reserve judgment based on how easy it is to cancel my subscription.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
There were interface issues and everytime i finished my resume, the content somehow were reset even after saving.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Don't advertise as free and then charge for the resume after the resume is made. Sneaky, deceptive, and very annoying.
Hello Tara,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Format of website is horrible. Lagging, takes too long to create a resume and the process is messy
Hello Erika,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Hello Brodle,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius