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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Best resume builder out there! Very easy to use and great results.
Yay it was very good highly recommend using this for a quick service. It was very good. Thank u for the service. I will come back in the future if i need to use it again.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was very easy to use and had all the tools needed. Thank you all
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Was very easy to create a resume after a long time at one job and at my age not something I was planning on doing
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
My experience with resumegenius has been good. It's been simple and straightforward. Exactly what I was looking for!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
10/10! So easy to edit everything about my resume! I especially like the suggestions.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
They intentionally made it hard to cancel. It was useful for a bit but their business model preys on people who forget/struggle to cancel the subscription
Hello Horus,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Great experience, great site. Would use again in the future.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Nice tool - just wish it was free (one template at least)...
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Resume was nice, downloading and editing didn't go well. Navigating through gave me trouble. Every time i downloaded into my files the resume wasn't there.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Thanks for the feedback it really helped a lot and you guys have a lot of different template options.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great options for producing a resume and cover letter. Makes it easy-to-use and had great service when needed help.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Scam site they charge even when you cancel don't use this resume builder
Hello Jared,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
I didn't sign up for a 24 dollar monthly service. I thought it was a free trial. I feel like I was scammed. You can look at my history and see that I didn't use the service. I should I should be asking for a refund but we'll know thats not going to happen because you have zero customer service. I wouldn't recommend you to anyone after this experience.
Hello John,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Awesome extremely helpful i will definitely use it again and recommend it.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy App especially it's connect with AI so it helps you to do a good CV. But it's expensive
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very efficient and very effective. I would very much recommend this website to someone to build a professional resume.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
You charge 24 bucks or something for the month after my trial 14 days but then offer a 3 dollar a month option when I'm canceling which means you likely still make money on the 3 dollars which also means you are bending people over with no lube for 24. Thanks for the resume and thanks for being so open with your ridiculous pricing markup.
Hello Timothy,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Super easy. The process was simple. I highly recommend this.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius