On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Called to cancel account, only needed it to update my resume, besides that I have no other use for the website, it is an excellent site to build resume
Anytime that I have had an issue whether with my account or something technical was not working correctly, the staff has been excellent at solving the issue.
Hello,
Thank you for your gracious words in this five-star review! It's wonderful to learn that you had such a great experience. We're especially pleased that our team's commitment to resolving issues swiftly and thoroughly has made a positive impact. We're delighted to have exceeded your expectations by delivering exceptional customer service.
The customer service was horrible, the representative was very unprofessional. I was also told I would receive a refund and email confirmation. I have not received the email and the refund was only half of the refund.
Hello,
Thank you for bringing this to our attention. We sincerely apologize for the experience you’ve described. We understand how important it is to receive clear communication and professional assistance, and we regret that your interaction did not reflect our service standards.
We would like to offer you better assistance. We kindly ask you to look out for a private message requesting for your account information. This will allow us to locate your account and review the matter appropriately.
We appreciate your time and the opportunity to assist you further.
Olvidé el nombre de quien me asistió, pero es un excelente empleado que busca siempre no perder el cliente. Fue muy útil en mi proceso y buena la comunicación
Hola,
Agradecemos sus comentarios positivos. Nos alegra saber que tuvo una excelente experiencia con nuestro representante. Nos esforzamos por satisfacer las necesidades y expectativas de nuestros clientes brindándoles el mejor servicio posible, por lo que nos complace haberle ayudado.
Nice... the guy at resume now was really nice... he helped me through the process and was very informative
Hello,
Thank you for your gracious words in this five-star review! We're truly pleased to hear that your experience with our representative was both helpful and informative. Your kind words reinforce our commitment to excellent customer service.
Agent was very kind and professional. He deserves a raise, The company can be proud of this agent. I called to cancel as product not what I was looking for.
Hello,
Thank you for your excellent review! It's fantastic to know that you had a pleasant experience with our agent and appreciated their kindness and professionalism. Providing outstanding customer service is our priority, and we're thrilled you experienced that firsthand.
I signed up for the $2.49 for a few days only and the system auto-subscribed my account. Then charged me $23.95. When I called support, they kept pushing for a lower rate even though i clearly stated I wanted a cancellation. No refund was provided. I am very disappointed in yet another company phishing subscription scam like service. Truly believed this company was different, the resume itself was not worth this amount of stress.
Hello,
We sincerely apologize for any confusion or frustration you may have experienced with our website. We want to assure you that our service is transparent, and we provide a clear overview of our subscription model and billing terms before, during, and after the sign-up process. We understand your concerns and would like to provide some clarification.
Our service works like a subscription. After the initial fee, which grants full access to all features, if the subscription is not cancelled within 14 days, it automatically renews into a paid monthly plan to maintain uninterrupted access. These conditions are presented clearly during the registration process, including at the point of purchase, within the terms and conditions, and again in the confirmation email sent immediately after the initial payment. This message outlines the subscription terms, billing frequency, and cancellation information to ensure full transparency. We understand this information may be overlooked and recognize the importance of clarity at all stages of the customer experience.
We have located your account and confirmed that it has been canceled, no further charges will apply. You received an email confirmation about this information.
Upon further review, we have also provided you with a refund as a sign of goodwill. Please allow 7–10 business days for the refund to be available on your account. We greatly appreciate your feedback as it helps us identify and address any issues. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time,
Customer Service Team.
I had a great customer service he helped me beyond what I had called for. Was very professional and helpful explaining what resume now has to offer.
Hello,
Thank you for your gracious words in this five-star review! We're delighted to hear that our representative was able to assist you effectively and provide a positive experience. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!
It was good, help me to update my resume. Than
The girl who help me gave me step by step to update it. I really appreciated Thank you very much.
Hello,
We genuinely value your feedback in this five-star rating! It's wonderful to hear that you had a great experience in updating your resume. We're especially pleased that you enjoyed the assistance of our representative. We strive to provide the best customer service, and we're glad to hear we succeeded. Your satisfaction is our priority, and we appreciate you choosing our service.
Unless you want to get tricked into a subscription. The guy I talked to on the phone was pretty nice but other than that I don't think being charged and not knowing about it is kind of messed up
Hello,
Thank you for taking the time to leave us a review, we appreciate your honesty, and we sincerely apologize for any dissatisfaction experienced. We would like to offer further clarification.
Our service includes a 14-day trial that auto-renews to a monthly subscription unless canceled. To avoid any misunderstanding, we provide this information before, during, and after the subscription process. We also include these details in the welcoming email sent upon purchase. We understand this information may be overlooked and recognize the importance of clarity at all stages of the customer experience.
We have located your account and confirmed that it has been canceled, no further charges will apply. You received an email confirmation about this information.
Thank you for your time,
Customer Service Team.
I was changing locations and needed a new job in my unfamiliar new city. It has been 10 years since I wrote a resume and I had lost all of my desktop publishing skills. For a hundred bucks, I saved a lot of time and came up with a better product. Very, very convenient.
Hello,
Thank you for leaving us a five-star rating! We’re delighted that Resume-Now helped you in crafting a professional resume. It’s wonderful to know that you found our tools convenient and have positively impacted your career journey. We strive to keep delivering the best possible experience. Best of luck in your job search, and we hope to serve you again in the future.
A good place to start or update your resume. You can continue to edit or update your resume and add a cover letter.
Hello,
Thank you for your kind feedback! We're glad to hear that our service has been helpful in starting or updating your resume. It's great to know that you were able to take advantage of the flexibility to continue editing and adding a cover letter.
I used your service with the understanding that I paid for my resme and that was it. Today I got charged 23.85 for a subscription that I don't remember signing up for. Nor did I want. I currently don't have a job, so every penny counts right now. Your rep tried to talk me into keeping this account when I explicitly said o wanted it canceled. I will not recommend your companies services.
Hello,
We regret to hear that your cancellation experience did not meet your expectations. We fully understand the importance of clarity and respectful communication throughout every interaction, and we sincerely appreciate you taking the time to share your feedback. Please accept our apologies for any confusion or frustration this may have caused. We want to take this opportunity to offer further clarification.
Our platform is designed to offer users full access to all features during a 14-day paid trial period. If the trial is not canceled within this timeframe, it transitions into a paid monthly subscription in order to maintain uninterrupted access. This information is provided throughout the registration process, including at the time of payment, within the terms and conditions, and in the confirmation email sent after the initial purchase. This email outlines key details such as the subscription terms, billing frequency, and cancellation process, with the intention of maintaining transparency. We understand this information may be overlooked and recognize the importance of clarity at all stages of the customer experience.
To provide you with the support you need, please look for a private message asking for your account information. We are fully committed to changing your opinion about us and ensuring you receive the excellent customer service we take pride in.
Best regards,
Customer Service Team.
Resume-Now Claims to be free but after you put in your information they try to charge you. You can not just delete your information, they make you jump through hoops. Not a trustworthy company, do not use them.
Hello,
We sincerely apologize for any dissatisfaction experienced. We understand your concerns and would like to provide some clarification. Our platform offers two types of accounts: basic access and full access.
The basic access account is designed to allow users to explore our builder and try out its features before committing to a purchase. With this account, you can freely use the builder and create your documents. However, it's important to note that the basic access account only allows you to download a plain text version of your document, and it does not include our premium features.
On the other hand, we offer a full access account for a small fee. This account provides a comprehensive set of features, including the ability to print, email, or download your documents using our copyrighted templates. With the full access account, you'll have a 14-day window to utilize these advanced features to enhance your document creation process. In the event the account is not canceled during the first 14 days, the subscription renews to our monthly access.
We have located your account and thoroughly reviewed it. You will receive a private message addressing your request. Please kindly check your inbox. If you require any further assistance or clarification, please do not hesitate to contact us. We are happy to help.
Best regards,
Customer Service Team.
SCAM!...Buyer/User Beware...
I'm really on a fence with the integrity of this company...I have no issue with the service they are offering...I needed to use them for one 'free' resume and was duped at the end of the entire process to pay $2...which somehow morphed into a classically sneaky $24 a month...5 months went by before I noticed the auto deduct for some subscription I was now apparently paying for...😡 Never will use them again...(I sent a photo of the many negative feedbacks tat have been removed from another review site)...BUYER/USER BEWARE!
Hello,
We are genuinely sorry for any confusion and frustration you’ve experienced. We want to take this opportunity to offer further clarification.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent after the purchase.
Regarding reviews, we adhere to all platform guidelines, and any removals are managed in accordance with their respective policies. We appreciate your feedback. We have located your account and confirmed that it has been canceled, no further charges will apply. You received an email confirmation about this information.
Upon further review, we have also already provided you with a refund as a sign of goodwill. We greatly appreciate your feedback as it helps us identify and address any issues. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time,
Customer Service Team.
Hello,
We’re glad to hear that your issue was resolved quickly and that you had a positive experience with our service. Thank you for your feedback!
I was in a crunch to send my resume but the document was coming up blank. The Employer stated she needed my resume Now. The Rep not only helped me resolve the issue with essentially was a template I choose(which needs to rectified by the way). The Agent was able to figure it out, possible saving me from missing out on a wonderful career opportunity! She was amazing, courteous, Kind and most of all she cared. I don't know where you got her from, but you need to clone her and promote her! She saved me from a serious anxiety attack of not getting my resume to the Employer; most of all she made it right in regards to my experience and I did not have to cancel my subscription!
Thank you so very much for being you... need more like you!
Hello,
We’re truly grateful for your kind words and are so pleased that our representative was able to assist you during such an important moment. Ensuring our users have a smooth experience is a priority, and we’re glad that the issue was resolved quickly so you could submit your resume on time. We appreciate your feedback and will certainly take your comments into account as we continue to improve. Thank you for sharing your experience!
Creating the resume was a breeze but I had a little difficulty with my downloading of it but Jose helped me figure it out immediately.
Hello,
We’re happy to hear that creating your resume was easy and that Jose was able to assist you with the download process. Providing helpful support is important to us, and we appreciate your feedback!
He was nice and he helped me. Good customer service
Hello,
We're thrilled to hear you had a positive experience. We appreciate your feedback and are glad you were happy with the customer service received.
It is very effective and helps you a lot if you don't know what to write in your resume. The applica
Hello,
Thank you for your feedback. We're glad to hear that our service was helpful in guiding you through the resume-writing process. Our goal is to make it easier for jobseekers to create strong, professional resumes with the support of our templates and AI-powered tools.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hello,
Thank you for taking the time to leave us a review.
We have located your account and confirmed that it has been canceled, no further charges will apply. You received an email confirmation about this information.
We appreciate your patience and understanding. Should you require any further assistance, please do not hesitate to contact us at https://www.resume-now.com/contact-us. We look forward to assisting you again in the future.
Thank you for your time,
Customer Service Team.