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From the business
Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Unless you want to get tricked into a subscription. The guy I talked to on the phone was pretty nice but other than that I don't think being charged and not knowing about it is kind of messed up
I was changing locations and needed a new job in my unfamiliar new city. It has been 10 years since I wrote a resume and I had lost all of my desktop publishing skills. For a hundred bucks, I saved a lot of time and came up with a better product. Very, very convenient.
Hello,
Thank you for leaving us a five-star rating! We’re delighted that Resume-Now helped you in crafting a professional resume. It’s wonderful to know that you found our tools convenient and have positively impacted your career journey. We strive to keep delivering the best possible experience. Best of luck in your job search, and we hope to serve you again in the future.
A good place to start or update your resume. You can continue to edit or update your resume and add a cover letter.
Hello,
Thank you for your kind feedback! We're glad to hear that our service has been helpful in starting or updating your resume. It's great to know that you were able to take advantage of the flexibility to continue editing and adding a cover letter.
I used your service with the understanding that I paid for my resme and that was it. Today I got charged 23.85 for a subscription that I don't remember signing up for. Nor did I want. I currently don't have a job, so every penny counts right now. Your rep tried to talk me into keeping this account when I explicitly said o wanted it canceled. I will not recommend your companies services.
Hello,
We regret to hear that your cancellation experience did not meet your expectations. We fully understand the importance of clarity and respectful communication throughout every interaction, and we sincerely appreciate you taking the time to share your feedback. Please accept our apologies for any confusion or frustration this may have caused. We want to take this opportunity to offer further clarification.
Our platform is designed to offer users full access to all features during a 14-day paid trial period. If the trial is not canceled within this timeframe, it transitions into a paid monthly subscription in order to maintain uninterrupted access. This information is provided throughout the registration process, including at the time of payment, within the terms and conditions, and in the confirmation email sent after the initial purchase. This email outlines key details such as the subscription terms, billing frequency, and cancellation process, with the intention of maintaining transparency. We understand this information may be overlooked and recognize the importance of clarity at all stages of the customer experience.
To provide you with the support you need, please look for a private message asking for your account information. We are fully committed to changing your opinion about us and ensuring you receive the excellent customer service we take pride in.
Best regards,
Customer Service Team.
Resume-Now Claims to be free but after you put in your information they try to charge you. You can not just delete your information, they make you jump through hoops. Not a trustworthy company, do not use them.
Hello,
We sincerely apologize for any dissatisfaction experienced. We understand your concerns and would like to provide some clarification. Our platform offers two types of accounts: basic access and full access.
The basic access account is designed to allow users to explore our builder and try out its features before committing to a purchase. With this account, you can freely use the builder and create your documents. However, it's important to note that the basic access account only allows you to download a plain text version of your document, and it does not include our premium features.
On the other hand, we offer a full access account for a small fee. This account provides a comprehensive set of features, including the ability to print, email, or download your documents using our copyrighted templates. With the full access account, you'll have a 14-day window to utilize these advanced features to enhance your document creation process. In the event the account is not canceled during the first 14 days, the subscription renews to our monthly access.
We have located your account and thoroughly reviewed it. You will receive a private message addressing your request. Please kindly check your inbox. If you require any further assistance or clarification, please do not hesitate to contact us. We are happy to help.
Best regards,
Customer Service Team.
SCAM!...Buyer/User Beware...
I'm really on a fence with the integrity of this company...I have no issue with the service they are offering...I needed to use them for one 'free' resume and was duped at the end of the entire process to pay $2...which somehow morphed into a classically sneaky $24 a month...5 months went by before I noticed the auto deduct for some subscription I was now apparently paying for...😡 Never will use them again...(I sent a photo of the many negative feedbacks tat have been removed from another review site)...BUYER/USER BEWARE!
Hello,
We are genuinely sorry for any confusion and frustration you’ve experienced. We want to take this opportunity to offer further clarification.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent after the purchase.
Regarding reviews, we adhere to all platform guidelines, and any removals are managed in accordance with their respective policies. We appreciate your feedback. We have located your account and confirmed that it has been canceled, no further charges will apply. You received an email confirmation about this information.
Upon further review, we have also already provided you with a refund as a sign of goodwill. We greatly appreciate your feedback as it helps us identify and address any issues. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time,
Customer Service Team.
Hello,
We’re glad to hear that your issue was resolved quickly and that you had a positive experience with our service. Thank you for your feedback!
I was in a crunch to send my resume but the document was coming up blank. The Employer stated she needed my resume Now. The Rep not only helped me resolve the issue with essentially was a template I choose(which needs to rectified by the way). The Agent was able to figure it out, possible saving me from missing out on a wonderful career opportunity! She was amazing, courteous, Kind and most of all she cared. I don't know where you got her from, but you need to clone her and promote her! She saved me from a serious anxiety attack of not getting my resume to the Employer; most of all she made it right in regards to my experience and I did not have to cancel my subscription!
Thank you so very much for being you... need more like you!
Hello,
We’re truly grateful for your kind words and are so pleased that our representative was able to assist you during such an important moment. Ensuring our users have a smooth experience is a priority, and we’re glad that the issue was resolved quickly so you could submit your resume on time. We appreciate your feedback and will certainly take your comments into account as we continue to improve. Thank you for sharing your experience!
Creating the resume was a breeze but I had a little difficulty with my downloading of it but Jose helped me figure it out immediately.
Hello,
We’re happy to hear that creating your resume was easy and that Jose was able to assist you with the download process. Providing helpful support is important to us, and we appreciate your feedback!
He was nice and he helped me. Good customer service
Hello,
We're thrilled to hear you had a positive experience. We appreciate your feedback and are glad you were happy with the customer service received.
It is very effective and helps you a lot if you don't know what to write in your resume. The applica
Hello,
Thank you for your feedback. We're glad to hear that our service was helpful in guiding you through the resume-writing process. Our goal is to make it easier for jobseekers to create strong, professional resumes with the support of our templates and AI-powered tools.
Called in for assistance retrieving my resume. I spoke with Omar, who was very pleasant, patient and knowledgeable. He walked me through on how to access my account, he fixed the resume to get the information on one page. He is the kind of service agent that all should strive to become. Thank you Omar!
Hello,
We appreciate you sharing your experience and are delighted to hear that Omar provided excellent support. It's great to know he was able to assist you with retrieving your resume and optimizing it for you. Providing knowledgeable and patient service is our priority, and your feedback reinforces our commitment to that. We will be sure to pass along your kind words to Omar. If you ever need further assistance, we’re here to help.
Jacky me dio un excelente servicio brindándome ayuda con el proeblam que tenÃa
Hola,
Gracias por compartir tu experiencia con Jacky. Estamos encantados de saber que ella fue capaz de ayudarle de manera tan eficaz. Nos complace saber que nuestro servicio al cliente estuvo a la altura de tus expectativas.
Jackie was the agent that spoke to me and also helped me out by preventing me from the cancellation that I called for. She's very knowledgeable, took her time to access my need with a solution and she has a 1st class customer service experience that is enviable. She's definitely a keeper.
Hello,
Thank you for sharing your experience with Jackie! We're thrilled to hear that she was able to assist you so effectively and provide a top-notch customer service experience. We truly appreciate your feedback!
Helpful, knowledgeable, they're satisfied keep up the great.
Hello,
Thank you for your review. Glad we were able to help!
My experience was Awesome, and the Agent was very friendly and professional.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out!
I had an excellent experience with the customer service team. She was very helpful and polite.
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
He was very understandable, and he resolve my problem and give me some suggestions.
Hello,
Thank you for sharing your experience with us!
Victor helped me cancel this subscription that my daughter accidentally set up. I appreciate his professional manner and was very kind throughout the process.
Thank you Victor!
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
The site was very helpful with my resume. I remand this it anyone that looking for help with their resume
Hello,
Thank you for your review. Glad we were able to help!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for taking the time to leave us a review, we appreciate your honesty, and we sincerely apologize for any dissatisfaction experienced. We would like to offer further clarification.
Our service includes a 14-day trial that auto-renews to a monthly subscription unless canceled. To avoid any misunderstanding, we provide this information before, during, and after the subscription process. We also include these details in the welcoming email sent upon purchase. We understand this information may be overlooked and recognize the importance of clarity at all stages of the customer experience.
We have located your account and confirmed that it has been canceled, no further charges will apply. You received an email confirmation about this information.
Thank you for your time,
Customer Service Team.