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From the business
Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
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I came to build a resume and found many other resources that enhanced the experience. I have noticed that other reviews complained of difficulty in cancellation and unclear auto-pay membership. They must have fixed these problems because it was clearly noted at sign up that membership would be automatically billed until cancellation. I was able to cancel through online chat help rather easily.
I used this service to build a resume and didn't realize it charged me monthly for almost a year, but Karen Chicas was extremely helpful and quick to cancel it once I realized my error. I thought their service was great and love how my resume looks after using their tools.
Hi Nicole,
We are thrilled that you were delighted with how Karen was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Patrick Hyman was most helpful and patient to help me to navigate my way around. Most of all he found my resume that after working on it for hours I lost. Patrick was savvy and easy to follow instructions from.
Thanks Patrick you save me!
Hi Paz,
Thank you for that great review. We are happy to know that our experts like Patrick were able to resolve your situation for you and that you were very pleased with our service. If you need anything in the future, just contact us, we’re here for you. Thanks!
Cesar was great and very helpful and patient with me and had a lot of knowledge and really went out of his ways to make sure I was happy. That's what I call exceptional customer service!
Hi Sam,
We are glad that you were pleased with how Cesar was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I panicked at the thought of losing my entire resume, but I contacted the tech dept at resume now and received the best customer service yet! I spoke with Juan who was able to identify the problem and retrieve my resume. He went above and beyond and emailed it to me. Thanks Juan you saved me a lot of time!
HI Tamilka,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Juan was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I used the service to build a resume, but then got charged monthly, which I wan't expecting. I don't think the help I received or used was worth the money. But, I think I didn't fully use the service.
Hi Nora,
Thank you for your feedback and for sharing your experience with us.
Steven was one of the amazing costumer service specialist who gave me a great offer and I chose to keep my membership. Very easy access to your resume building.
Hi Zohra,
We are excited that you were pleased with the Customer Service provided by Steven. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at Resume-Now.
Thanks for the feedback, it's very important for us.
Typical unclear wording as to what you're signing up for, then sales pitch after sales pitch when you go to cancel. It amazes me that in this day and age, when user reviews are way more important than they were before, that companies still insist on pushing so hard to keep your business. I feel less inclined to return to this service by the second when that happens.
The person also asked me if I'm still in the job market. How is that any of their business? Ridiculous. The functionality of the exported document isn't even that great, by the way.
Hi Madelin,
Thank you for sharing your experience with us. We do apologize for failing on providing a pleasant experience, rest assured that we will handle the situation with your satisfaction as a priority. Please, contact us at [email protected]. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation.
The resume website was helpful. It provided good templates and offered various suggestions. I had to end up cancelling my subscription because it was too expensive. I think they need to lower the costs of the monthly subscription, in order for them to retain customers. They would be able to keep more customers if they lowered the monthly fare, then I think more people would continue to subscribe. I did speak to Karen, though to cancel my subscription and she was extremely friendly. She was very helpful. A true asset to the team.
Hi Gabby,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Karen was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
The guidance and help I received was priceless. I could not have asked for more. I was actually blown away by the understanding and help given. Beyond superb. I am amazed people are crying over $1.95 for this excellent site.
Jeff
Hi Jeff,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
Had no trouble at all even help a lot when I didn't know how exactly put in to professional words all the work experience I have in the dental field! Would definitely recommend this site!
Hi Carolyna,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
This had to be the best phone customer service I have experienced. Marjorie went over and above to keep me as a customer. It really is a great resume maker out of the others. Much easier than microsoft office. Thanks!
Hi Natalie,
We are glad that you were pleased with how Marjorie was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
It says the resume builder is free and then at the end they want to charge $1.95 and if you don't contact them within 2 weeks they will charge your card $19.95. Then in order to download your resume and change anything they try to get you to pay for adobe program for $14.95. If you save it to your documents you still can't make any changes, like just spacing. This is unacceptable to me. I feel that I was deceived. I want my subscription or whatever you call it Cancelled!
Hi Barbara,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution.
I had an issue with my resume and Ariel was lovely to speak with by chat and fixed it quickly for me. Glad I tried this service!
Hi Chris,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Ariel was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I called to cancel my subscription due to a lack of personal funds, which I thought had already happened. But Nicole F. Helped me out, provided me with details about certain helpful features, and gave me additional options.
Unfortunately, I still had to leave, because of my financial situation. But Nicole was very helpful and polite. When I have need of rebuilding my resume again, I will return.
Thank you Nicole!
Hi Maximilian,
We are thrilled that you were delighted with how Nicole was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
This lady was sooo good and helpful. She will always have a job if she has to cope with people such as I... people who cannot find letters they wrote.
Hi Linda,
Thank you for your feedback and for sharing your experience with us. We wish you the best of luck in your job search.
I needed to cancel my subscription to resume now because I had created my resume and cover letters, I didn't think I needed the service anymore. Until I spoke with Josue Sanchez, he showed me so much more I could do with this service, including tips on how to ask for a raise from my current employer! I really enjoy this website, and will recommend it to anyone in need of resume tips and much more!
Hi Kelsey,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Ali was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
The service was amazing and I learned more about writing my resume. When I called to cancel, Jessie was very nice about it and gave me insight on some great deals.
Hi Cydnie,
We are thrilled that you were delighted with how Jessie was able to provide a resolution about your request. We are committed to providing great customer service.
Thank you so much for your awesome feedback!
Helped me get a well organised and attractive CV, got the job in the end! Easy to use and navigate, straightforward interface and provides tips on how to enhance the CV and examples of things to write which is very helpful when you're not feeling very creative.
Hi F. S.,
Thank you for that awesome feedback and for let us know that you landed a job, those are terrific news. It is great to know how pleased you are with our product and the results you were able to get. We strive to deliver to you what we do best. We wish you the best with your new job.  
This site really helped me update my resume to look much more professional. Esmeralda was so nice and suggested other tools for me to try to assist in my job search. Thank you!
Hi Jeri,
We are thrilled that you were delighted with how Esmeralda was able to provide assistance to your request. We are committed to providing great customer service.
Thank you so much for your awesome feedback!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Matthew,
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.