Reservations.comReviews 6,023

First when looking hotel their site comes up with the hotel name then reservations.com Making you think that you're reserving through the hotel. Then they add extra charges off to the side so you don't realize that your paying $19.99 non refundable feel, even if you try to cancel less then 24 hours later. So we were out $19.99. Booked through Priceline.com, the price for the room was less then half of what reservation's. Com charged even with all the handling fees. Disgusting!

DO NOT I repeat DO NOT EVER use this website to book a hotel. I booked a room for my husband for North Carolina for his work and he got to the hotel and they did not have the room. I called reservations.com and they told me that they accidentally booked the room for New Mexico instead of North Carolina. They were so unhelpful and did not care one bit that my husband was STRANDED without a hotel room because they incorrectly booked the room in a whole different state. Not to mention the fact that told me they could not give me a refund because of their cancellation policy. So all in all I had to pay for this hotel in New Mexico AND another hotel so that my husband would actually have a place to sleep that night. Overall they're people that do not care about you and will steal your money. DO NOT BOOK HERE!

I googled a hotel to make a reservation and actually got reservation. Com‘s website made to look like the hotel's website. I thought I was booking through the hotel but instead was speaking to somebody from Reservations.com... it was hard to tell because they had a heavy accent and were talking very fast. I had to repeat things several times and ask them to repeat things several times. I asked if my total price was including everything and was made to believe it did. After receiving an email confirmation the pet fee I had inquired about several times actually was not included, and I was also paying them an additional reservation fee. They are not clear with their information they just want to rush you through the sale. And of course it's the last room available and nonrefundable. I called back and they said that they will investigate but of course that will take at least 15 or more days and by then there will be no rooms available at this hotel because it's a holiday weekend. Great customer service reservations.com... I will look up the hotel number in the phonebook if I have to next time to avoid ever having to use you again.

This site was linked directly to Super 8's website in Bedford, VA. I assumed it was Wyndham's reservation site. IT IS NOT. They made a mistake on my reservation. By the time I found out about it, it was too late to do anything... no cancellation... No changes allowed... Nothing. I'm sure that the woman that screwed up my reservation told me about it. She rambled a bunch of, what I am assuming is the standard shpiel. She had such a heavy indian accent, I didn't understand. Anyway, I ended up contacting the hotel directly after I realized that they made my reservation for 2 nights instead of 3 & making a reservation for the 3rd night, myself. It appears that a non-refundable service fee is charged for, what amounts to the shaft.

DO NOT BOOK THROUGH THIS SITE! They do not review what they are charging you before taking your money, and have an extra $20.00 service that they DO NOT advertise. This negates any savings they have to offer. Customer Service representatives are extremely rude and unhelpful. I wish I had looked at reviews before using this site. I had called 5 minutes after making the reservation to cancel and they said nothing could be done. THEY ARE FRAUDS AND SCAMMERS!

I had an awful experience, didn't even realize I wasn't dealing with the hotel until it was over. They charged 19.99 in extra fee's I wasn't told about. Was told I would pay at the hotel and was just using card to reserve, and the money was taken out immediately. Customer service was almost impossible to contact, I kept getting hung up on, had to email, and they wouldn't do anything about anything, they keep saying it was all disclosed.

Booked a flight from SFO to NYC been trying to cancel on hold for a hour! Hung up called back again on hold for another hour! Also when I made the reservation they had the wrong email address so called and they resent the reservation to my correct email but didn't change it on the actual reservation so can't cancel the reservation via email! Completely incompetent! Do not use them! When you call your calling the Philippines! I ended up calling my credit card to dispute the charge. They charged my credit card immediately on booking even though my travel date is not for two months with a free cancelation up to two days before arrival! Again, DO NOT USE this company!

I travel for work all the time and used this website for the first time. I won't write a huge message, just don't ever use this website, use other platforms!

Customer Service is thee worst I have ever witnessed.
There was problem after problem with them.

If I could give no stars I would

When I went to make a room reservation I somehow got directed to this site, I was trying to book directly with the hotel. So I didn't realize I was dealing with a 3rd party. My room being $119 I knew there would be taxes but by the time I booked it and received how much they charged me it was not at $176. I immediately called to cancel. Nope, they won't let you, and if you do you are still charged their $20. I should have gone with Expedia, they never charge an extra fee and will let you cancel. Finally, at the end of the conversation, they said you will not be able to cancel this reservation even if there's an emergency. They are thieves!

I book the hotel at $185 per night, unforunately they charged me different price after i checked out. I book for 2 night, and it charge me $500+. Even with tax and other fee, it still should not be up to $500. This is a scam website. I try to contact and ask for cancellation, but they want to charge me $200 cancellation fee. This is a totally scam website and im very unforutnate to get into this web. I will report this to BBB consumer report. This company operate under name "Benjamin & Brothers LLC"

I encourage everyone who got scam report them. This is very unacceptable

When I tried to make a reservation for Shareton, I typed in the name of the hotel in Google search, and this website pop up, which appear to be the official website of Sharetonl and give me a quote. When i click on reserve button, i thought i just made a reservation. Then i got a message saying that my credit card is charged, more surprisingly it charged much more than it supposed to charge. It also said it has send me an email, but I still have not got the email a few hours later. When I call the number on the website, it says I can only change my reservation within 7 days of arrival. I have never encountered such a misleading website. The experience is totally frustrating. I would never use Reservation.com again.

Represented themselves as the hotel. When I called to cancel less than an hour later for a reservation over a month away they told me no cancellation. When I rebooked through the hotel at the same nightly rate, it was 100.00 cheaper. No explanation for fees. Letting my credit card company dispute the charges

TOTALLY MISLEADING! Website mimics the hotel website. I thought I was booking through the hotel. Turns out I was not! As soon as I realized, I called to cancel (5 minutes later). I was charged a NONREFUNDABLE "booking fee" of $19.99 and my card get charged immediately and they say it will take 10-15 days to get a refund. Called Customer Service and got a total run around. NEVER USE THIS SCAM COMPANY - DOUBLE CHECK TO ENSURE YOU ARE ON THE ACTUAL HOTEL SITE IF DOING A GOOGLE SEARCH FOR HOTELS

I thought I was on the hotel website. Ended up on Reservations.com. Reserved a room then realized I needed a first floor room. Called back. They only had a handicap accessible room available. Told them to cancel reservations. Called hotel and they couldn't do anything for me... only thru Reservations.com. They had a reservation for me, but no request for ground floor room. Think they have robots answering phones who say "Can't help you. Can't cancel. Called my credit card company to dispute charges for room plus a $19.99 fee. I have made many reservations over the years and this company is running a scam! If you see it online keep away!

Made a reservation thinking Canadian funds, no where did it give me a total or mention the transaction fee on the website page. I was sent a receipt in US funds for near double the Canadian price of the room. I called to cancel, so far they've agreed to refund the room charge but will not refund the $26 cdn fee that was immediately charged to my card. I literally called 2mins after making the reservation. Please save yourself the headache and the money, do not use this site, call the hotel direct always. Reservations.com is a huge scam.

We booked one night. Charges for a second night were placed on our account and reservations.com would not refund!

Even in a state where the Covid-19 rules of a state of emergency say you can't be charged fees due to cancellation they still won't refund the service fee! Horrible customer service and this site should be shut down.

I booked a room with reservations.com. I asked the agent who stated her name is Charm, several times during the call if I was going to be charged. I have booked several rooms in the past through other companies and I have never been charged up front, however I still ask whenever I make a reservation because things change. Also I know when I am doing business with someone who's english is not very clear, I ask them several times for clarity. The representative who stated her name was Charm was very friendly and stated NO you will NOT be charged anything until you check out if you chose to use the same card each time I asked. I hate that I did not read reviews before I made my reservation. I checked my bank statement and noticed not only was I charged for the room. A $19.99 fee were also charged. When I called customer service I was put on hold for a long time before the phone disconnected. I called back and used the option to book a room, they answered immediately. They told me it would take 7-10 business days to get my money back, I have called back a few times and there is still no refund. I also let them know that I was not told about the $19.99 fee, I wouldn't have even used their service had I known about that. They stated that they would send the claim to investigations so they could hear the call. Needless to say I haven't heard anything. This company is a scam and should be shut down! They are not worth star.

First of all this was not the hotel website. Second, the price they showed was $102.00 per night. The prices they charged for 4 nights were; $112, $109, $275,275! A far cry from $102.00! I didn't see these nightly rates until the transaction was completed. Giving my card number was not to "hold" the room. They immediately charged my card. Now they want to charge me $20.00 to cancel due to their false advertising! Put me on hold 30 minutes waiting for a supervisor. I ended up just hanging up.

Shortly after booking, my family called to say they were planning a memorial service for my mom who died 3 months ago; Due to Covid, we could not have a regular funeral service, as my dad who is 93 is still with us; I contacted them asking to please cancel my reservation, (which is over 6 months away) as I needed to attend my moms funeral service. They refused. What kind of almighty dollar grubbing insensitive human beings do this? They still have plenty of time to re-sell that reservation, 6 months out, with a huge Garth Brooks concert next to it. Consider very carefully what you are about to do if you book with them. Additionally, they added about $150.00 in fees on to the advertised price of the room.