Reservations.comReviews 6,021

Don't make a mistake they won't help with an error within 1 error I booked the wrong city they would get back to me in 7-10 days my trip is in 7 days

"Once you book your reservation you agreed to our terms and conditions" which are not clearly stated until you receive an email telling you that there are no refunds for cancellations.

I found that the hotel had better prices. I called to the customer service and talked with a rep for more than an hour with a ''our prices are the best in the market''.

I made reservation with this site when I saw a rate for hotel room that I was willing to pay.
After I completed my reservation, the reservation confirmation returned with a rate almost 30 dollars more.
Later I got an e-mail with a daily rate charged to my Credit card for over 100 Dollars in addition to a service fee. This is outright unscrupulous and dishonest. I can easily call this firm a bunch of Shysters!
I will never open their website. DO NOT USE THIS COMPANY!

These guys could careless about people. They love the word non refundable. Total scam schedule with the hotel direct always these people are scummy leaches that pray on folks.

We booked a room with reservations.com and it said refundable room. Upon our plans changing we looked into the refund policy on the refundable room we booked and after we booked it they're now saying that the policy changed and the room is nonrefundable. We then called to talk to them and asked to speak with a supervisor who would not even let us talk or answer our questions just kept reading the policy on the email that was different from the policy that was presented upon booking the room.

We reserved a hotel room in Hamilton, Ontario for a wedding coming up in September. Today, April 14th, we received a notification from the hotel, that the City of Hamilton is using the hotel as an Overflow family shelter! Pool is closed, restaurant is closed, etc. The public spaces within the hotel, will be used by Family and handicap Shelter people. We do not feel comfortable staying, now, staying at this hotel!
Reservation.com refused to give us a refund! We do not mind losing the $19.99 fee, but we object to losing the cost of the room at $232.26!
Any help would be appreciated!
Ken and Wendy
Reservation number: R*******597

I thought I was booking on the the hotel site. I picked the room according to the rate. When I got to the payment page, the first night was the quoted rate. The second night was much higher - the starting page indicated the lower rate applied to both nights - completely misleading. There was over one hundred dollars in "estimated" fees and taxes added. And the 19.99 non refundable fee. And it was charging me immediately full price for a refundable room. All of that seems ridiculous. I found the actual hotel website and saved almost 200 dollars from what Reservations.com was charging for the identical room. ALWAYS BOOK WITH THE HOTEL DIRECTLY. The scam is that I really thought I was on the hotel website and I am careful and aware. The other scam is the bait and switch with room rates and the crazy fees. AVOID.

Avoid this company. They are scam artists intent only on taking your money. There is zero customer service and all of their "policies" are hidden in the fine print. They will simply charge you fees on top of fees to book rooms which you could book less expensively directly with hotels. And forget about trying to change or cancel a reservation. Once they have your money upfront... you are toast. I will never, repeat never, use this "service" again. Don't make the mistake of doing business with them.

Customer service is a runaround. The website is a scam. You make a mistake and they will not help correct it and will keep your money!
Once they have your credit card number, you loose site of the total and info you entered so you can't really know how much is going to be charged.
They pretend to help but keep up the runaround game. I went along with their suggestions and just kept getting more excuses or another step towards refund that's impossible to do now that I'm not in that city. Like getting a signature from the hotel manager stating that we did deserve a refund.
You will be surprised at the total charged on your credit card!
If you use a debit card you could be deleting your account and you know what happens then!
DO NOT GO BY THEIR OWN REVIEWS ON THEIR WEBSITE! THEY ONLY SHOW POSITIVE REVIEWS!
Truth is over 2000 reviews, less than 2% positive! 98% negative!

The Marriotte website showed $148 on their website. I ended up paying $300.48 with this thieving company's hidden fees. Leave this site now. You have been warned.

I just booked with this website because I was redirected to it when searching for rooms on the hotel website. I thought the prices looked really good so I booked it but I did not realize prices were in USD (I live in Canada.) USD is mentioned on the very BOTTOM of their site where people will quite often miss it. I know that is my fault but they shouldn't keep it so hidden. Also, not to mention all the hidden fees and how they are non refundable! I wish I did more research before booking but I will now know for the future.

If I could give them no stars I would! We had used them to book a room at the Menger Hotel in San Antonio for a concert. The concert was cancelled and I provided proof of the cancellation to them. They said that I had to call the Menger Directly and cancel, so I did. The Menger said that because I used a 3rd party booking agency, that the agency would have to cancel directly. So I called back Reservations.com 3 times and they told me they would call the hotel and cancel. Then they rejected my claim saying that they didn't have any record of my request, even though I sent them the emails of correspondence we'd been having. They said that the Menger Hotel does not refund cancellations. When I spoke with the Manager at the Menger Hotel, he stated that that is not true. I have his response in an email also, which I forwarded to Reservations.com Please do not use this company to book reservations for you! Book with another company, better yet, book directly with the hotel!

I travel often for my work so I am too familiar with hotels. Last week I drove 7 hours to work at a Naval Base the next morning. About an hour left in my drive I stopped for fuel and booked a room online. I knew I would be staying at least 7 days. I booked through reservations.com, it was a good rate at a decent hotel. The next morning I went on base and was told I cannot have access to the machine I was sent to work on. Not the 1st Gov't mix up. I went back to my hotel, while in the parking lot about 9:30 am I called reservation.com after a few people and a broken english conversations, I was told its the hotels discretion to refund any of the remaining nights. How can that be when they buy hotel rooms and resell them online?
I checked out and drove 7 hours home. I tried another phone call. Nothing. Then I sent an email to customer support. Within 3 minutes I recieved a very corporate response saying they reached out to the hotel on my behalf but could not get me a refund.

Customer Support <*******@reservations.uservoice.com>
3:04 PM (14 minutes ago)
To me

Dear Ray,

Thank you for contacting Reservations.com
In an effort tried to secure a waiver on your behalf we have reached out to
The Hotel and requested a one-time courtesy cancel to waive the penalties
Associated with your booking. Unfortunately, the hotels have denied the
Request and will not be extending a courtesy cancel.

Please accept our sincere apologies, we know this may not be the preferred
Outcome, however it is out of our control, and we are obligated to abide by
The hotel-imposed penalties.

Sincerely,

Bryan
Customer Support
Reservations.com

I'm out over $600.00

NEVER AGAIN

Ray Stevens
Service Mgr.

The worst service I have had in my life. I needed to change my reservation 21 day prior to my check in and they would not change or refund any of it! Do NOT EVER USE THEM!

Booked 4 rooms, when I called the day of my flight to Vegas to make a change. I was told I only have 2 confirmed rooms. I argued with the gal for 20 minutes and told her I have the credit card charge to confirm, but the reservation did not show up in their system. I then hung up and called the Golden Nugget and they confirmed there was only two rooms not four. I had to scramble and book two more rooms at a substantially higher price. I then show up at the hotel and now I have 6 rooms, my reservation now magically appears. I called customer service and get the 20 minute hold, back on with customer service, then on hold again for another 20 minutes. Total scam!

I only called to check if there were rooms a available at the hotel I wanted to make a reservation with. The representative decided to help with the booking and even asked for the 3 digit number at the back of the credit card. The money was instantly taken. The agent did not disclose the service fees and other charges related to the booking. The booking is made months in advance and the agent said that incase of cancellation all money will be returned back. I decided to download the hotel app and found the rate much cheaper. Hence I cancelled the booking and requested for the refund. When I got my credit card statement I found the hotel booking refunded but not the service fee. As a rule disclosures must be revealed to the customers before making the booking. And in this case nothing was said. After calling several times the money is still not being returned. With my experience it is much better to download the app and self serve rather than calling reservations.com and getting duped. Thank you

I made a reservation for a Mariott hotel today, thinking I was on Mariott's site. Nope. On reservations.com site. I was not informed that the reservation was not cancellable until after I made it - they did a bait and switch so the price was much higher than the advertised price. Called customer service - no refund under any circumstances - even if I had Covid.

Be wary when clicking. Be sure which site you are really on. Stay the hell off this one, they are jerks.

Also, they charge you $19.99 for the privilege of being ripped off by them.