Reservations.comReviews 6,019

I paid $147 for 1 night at a Comfort Inn in Binghamton, NY. I went to what I thought was the official site for the hotel. The day I checked in, the hotel agent told me that their typical rate was $92 per night, and that I should be able to get some sort of refund from reservations.com based on this rate. Nope, after several emails back and forth... I knew about the 19.99 tacked on, but not the rest. When I asked why the rate was so high, they responded with "our agents give specialized advice". Bull$#*!! There was no advice- I just reserved a room for 1 night for a funeral. This rate was ridiculously high, and the company is a scam- stay away.

This scam company should be shut down! Charged me 217.04 for a $74. Room. Gave us such a run around we had to do 2 chargebacks on our credit card- 1 for each of the 2 transactions they charged us. They even kept the refund the hotel agreed that we were due. Hotel issued refund through reservations.com who did Not pass it along to us until I did the chargebacks. Horrible company with horrible customer service! I don't know how their reps can sleep at night knowing they are ripping off innocent people who work very hard for their little money. Shame on the reps and shame on the company's! Thank goodness my credit card finally got me around $124. Refund! It should haves been more but at least I was out only about $20. More than I should have been charged.

I will never use reservations.com again! Service fee is non refundable. Period. I cancelled my reservation 2 hrs after I made it because I made a mistake. 19.99 per night.

resevations.com hides the fact they charge a $19.99 service fee for using their website to make a hotel reservation. If you cancel this reservation upon learning the fee they will cancel the reservation but not the fee claiming that is non-refundable for use of the website. This is something every other hotel booking I know of does for free.

I don't normally leave reviews but this was ridiculous. I booked through reservations.com by mistake. But never again. Not only did they not get the room reservation to the hotel so we had to re-book and pay for the rooms AGAIN, but after over two hours cumulatively on hold and talking with customer service they still will not confirm my refund amount. They said they have issued refund and I will receive in 5-7 days. Well, ten days and counting and still no refund and the vaguest answers you can imagine when I call for updates. Extremely frustrating.

I try to be understanding when it comes to online companies because I make my living the same way but this deal with making my reservation to reservations.com was horrible and costly. I tested positive for covid and wasn't able to keep my reservation so I called the motel directly and they couldn't or wouldn't cancel for me so they had me call reservations.com and that number was no good. Finally got through using the number from the email they sent and this was 1/2 before checkin time. They did cancel my reservation but kept nearly half of my money for some cancellation clause they claim is on my reservation. Unbelievable the ordeal I had to go through on top of the worry I now have being positive for covid with diabetes and being elderly. Absolutely done with making reservations with anyone other than directly with the motel. Sorry for the rant.

The amounts billed on my credit card after making a reservation are much higher than what was shown during the transaction and in my receipt. Prices which should have been in canadian dollars were charged in USD, which means the amount billed is much higher than it should. Additionally, the service fee was charged twice, both in the total and separately.
Customer service were unable to provide a solution over phone, and don't seem to have access to the necessary information to help in any way. I highly suggest you avoid this compagny.

When I booked, I received an email saying that the cancellation deadline is the day prior to my booking. I called 2 minutes after I made the booking to cancel, and they refused.

And the manager was beyond rude.

I offered user experience improvement tips which was not receive. They seem to just want to scam people. Not a trustworthy business.

Worst business ever. Make yourselves look like the actual hotel and the customer doesn't realize until they confirm the reservation that they got scammed! Would be one thing if you actually charged what the actual hotel did or hell even gave a deal like most reservation companies - but no - you have to disguise yourselves and charge Canadians what the hotel charges only for them to discover your hidden agenda that it was actually in US denomination and we are out hundreds of dollars more than the actual hotel would have charged. Wouldn't even refund the difference 2 minutes after the booking was complete and 3 weeks before the reservation was actually scheduled.

I made a reservation not realizing that this is a US company charging in US funds as I am from Canada and I booked a Canadian hotel. I called 3 minutes after I booked it to cancel it and they told me a could not cancel it. I will never use them again and I travel down to the US quite often.

I was quadrupled charged for a reservation that never happened on their website. Their call center is in the Philippines. American owned company with rude overseas customer service. They stole over 300.00 from me and I'm afraid I'll never see a refund. We need to take this company to the FBI, CIA, FCC, and Homeland Security for fraud. Do Not book with this horrible company.

Accidentally selected the top in the search engine in a hurry (reservations.com) and the agent I spoke to was not able to assist with a tax issue, and indicated I could get it resolved at the hotel. Upon arrival I found out I could not. I called after and was sent around only to be told they would not refund the taxes even though it is the law. Maybe government agencies should pursue charges or penalties as they are not at all interested in being compliant or helpful.

Went to the Sheraton Hotel website for Houston and booked a room. I thought I was booking the room directly with the hotel only to find out I was redirected to Resevations.com website. I booked this location in Houston because it was close to the airport and they offered free shuttle service to and from the hotel. I realized after checking my flight itinerary that the hotel was by the wrong airport. I should have paid more attention. After realizing the hotel was not close to the airport I was flying out of, I called to cancel the reservation and was told that it was nonrefundable, even though my reservation was about five and a half weeks away. They did not offer to refund until I told them I was going to contact the BBB and file a complaint. After waiting on the line while they "contacted the hotel directly to see if they would agree to a cancellation," they did agree to refund the money and cancel our reservations, but we would still be charged the 19.99 service fee. While they did say they would refund the money minus the fees (still waiting on refund), this is really a bad business practice. Most booking sites allow you to cancel up to 48 hours in advance. People need to be advised that they will not get a refund if they have to cancel BEFORE booking with them. Will never use this site again.

EDIT: Since first writing a review, my credit card was charged $288.60 to stay at another hotel that I did not book. They have my credit card #, so I am canceling the card and disputing the charge. How can this happen?

PREVIOUS ISSUE:
My husband had a medical emergency on a recent trip. We needed to cancel multiple reservations at hotels and sightseeing tours. Only Reservations.com refused to refund us. They asked what medical condition my husband had! Then proceeded to email me repeatedly saying they were working on it. That switched to my needing documentation from the hotel that they agreed to refund the fee. Finally, they said they wanted medical proof that my husband was in the hospital--and they would "put it through their billing department and I would hear back in 72 hours". When I asked for their physical mailing address I was told they were not allowed to disclose it. Stay away from Reservations.com!

PLEASE NOTE: Although I called both the hotel and Reservations.com to cancel this reservation the day before they charged me for two nights and claimed I did not cancel.

SO AWFUL! They are crooks. STAY AWAY! They state over the phone and on the "confirmation email" that you have 2 days to cancel your reservation. We called back to cancel the reservation 10 minutes after we made the reservation because it was evident from the "confirmation email" we received from reservations.com that they were a scam company. The women from reservations.com said that she couldn't cancel and refund our money because we had to cancel by 3:00 PM that same day to get a refund. Besides the fact that they clearly stated on the phone and in the "confirmation email" that we had two days to cancel, we made the reservation at 10 PM that night so cancelling it by 3 PM that day before we even knew we were going to travel would have been impossible. How do they sleep at night?

Booked a room through them when I thought i was using the hotel website so was somehow directed to them in the process. I booked the room and then was exposed to Covid and notified them immediately, They refused a refund or credit but I appealed it and was awarded a refund due to Covid. They never refunded my money even after claiming for months that they would. Stay away from this company at all costs.

Don't make a mistake they won't help with an error within 1 error I booked the wrong city they would get back to me in 7-10 days my trip is in 7 days

"Once you book your reservation you agreed to our terms and conditions" which are not clearly stated until you receive an email telling you that there are no refunds for cancellations.