Reservations.comReviews 6,023

We had to go to leave our hotel and go to the emergency room for the last night of our stay. Our hotel made notes in our account that they would absolutely refund the night we had to leave, but since we went through reservations.com, we had to get the refund through them. Trying to describe the experience that we've had to go through just to get $100 back is absolutely ridiculous. 8 emails in, and no sign of them having any sort of customer service whatsoever in terms of trying to help us resolve this. Highly doubt we will not get our money back. CUSTOMER SERVICE IS NON-EXISTENT!

Scam artist duplicating official reservation site of the hotel as close as possible and burried in fine print is a $20 non refundable service fee. Ripoff central

My wife thought she was making a hotel booking directly on the hotel's website. We and the hotel being booked are located in Canada. When we saw our credit card statement, not only were we charged in US dollars by reservations.com (1.4x the cost), we were charged a booking fee of almost $30, all of which is completely non-refundable! Such scammers - avoid them like the plague!

I would give zero stars if I could. Everyone makes mistakes. I mistakenly booked a resort hotel for one night, less than 24 hours out. Ten minutes after booking, I realized that I had booked the wrong resort hotel. The hotel I had intended to book was in a different city, but had the same name. I immediately called the number for cancellation to get this fixed. I was connected to a call center in India and could barely hear the agent for all the static. They could neither switch my reservation NOR refund my credit card. All they offered to do was cancel the reservation with no refund. After much complaining, they agreed to a refund, but... They wanted me to open a paypal acount to refund the money charged to my credit card. This is unacceptable. My card was charged, they can apply the refund to my card. I asked for a supervisor who was very rude and he told me "you made the reservation on your own online. No refund". Terrible customer service. I have been in the hospitality industry for 20 years. This type of thing happens all the time and is easily fixed almost 100% of the time. I will never make the mistake of using Reservations.com ever again. They cancelled my reservation and kept my money. THEY CHARGE $20 TO MAKE YOUR RESERVATION! AVOID! Call the property directly. I guarantee I would have been refunded had I booked directly.

Made an error in my reservation and immediatly called to correct the error, was charged $25 to cancel and additional fees to rebook the room. This company is complete GARBAGE, DO NOT USE THEM BEWARE. ALL I WAS TOLD WAS YOU ACCEPTED THE TERMS THEY HAVE NO MORAL COMPASS.

So Disappointed that a company would take this stance. NEVER AGAIN

Thought I was calling the hotel as these bastards are listed above them and make it look like the hotel you are searching. I specifically asked for a certain hotel in Shawnee Oklahoma and they booked me for Shawnee Kansas, nearly 400 miles away. No change allowed even after i called 5 minutes after originally booking. All they could say was "dont you know someone who could use the reservation?" Are you kidding me.

Update- after a bit of back and forth with the company. They refunded my service fee.

I made a reservation with reservations.com and was charged a service fee thinking it would all be refundable if I cancelled. Unfortunately there is a service fee of 21 dollars. The company did not refund that. In addition the rate was 303 dollars per night but when the reservation was made the total was 404 dollars. Be very careful if you work with this company.

Kept our money even though hotel agreed to switch booking date. BEWARE! Extremely disappointed w customer service

I booked one night through what I thought was the hotels direct website. I saw on my bank account 2 charges of $166.06 and 2 charges of $19.99 - I booked one room for 186.06 so ok but TWO charges. I called the number, again thinking I'm talking to the hotel reservation center. When they told me it was their "policy" to charge twice, I said to cancel. This still not sitting right, I found the number for the actual hotel. I called and explained the situation. They said unfortunately these sites are getting very good at mirroring their websites so you think you are booking directly. I called back the previous number shortly after because the cost of the room was already back on my account an hour or so later. The agent this time told me both $19.99 charges and both room charges would be refunded but it wouldn't show for 5-7 days. I said let me repeat what you said just so I know I am understanding correctly. I couldn't get 5 words out before I was cut off. I said I wanted to speak to a manager. A manager, Larry, gets on the line. Repeats what the agent had explained to him. I said I am just curious why I was charged twice. That's when he said, how do we know you are telling the truth. I was beside myself! I said, you are seriously accusing me of making this up when you guys are stealing from me. He said, take a screenshot of your statement, send it to our billing dept and they will take care of it. I told him how disgusting the service was between the 2 agents and him - not a single apology for 2 charges or we will look into it. Just give it 5-7 days. I did sent the info. I haven't heard back yet

We made a reservation late one evening and the terms did clearly state that regardless if we checked in or not we still got charged but we showed up to the hotel not even 30 minutes after making the reservation and learned that they didn't have any rooms available and now despite the fact that they didn't honor their end of the agreement they are wanting to give us a runaround on returning our money which in my eyes is theft by deception so I highly recommend not using this service unless you like doing business with a bunch of thieves

I am canadian and I booked a canadian motel from a canadian address, reservations. Com website charged me in USD (without their website advising that they were doing so). Once the motel was confirmed, they then sent me an email advising that the charges were in USD (even though this canadian was booking a room in Canada), and the receipt said that no refunds or cancellations would be accepted. I did not have time to wait by my computer to contact them because I had 600 kms to drive to get to motel, When I got to the motel, the manager said that reservations.com purchased the room from Expedia and that they could not do anything to help me. I stayed at the motel (no choice) and contacted reservations.com when I later got home. They refused to refund the difference between USD and CND dollars, so, I ended up paying approximately 80.00 more than if I had booked the room directly with the motel (or Expedia?)

ZERO REVIEWS...they send you all over the place to talk to nobody! YOU GET NO ANSWERS AND NO HELP! DO NOT BOOK WITH RESERVATIONS.COM!

A $250 a night room will be double and you will NOT know until you get your credit card bill that it is double the cost. Double! I've let my credit card know this is fraud.

Charges way more than the quoted price, and never mentioned the charges are in USD, never use this site

I thought I was on the hotel site - but this CROOKED company redirected me to their website and I booked without knowing it was not through the hotel until they had already charged my card! I have done business with them in the past by accident...and when I arrived to the hotel they did not have my reservation! This time I was booking out of the country and I am so afraid the same thing is going to happen again. DO NOT EVER USE RESERVATIONS.COM! THEY SHOULD NOT BE ALLOWED TO BE IN BUSINESS! THEY ARE TRULY OPERATING A CROOKED BUSINESS!

Do NOT book a reservation through Reservation.com. Absolutely unbelievable! I had to cancel a room reservation to find that I had supposedly chosen the "partially refundable" option (the site does NOT give you an option to choose between refundable/partially refundable/non-refundable) and upon booking I was already in a "penalty period". I booked that room on 2/23/2023 for a 3/18/2023 then cancelled on 3/6/2023 and was told that their penalty phase for that booking was that I needed to cancel before 6/21/2019. That is not a type-o, I would have had to cancel nearly 4 years BEFORE I made the reservation to not be in a "penalty" phase. The room was 137/night + fees and the non-refundable fee is $138/night (this was worse for me since I was booking 4 rooms...so I was charged $800 and got a refund of $200. Yes, I should have read all the details before booking. When I did call about it I was told that the refund policy was incorrect but there is nothing they could do as that is what I chose.

Do not go on this site. Got a $50 charge separate from hotel charge. No one ever tells you about it. Call hotel directly!