Reservations.comReviews 6,030

My son booked a room when he got on the site not realizing it was not the hotel website. His booking showed like it was being done in CAD, but then when he received his confirmation it was in USD! (exact same numbers, just mysteriously changed to USD) He cancelled right away, but of course the $20 service fee is non-refundable. Contacting their customer support is no help. They dodge the question of why it changes from CAD to USD.

Reservations.com is a sham. I tried to make a reservation for a vacation a month away. First my representative had such a thick accent I couldn't understand her, I requested to speak to someone else and she refused. After booking everything I realized I hadn't called the hotel directly like it looks like on the website. I called the hotel directly. The reservations.com representative had given me the wrong confirmation number, booked the wrong date, and the wrong room. I called reservations.com back literally minutes after making the booking and was told that my refund was not guaranteed and that if they had in fact made an error they would need to launch an investigation into the matter where they would go over the phone call in which we booked the hotel. We lost our money and now we don't even want to go on vacation. So in conclusion reservations.com is nothing but a company of thieves. DO NOT USE THIS SITE.

Made a big mistake in dealing with this company! I reserved a hotel while in Missoula Montana, was nearby and drove to the hotel within ten minutes, the motel was a dump compared to the photos posted on "Reservations.com" I immediately called to cancel the reservation. The clown that took my call lied to me about contacting the hotel, he kept me on hold for 20 minutes plus, then refused to cancel the reservation! I never walked into the hotel let alone stayed there. I will never use "Reservations.com again they are dishonest and thieves! Have nothing to do with these slime balls! Finally, THEY POSTED ONE PRICE BEFORE I RESERVED, and then it went up after I clicked to reserve! I will NEVER USE "Reservations.com" again!

I thought that I was at the hotel's website. I never received a receipt. The rep said I was being charged for my pets but the hotel never received the pet fees. The rep says the required legalese statements quickly so that the customer doesn't quite grasp it. This company is a complete rip-off. DO NOT USE RESERVATIONS.COM. They are con artists and thieves.

They purposfully hide service fees as well as others, the hotel was $109 and then they stack on an extra $49 that you have to scroll all the way down to see. Somehow with the fees that were acumilated the total was over $25 more than booking.com, the worst part is that they don't allow for a refund. This is the first and last time using this site.

This place should not be in business! I don't know how I even booked a reservation with them. The hotel was a piece of $#*!! I booked 3 rooms for the funeral of my stepson in Memphis Tn. And it was AWFUL! The hotel says complaints need to be made to the reservation company but they will not respond! DO NOT USE THIS COMPANY OR STAY AT THE HILTON HOMEWOOD AND SUITES HACKS CROSS RD MEMPHIS

In trying to reserve a single night. Upon confirmation, I noticed the total was way higher than expected. I IMMEDIATELY called customer service. They indicated I reserved 2 nights vs. 1. This was not accurate.
I explained to the customer service rep this was a system error and that I would gladly pay for the single night I had reserved in the first place. The rep indicated this was a non-refundable reservation and would have to pay for it. I respectfully pushed back indicated I shouldn't have to pay for something I didn't not order. After speaking to a supervisor, they indicated they would 'put me in' for a refund and I would find out their decision in the next 7 - 10 days. That very same day, I received an email indicating they contacted the hotel I was trying reserve and the hotel indicated they would not be refunding the money. I don't believe that would be the case if the contact as actually made.
This is a shady service and has less-than-helpful customer service. Steer clear! You end up paying their $19.99 fee (if not more) which completely cancels out any 'proposed' discount you get from using their site vs. just going directly to the hotel's site. Do that instead of using these scammers.

First of all I was tricked into booking with them, I thought I was booking through the actual hotel and learned out after I was not. When I tried to cancel my reservation with them the people on the phone were extremely rude and would not refund my whole bill. They said there was a $30 charge that was non-refundable in the email but NOTHING about another $15 charge was in the email. They would not refund any of the $45 and were extremely rude on the phone and it took them forever to even understand me and asked for my information multiple times. Needless to say I will never make this mistake again and hope this stops someone from booking with them.

I had to cancel my two week vacation after one night due to a family emergency. After being given the run around by the hotel whom I had thought that I had actually made the resevation with, found out that somehow reservations.com had hijacked my reservation and their legal department say that no refunds will be given out, meanwhile I have funeral expenses to pay. My family will Never Stay at an IHG property or use reservations.comunists

A $118 rate became $191 with no fee transparency on the reservations.com website. Fairfield Inn admits this company has been an ongoing problem.

Wish I would have sought out reviews prior to booking as I had the same experience others reported. During the booking it was very difficult to understand the individual booking my request. I asked if there were fees connected and it was my impression there were not. However, realizing they were charging far more than the actual Hotel that we ended up booking with shortly after hanging up with Reservations.com, they (Reservations.com) did cancel the reservation I made with them but I was still charged the $40.97 fee that I wasn't aware of until I printed the reservation. Do not use this company. They do not have the best price and they are only in it for the fees.

I am in US. I booked a room and instead of charging me in Dollar they charged me in Pound. Room is not worth of that muchoney just for 1 night. When I called Customer care they said they can't do anything. If I cancel the booking I will lost that much money. I tried to tell them it was not my fault they said we can't do anything. They charged me 109.57 pound for 1 night.

I will never use them again. They wanted to charge me over $120 in taxes and fees to book my stay. Then when I cancelled immediately after they still charged my card $22. They suck. Scammers!

I attempted to book a reservation and found myself on Reservation.com. I selected the hotel and clicked on reserve. At no time did I become aware that I just accepted a non-refundable option? When I called to cancel the reservation, they were quite rude and seemed as if this was a common occurrence. I had just booked it and they were unwilling to cancel. I appealed the charge with my CC company and just found out that they would not reverse the charge as well. Seems to be an Iron Clad document. I will take the loss, but Please Do Not Use Reservation.com. They are well-practiced in ripping people off!

MINUS 0 STARS

This company is extremely false & misleading.

They are not transparent about their hidden fees/policies in the online booking nor in the itinerary, you receive once you book.

I chose the price of the guaranteed free cancellation prior to our arrival. When I attempted to adjust the dates with a customer service representative, they indicated that I had to cancel my booking with them, and reschedule, my reservation price increased substantially and I had to pay another reservation counter fee.

This is completely false and misleading, as the itinerary clearing states "You can cancel free of charge" - "we do not charge any additional changes or cancellation fees".

Call the hotel directly or use another company. Such a horrible experience. The customer service representative clearly said, on the phone "I don't know why you are making this so difficult".

Really? When I booked online it clearly said - to adjust or cancel my booking free of charge until a certain point.

DO NOT EVEN ATTEMPT - THEY SCAM & MISLEAD.

Nowhere did their itinerary state what this customer service representative told me on the phone.

As a business owner - I am appalled by this experience.

One. They charged me in US dollars when they advertised it as CAD. 2. I asked for a refund two minutes after I booked because I booked the wrong days…they said no and I'd lose all my money. I asked if I could move the dates (which they have no policy on) and they said I'd have to lose all my money from my prior booking, pay the penalty and then book again. What a joke. NEVER use this website.

I was booking 2 rooms for 2 nights and they quoted $125/night. She told me the charge was $735.27. Not thinking I gave the card info and before hanging up stopped the booking agent and said "wait this doesn't add up, there is over $200 in taxes and fees, what are the fees for?" and she hung up on me and ran the card. I called back to cancel and waited close to 10 mins then was changed $15 anyway. AND will take 3-5 days for a refund. They are an affiliate of priceline.com and I'll never use them again.