Reservations.comReviews 6,020

I work as a front desk agent for a hotel. Every reservation from reservations.com has failed to come through to our reservation system on property. They are all prepaid, and the payment is non-refundable so when guests come into the hotel expecting a room, and we don't have their reservation or their money and we need to double charge them it is a major issue. I doubt the legality of the service, and if any third party booking site is a scam it's definitely this one. That as well as the complete lack in customer service leaving guests completely SOL. It's scammy to the guest who ends up paying more than they would otherwise using a legitimate service, and scammy to the hotel because such a significant cut of the rate is taken tht the hotel barely takes anything to the bank to show for all the trouble. This service will waste ON AVERAGE 90 MINS OF YOUR TIME resolving issues upon check in (some of which will never be fixed, unfortunately), so when booking take that into consideration for your schedule.

We booked and paid for 3 rooms at a Holiday Inn Express in Winston-Salem, NC. One for my wife and I and the other two for her sisters and husbands. Came to find out Reservations.com charged us twice what the hotel would have charged. Upon inquiry with Reservations.com they said that's what you agreed to and offered no credit whatsoever. My advice - deal directly with the hotel and buyer beware. I would discourage anyone from using this service.

I made reservations for volleyball tournament in Reno
At Atlantis Hotel, unfortunately the road was closed because the bad whether in California,
I been refund full amount regarding my booking
Thank you for doing that

I was on the hotels landing page starting my reservation on mobile and apparently a pop up happened without my realizing it. I own that I didn't read the fine print at that point, bc I've made dozens of hotel reservations and they're all pretty much the same. Once the charge instantly hit my card I realized there was a problem. I contacted reservations and they will not allow cancellation, booking date is 60+ days out. Let's be real, there can be exceptions on everything but they do not want to grant it.
Just be cautious when placing your bookings on browsers, my lesson is learned and their CS is horrid.

I was booking a 1 night stay for me and my daughter. I didn't know I was using reservations.com because they make it look like the hotel site. Long story short, I was charged over $70 in fees for the 1 night. As soon as you enter card info it charges you. There is no screen to confirm that shows total price like a normal website. I didn't know the total until I received the email and at that point it was too late. They won't cancel.

Found what I thought was a good deal on a hotel, but when I tried to pay it wouldnt go through and said my card was declined. Tried over and over again 3 more times only to find two days later they charged me for each time anyway at $200 each. Would rate Negative 5 if i could.

These guys are something else. I made a reservation from canada and found out when my card was billed that it was US funds even after i had said Canada on place of residence. I contacted them immediately to say that I did not realize this and would like to have the charge reversed and the reservation cancelled I was told that this was impossible as it was non refundable I argued with them to no avail They said they could cancel but would not get my money back. Worst thing is I was under the impression I was on the hotel site itself as i queried that on google I ended up paying over $100 more than it would have been with the hotel for a two night stay NO CLIENT SERVICE

They must pay Google to get in top of search list and fake being the hotel's website. Sent me a confirmation of my reservation. I showed up to the hotel (Hilton Ocala FL, Feb 17,2023) only to be told there was no reservation. And the entire area had no vacancies. I slept in my rental car last night

Literally cancelled a reservation within a few hours for a date well in advance and they still charged me the whole fee. Now I'm paying for a hotel room that I can't even use.

Reservations.com charged me two fees in addition to the hotel cost: one for Taxes and fees and the other for fees.These fees seemed like a lot for me so I called and asked for a breakdown which rhey refused to provide claiming they were "automatically generated " and not available. My view is that the customer should have detailed access to the billing information particulary one that says Taxes and fees. I will certainly not use this site again.

Very frustrating. They hide that the cancellation is 100% non-refundable and then they also upcharge another 30 fee. The website makes it look like you are on the hotel website. My fault for not reading every little link. I called customer service 5 minutes after booking to make a change and they said sorry, nothing is refundable. Stay away from this website.

Does not clearly inform nor confirm that you will not be able to reserve not charge credit card and then when asked for them to change it to reserve the refuse and refuse to cancel and say they will cancel and keep your money. In other words they scam you out of your money and charge you fees hold onto your funds getting interest off of it and all the while belittling you and trying to claim it's your fault because you should searched site for details. It's okay for them to do business this way trying to take advantage of your good faith and general understanding of making reservations any other way, website or time. I've been making reservations on line for many years never have I been treated so callously by a company. Never even apologized, just make you feel like your an idiot for choosing their site

Reservations.com shows you a room rate that's $10 lower than anyone else's rate, and then charges you $20 which they do NOT disclose until after the booking is charged, and then they inform you it is nonrefundable. Total scam! Now I'm terrified that the hotel won't even honor the booking. Who knows? Please never use this company for booking.

Meant to reserve through the hotel website, but accidentally clicked through to this site and didn't notice it was the wrong place and their ridiculous $19.99 service fee. There is zero reason to use this site, no reputable site charges that kind of service fee, book through the hotel website, expedia, booking.com... anywhere but this.

They advertised a $101 room including taxes and fees for 1 night, total cost charged to my credit card 197.75 usd. They don't tell you that it's in usd before you check out. If you don't live in the US don't use them. I've tried their customer support site can't get through keeps coming up (can't load page). I wouldn't even rate this site they are con artists but I have too. Lessen learned to do more research.

They make money from setting currency in USD even for Canadian buyers. They made around 500$ CAD on my 4-night stay. The hotel was charging 678$ CAD for the whole stay and was charged 1100$ CAD by reservations.com
PLEASE STAY AWAY FROM THIS APP

Unbelievable that I fell for this - and I'm a seasoned traveler. My stupidity cost me nearly $90 in a "booking fee" that was non refundable. Wow - just wow.