Reservations.comReviews 6,017

I made a reservation on this website and put in the city and state. Later when I looked at the email it was for a different state.
So I had a reservation in a state over a 1000 miles from where I was. Is it so bad to think that if you pit in the city and state that they would give you hotels in that city and state.
The star rating wouldn't be one if I had a choice

This company is a scam from beginning to end. They charged $20 per night more than the hotel's highest rate without notice, passed themselves off as the actual hotel during the call, tacked on an outrageous amount of fees, and refused to discuss any reimbursement when speaking to their "agent" who tried speaking very fast in order to end my complaint call. After all that, I received an email from "Travel Pass" denying any compensation. Avoid at all costs!

Thought I was booking direct with the hotel. It wasn't until the conference I was going to changed their dates that I realized I booked through reservations.com, and I was told I had to still "pay the hotel total bill and fee" despite needing to cancel and despite it being nearly a year out in advance. The customer service rep(s) were incredibly rude and I was put on hold again and again, as an identical voice would tell me they were "the supervisor" and "could not help." It appears no one there can help, more than that, it appears as if this is one giant scam.

Don't be fooled by the low rates Reservations.Com offers for their rooms! You will be paying an outrageously high amount in service fees for your reservation! Think again before booking with this service!

This company has no customer service. They are in the business of cheating customers. Go soemwhere else.

PLEASE DO NOT USE THIS GANG OF THIEVES. THEY ARE SCAMMERS AND JUST OUT TO TAKE YOUR MONEY. THEY STOLE MONEY FROM CREDIT CARD WHEN THEY CAHRGED ME FOR MY BOOKING. PLEASE RUN THE OTHER WAY. THIS SITE SHOULD BE SHUT DOWN. I AM GOING TO FILE A PETITION WITH THE CONSUMER PROTECTION AGENCY

I dialed the area code for where we were going and asked the person who answered if they were there, yes was the answer. It is not worth saving a nickel to use this company. If plans change, there is no recourse, it's written in tiny print.

Made a hotel reservation not realizing they added a $19.99 fee to a $49 hotel rate.
Called them right back and they refused to cancel or refund the fee.

The website took two rooms for one-night instead if one room for 2 nights, I think they do that on purpose to cheat you, i called right away the promised to correct then 5 days later said no we can only give you one room back this is after their supervisor Mark promised a cancelation because of the error, I will be disputing. I am also going to see what local laws can address and i called the FTC, and they are to call me back. Total scam. Promised refund and cancelation I even offered $25.00 as a inconvenience and they said oh no don't worry.

This company is horrible. Do not give them your credit card info. Customer service is worst I have ever seen. They will rip you off!

Pre charged for two nights at upscale hotel. Thought I was booking direct. Flight cancellation led to a one day change was charged by site contrary to hotel policy for night I did not check in. Never use!

Reserved a hotel was told tge amount of charge and on the credit card showed twice extra 27 dollars charge. After calling tgey told me that there was a service charge of 27 dollars and that was not refundable. We got into an argument and finally both 27 dollar charge would be refunded within 7 days. Carefull this people are fraudulent with bad intentions.

Hi I had made a reservation and had to cancel it as i ended up in hospital called them and had been on the phone all day when I got really angry because they couldn't give me a straight answer to where my money is coming back or not I had ended up having no confirmation number as my computer Froze on me so today they couldn't find my email address as I had already given them it

They tried to add a booking fee when I booked on the hotel's own website, with no mention of reservations.com. Sneaky operation.

Harold pretended to be American Airlines. Promised a refund he never processed and charged egregious fees (50% of the ticket price). BUYER BEWARE. This company isn't even a travel agency--they book the tickets like any consumer would.

Reservations.com "Customer Care" is refusing to refund the double-charge even after I submitted a dispute. Navajoland Hotel should be advised to discontinue using Reservations.com because their customers will be double charged and will not be refunded.

I booked a two night stay with this company for a hotel room. The hotel room was dirty and ac was not working. So I called the company to get my money back for the second night. I called around 7 am in the morning giving them plenty of notice. They said I had to check out and get manager approval before I could get my money back. I did all of that then there next excuses was that they could not reach the hotel for confirmation. I said fun because the hotel responded right away when I asked. Then I talked to the manger he said it would be 7 days to maybe get my money back no promises. I have not heard anything back from them yet. The hotel room was suppose to be $79.00 a night my credit card was charge two charges it end up being over $100 each night. This hotel was not even worth $50 let alone $100. I do not have a problem with the hotel manger this is clearly reservation.com management problems. I will tell everyone I know never to use their site very unprofessional and frauds.

I was trying to book a room at the Watermark Hotel in Osoyoos BC, Canada for a 3 day stay. I had thought that I called the actual hotel however Reservations.com was on the top of the website for Watermark indicating it was the in-house reservations for the Hotel. They quoted me a rate of $1128 for three nights. No mention of a cancellation policy however I knew that Watermark had a one week prior to reservation of a full refund.

When I looked at my Visa account, it showed $1574 charged. I immediately called and the clerk indicated that they were quoting in US dollars? This is a Canadian hotel, I live in Canada and I paid through a Canadian Visa account. I then said that I want to cancel the reservation to this company and they stated that they would provide a full refund of which I taped the conversation.

Also, when later reviewing my confirmation, in fine print it indicated that there was a once day cancellation penalty. I then called the hotel directly and they said that there policy is a full refund. I then went on the Expedia website and booked the same three nights for $1234 with free 100% cancellation one week prior to the reservation.

I now looked at my Visa statement and Reservations.com only refunded $793 vs my payment to them of $1574. $781 penalty for one night when the first night was approximately $400 including taxes?

Please stay away from Reservation.com. I see now that they only have a 1 star rating. I believe that is only because you do not have a zero star.