Reservations.comReviews 6,022

I booked a two night stay with this company for a hotel room. The hotel room was dirty and ac was not working. So I called the company to get my money back for the second night. I called around 7 am in the morning giving them plenty of notice. They said I had to check out and get manager approval before I could get my money back. I did all of that then there next excuses was that they could not reach the hotel for confirmation. I said fun because the hotel responded right away when I asked. Then I talked to the manger he said it would be 7 days to maybe get my money back no promises. I have not heard anything back from them yet. The hotel room was suppose to be $79.00 a night my credit card was charge two charges it end up being over $100 each night. This hotel was not even worth $50 let alone $100. I do not have a problem with the hotel manger this is clearly reservation.com management problems. I will tell everyone I know never to use their site very unprofessional and frauds.

I was trying to book a room at the Watermark Hotel in Osoyoos BC, Canada for a 3 day stay. I had thought that I called the actual hotel however Reservations.com was on the top of the website for Watermark indicating it was the in-house reservations for the Hotel. They quoted me a rate of $1128 for three nights. No mention of a cancellation policy however I knew that Watermark had a one week prior to reservation of a full refund.

When I looked at my Visa account, it showed $1574 charged. I immediately called and the clerk indicated that they were quoting in US dollars? This is a Canadian hotel, I live in Canada and I paid through a Canadian Visa account. I then said that I want to cancel the reservation to this company and they stated that they would provide a full refund of which I taped the conversation.

Also, when later reviewing my confirmation, in fine print it indicated that there was a once day cancellation penalty. I then called the hotel directly and they said that there policy is a full refund. I then went on the Expedia website and booked the same three nights for $1234 with free 100% cancellation one week prior to the reservation.

I now looked at my Visa statement and Reservations.com only refunded $793 vs my payment to them of $1574. $781 penalty for one night when the first night was approximately $400 including taxes?

Please stay away from Reservation.com. I see now that they only have a 1 star rating. I believe that is only because you do not have a zero star.

I tried to book 2 rooms, one a studio, and the second was going to be a 2 bedroom suite.
reservations.com let me enter "2" for the number of rooms I would like to reserve in Palm Springs, CA.
A Normal website would let you choose one room, then a second room which may or not be the Exact same room as the first selection.
After I chose the first room it asked for the names of the guests, I entered who would be staying there and clicked the link at the bottom.
I was Shocked that it booked 2 studios and I called reservations.com immediately to let them know how their website did not let me pick a different room type. I was told they could not cancel it. I understand the policy but I should not be responsible for a charge because of a poor website design.
I really didn't want my money back. I just wanted to pay More and make one of the rooms a 2 bedroom suite.
I was told on the phone I need to book the two rooms separately, then why would you have a drop down to select the number of rooms with no disclaimer warning that they would ALL have to be the same.
I am obviously not cancelling because I don't want to stay there, I tried cancelling because their website does not follow best practice guidelines for website design.
I had have to rebook the rooms again - Using a different site.
They said they would open a case after I talked to a manager and after a week they said there was Nothing they could do. I got stuck paying an extra $600 for my stay

Made a reservation for a hotel for a work trip I went on. Long story short, was I booked for 28 days, used 15 and didn't use 13. Will not refund any unused days. They will keep the money. You're better off calling the hotel directly and not use this outfit.

No refund policy? A hidden 19.99 service fee for their customer service? Telling you they cancel a reservation, but you arrive and find it still there? Need I go on? Run away from these people as fast as you can. A true, honest scam.

I stayed at Holiday inn express near sea world on international dr in orlando fl from jul3-8. The frst room the door lock was broken, the toilet didnt flush. And then when housekeeping came, there was blood stained sheets and the floor was nasty. I had to pour water into tank to get toilet to flush. They switched my room and a man used the key to come into my room at midnight. They offered me a another night stay, but i wanted some of my money back. I booked through reserving. Com. I was in talk with them and haven't heard anything else from them. While at the hotel i reached out to richard bolum, gm, and he never replyed. Blood stains on the sheets. Nasty.

I WILL NEVER BOOK THROUGH THIS AGAIN! Complete Scam. They say their customer service is their top priority...lies. They are of zero help when you try to call. Spoke to the manager named Paige and she was so rude and not helpful at all. I am going through a rough time with planning my wedding and she provided zero help and said there is nothing she can do. Then proceeded to ask if there was anything else she could help me with...she didn't help me in the first place! RECOMMEND NOT USING!

Tried to cancel within minutes of making the reservation. They would not refund charges. The reservation was for 7 days in the future. I recommend NO ONE use this booking site EVER.

They somehow get their site to show up as first option in a search. Then, they do not make the customer aware of very non-refundable and unchangeable reservation conditions until AFTER the confirmation email is sent. At that point, it's too late. My client is arriving a day early and I cannot change alter the reservation without paying the full rate PLUS $19.99. I will try to report to the BBB. This site should not be allowed to operate.

This company uses their website to copy the hotel website - so when you think you are booking through the hotel, you are not. I had a charge to my credit card more than I expected, but I assumed the hotel put in a deposit, as they often do. When I received the hotel bill, they only charged me for the original price quoted to me, per night. Unbeknownst to me, reservations.com charged me Then, they add on fees to the nightly $500 more than the hotel quoted me or noted that I paid. I have contacted this company and after taking weeks to respond, they refused to refund me, saying I agreed to these charged. I have nothing on my email receipt that I agreed to pay more for each night. Do not be fooled - if you end of mistakingly booking through this site, please ask for a refund BEFORE you stay for the night and contact the hotel to let them know of the scam.

Trouble is by then it's too late they have already charged your credit card by the time you get the confirmation.
I wanted to cancel my reservation within an hour of making itand was
To late they wouldn't cancel or modify my reservation DO NOT BOOK WITH THEM

I booked a room for my daughter when her flight got cancelled at 2:00 am! The hotel was SOLD OUT but it still let me book a room. Cancellation policy - well there is none. Took my $299! I wouldn't even give it one star. It deserved to be reported to the better business bureau which is what I will do

Went to make a reservation at Sonesta suites in Andover Massachusetts. Instead of it going to their site it went to reservations.com. reservations.com charged me $836 for the stay and $56 for their fee, two separate charges. Upon arriving at the hotel they gave me a military discount Which made my bill $244 cheaper. reservations.com is refusing to refund me that $224. I will be filing a complaint with the BBB as well as the Massachusetts Attorney General.

Reservations.com charges the entire amount when a reservation is made and WILL NOT refund for cancel

They billed me for the entire stay immediately (plus a $20 service fee), but they DIDNT EVEN MAKE THE RESERVATION! I went to the hotel clerk in person, and he couldn't find it and said the reservation number was bogus. I called the company, to no avail. I emailed a demand letter for repayment in full (explaining that I was getting upper management in the hotel to assist me). They said they are working on it. The people on the phone have zero power (or don't care). I suggested that it might be in their interest to resolve this in a friendly way by just reversing the charge right away. They said I have to wait seven to ten business days. I assured them that I would be escalating things further if they do not resolve this to my satisfaction. Moral of the story: ALWAYS double check the title of the website you are looking at! And monitor your credit card charges frequently so that you can deal with these things when they arise.

The agent quoted us one price and then charged us a higher price. When I phoned to enquire the agent would not listen and persisted in talking "over me." I finally had to ask her to please listen so I could explain my concern. She did listen, but then went back to quoting the price and giving no explanation or attempting to resolve the issue. I see why this company has such horrendous reviews. I will never us this company again and will definitely have a discussion with the hotels that utilize this company's services!