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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.8 stars from 6,001 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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Very good experience all of my questions were answered.The receptionist was very courteous in speaking with me.
Well done, he was patient and helpful. He recommended to me the best arrangement and reviewed the cancellation policy.
Greetings Alecia!
Quality and value are super important to us, so it's great to know we hit the mark for you. We look forward to assisting you with any of your future travels!
Kindly,
Caitlin Thomas
[email protected]
Very friendly and help me to solve a small problem. I totally appreciated the patience and professionalism. Awesome 👌
Greetings Andrea!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. We look forward to assisting you with any of your future bookings!
Kindly,
Caitlin Thomas
[email protected]
Knew her job. Answered all my questions. Good breakfast in the morning. Room was clean. The location was easy to find. Would say again.
Greetings Jeff!
We always strive to provide the best service and are glad to hear our efforts are being noticed. We look forward to assisting you with any of your future travels!
Kindly,
Caitlin Thomas
[email protected]
I called several places for India out lodging in Red River NM particularly Worldmark Resort. Lauren was right on it. She immediately had all the info to needed and at a great rate. I would use her again.
Greetings Ann!
We take pride in our customer service, and it's always rewarding to know we've hit the mark. We look forward to assisting you with your future travels!
Kindly,
Caitlin Thomas
[email protected]
Booked a room for the 29th & 30th of May on line. Checked, we got a reservation number email. Tried to verify the reservation, no record of it. Talked to 3 " agents "on the phone.
Third one said he could book a room but he would charge the full price of the room at this time.
We have been staying there for over 35 years once or two time each year.
Good Day Joe,
I am happy to help you. May I ask to provide the itinerary number and the email associated with the reservation and along with how I can be of assistance to [email protected]. I look forward to assisting you.
Kindly,
Caitlin Thomas
Great customer service by phone with Cesar Hernan. He made sure I knew about the beast rate Hilton had for the dates of my stay in Tifton Georgia.
Greetings Willie!
Quality and value are super important to us, so it's great to know we hit the mark for you. We look forward to assisting you with any of your future travels!
Kindly,
Caitlin Thomas
[email protected]
You talked so fast and I fell for your deception but I'm going to fight this transaction because if you hadn't lied to me, what would I have rebooked and paid the booking fee if I wouldn't have thought the booking was null and void?
Greetings Launa,
I am happy to further assist you. Please provide your Itinerary number and the email associated with the reservation to [email protected]. I look forward to assisting you.
Kindly,
Caitlin Thomas
My granddaughter is unable to check in because she doesn't physically have my card. I explained that to you
Greetings Jacqueline,
I am happy to further assist you. Please provide your Itinerary number and the email associated with the reservation to [email protected]. I look forward to assisting you.
Kindly,
Caitlin Thomas
To the point, had the information. Connected me to the hotel as well. Thanks for the help, really appreciate it
Greetings Carol!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. We look forward to assisting you with any of your future bookings!
Kindly,
Caitlin Thomas
[email protected]
Jeanette was very personable, very professional and explain things even when I had questions she took the time to explain it again to where I understood everything. She was very patient and kind.
Greetings Danna!
Quality and value are super important to us, so it's great to know we hit the mark for you. We look forward to assisting you with any of your future travels!
Kindly,
Caitlin Thomas
[email protected]
The lady was simply amazing and very nice. I highly recommend calling instead of using online. The human aspect is far better
Greetings Melanie!
We always strive to provide the best service and are glad to hear our efforts are being noticed. We look forward to assisting you with any of your future travels!
Kindly,
Caitlin Thomas
[email protected]
I needed to book for the Erik Dalton retreat and Ian was excellent. What a warm and friendly person. I had a few hiccups with my credit card but he was super patient and we got it done. And using all the technology to directly access the phone. It was so convenient. Ian is the best. I'm so bummed he'll be on vacation when I'm there. I really wanted to meet him to say thanks in person.
Greetings Jennifer!
We take pride in our customer service, and it's always rewarding to know Ian was excellent! We look forward to assisting you in your future bookings!
Kindly,
Caitlin Thomas
[email protected]
Shannon was wonderful and very pleasant. I was able to add onto y current reservation very easily. I received all the information I needed and the extras days put on was done in a very timely manner.
Greetings Daniela!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. We look forward to assisting you with any of your future bookings!
Kindly,
Caitlin Thomas
[email protected]
Lindsay was extremely knowledgeable and made the whole experience fast and simple. It was a pleasure speaking to her today.
Greetings Tamara!
We take pride in our customer service, and it's always rewarding to know Lindsay was able to deliver excellent service! We look forward to assisting you with your future bookings!
Kindly,
Caitlin Thomas
Caitlin. [email protected]
Experience was very helpful, pleasant and professional. Nice to talk with a real person who could answer my questions. Thank you Adrian
Greetings Andris,
We always strive to provide the best service and are glad to hear our efforts are being noticed. We look forward to assisting you with any of your future travels!
Kindly,
Caitlin Thomas
[email protected]
Hugo was very helpful in making my reservations for the weekend of October 17-18, 2025.he was very informative, friendly, professional and knowledgeable.
Greetings Jan!
We are happy to hear that Hugo was able to deliver excellent service to you and assist with your booking! We look forward to your stay and assisting you with any of your future travels!
Kindly,
Caitlin Thomas
[email protected]
I needed a hotel room for my 19 yo son driving from Miami to Vermont. He needed a place to stay that was safe and few hotels allow someone that age to check in. Jorge called multiple hotels for me and found one! Could not be more grateful!
Greetings Mary Jane!
We are overjoyed to hear about the wonderful customer service you received from Jorge. We are so grateful for the opportunity to assist you with your booking! We look forward to assisting you with any of your future bookings!
Kindly,
Caitlin Thomas
[email protected]
I spoke with a very pleasant and helpful lady. The process was easy and I quickly had my reservation.
Greetings Sherrie!
We are overjoyed to hear about the wonderful customer service you received. We are so grateful for the opportunity to assist you with your booking
Kindly,
Caitlin Thomas
[email protected]
Mildred was very helpful in getting me the best rate. She reviewed all the services including free breakfast and parking
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings John!
We always strive to provide the best service and are glad to hear our efforts are being noticed. We look forward to assisting you with any of your future travels!
Kindly,
Caitlin Thomas
[email protected]