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Reservations.com

3.8

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reservations.com
Founded in 2014
Orlando, FL, United States
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Reservations.com Reviews Summary

Reservations.com has a rating of 3.8 stars from 6,009 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.

This company responds to reviews on average within 1 day

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Illinois
1 review
0 helpful votes
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Great Assistance
June 9, 2025

I just booked a room at Cloquet Americinn for next week. Tim helped me with the booking. He was considerate, kind and very helpful. He made sure that everything was the way I wanted and answered all my questions. It was so nice to speak to a person instead of an automated booking process. Thanks, Tim!

Date of experience: May 29, 2025
Reservations.com R. Reservations.com Rep
10 months ago

Greetings Deb!

Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us.

Kindly,
Caitlin Thomas
[email protected]

Pennsylvania
1 review
0 helpful votes
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It was relaxing
June 8, 2025

You did a great job and it was really relaxing
For t. T g f t t t t t r r f r r r r f d e3. 2. 2. 4,5? 6? 53. 2. 2. 23. 3,5? 6? 6! 6! 5? 4, 4, 33, 4,, 5,4 Ecco d crt ctvtvtvtr r tv

Date of experience: May 29, 2025
Reservations.com R. Reservations.com Rep
10 months ago

Greetings Giovanna!

Thank you so much for taking the time to give us a 5-star rating! We are happy to hear that your travels were relaxing! We look forward to helping you with your future travels!

Kindly,
Caitlin Thomas
[email protected]

Canada
1 review
0 helpful votes
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Excellent service and help
June 8, 2025

Great experience with Neil. Very helpful and no nonsense. Much appreciated. All of my questions were answered satisfactorily and without hesitation.

Date of experience: May 29, 2025
Reservations.com R. Reservations.com Rep
10 months ago

Greetings Sidney!

Thank you so much for taking the time to give us a 5-star rating! We are happy we were able to assist you with your traveling and look forward to all your future travels!

Kindly,
Caitlin Thomas
[email protected]

Ohio
1 review
0 helpful votes
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Reservations
June 8, 2025

Good had to say slow down a few times when talking but I'm old so no problem very imformative got the job done hope my stay is goid

Date of experience: May 28, 2025
Reservations.com R. Reservations.com Rep
10 months ago

Greetings Tobin,

We always strive to provide the best service and are glad to hear our efforts are being noticed. We look forward to being a party of your future travels!

Kindly,
Caitlin Thomas
[email protected]

Ohio
2 reviews
0 helpful votes
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Reservation
June 7, 2025

Very good experience … answered all my inquiries …very quick expedient Nothing else to say. I'm very happy

Date of experience: May 28, 2025
Reservations.com R. Reservations.com Rep
10 months ago

Greetings Deb!

Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us.

Kindly,
Caitlin Thomas
[email protected]

Texas
1 review
0 helpful votes
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Friendly and helpful! Making a reservation was super easy! Martin was clear, quick and knew all of information I needed to ask.

Date of experience: May 28, 2025
Reservations.com R. Reservations.com Rep
10 months ago

Greetings Glenn,

We always strive to provide the best service and are glad to hear our efforts are being noticed. We are happy to be a part of your travel plans!

Kindly,
Caitlin Thomas
[email protected]

Pennsylvania
1 review
0 helpful votes
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Making reservations
June 7, 2025

It was a very nice experience. She was friendly and professional. She was courteous and very helpful

Date of experience: May 26, 2025
Reservations.com R. Reservations.com Rep
10 months ago

Greetings Deb!

Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us.

Kindly,
Caitlin Thomas
[email protected]

Colorado
1 review
0 helpful votes
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Great customer booking support
June 6, 2025

Booked two rooms in Orlando with booking support named Page. She was friendly, super helpful, efficient and quick. Thank you much!

Date of experience: May 26, 2025
Reservations.com R. Reservations.com Rep
10 months ago

Greetings Leroy!

We always strive to provide the best service and are glad to hear our efforts are being noticed. We look forward to assisting you with your future travels!

Kindly,
Caitlin Thomas
[email protected]

California
1 review
0 helpful votes
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Great service
June 5, 2025

Marc, Clarified questions and answered concerns… and acknowledge that we had called the wrong property, but he booked us in the correct one

Date of experience: May 26, 2025
Reservations.com R. Reservations.com Rep
10 months ago

Greetings Cindy!

We take pride in our customer service, and it's always rewarding to know we've hit the mark. We look forward to assisting you with any of your future travels!

Kindly,
Caitlin Thomas
[email protected]

Colorado
1 review
0 helpful votes
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Springfield res
June 5, 2025

Excellent. Very helpful and knowledgeable. He was able to answer all my questions and complete the booking

Date of experience: May 26, 2025
Reservations.com R. Reservations.com Rep
10 months ago

Greetings Paul!

We always strive to provide the best service and are glad to hear our efforts are being noticed. We look forward to assisting your with your future travels!

Kindly,
Caitlin Thomas
[email protected]

Connecticut
1 review
0 helpful votes
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Except Service
June 5, 2025

A gentleman named Tyler was efficient and pleasant while completing my reservation. His work should be highly appreciated within management

Date of experience: May 26, 2025
Reservations.com R. Reservations.com Rep
10 months ago

Greetings Donald!

We always strive to provide the best service and are glad to hear our efforts are being noticed. We are excited to assist you with any of your future bookings!

Kindly,
Caitlin Thomas
[email protected]

South Carolina
1 review
0 helpful votes
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Litchfield Inn Booking
June 5, 2025

Booking Agent Ryan was very kind and detailed when booking my reservation. She explained all details from checking in to cancellation, making sure all my questions were answered.

Date of experience: May 26, 2025
Reservations.com R. Reservations.com Rep
10 months ago

Greetings Angela!

Thank you for a 5-star review! We appreciate your time sharing your experience and look forward to helping you book your next stay!

Kindly,
Caitlin Thomas
[email protected]

Georgia
1 review
0 helpful votes
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Niagara Falls
June 5, 2025

Easy and efficient. Friendly representative. She helped me find the best room for me. She was very courteous.

Date of experience: May 26, 2025
Reservations.com R. Reservations.com Rep
10 months ago

Greetings Brenda!

Thank you for a wonderful review! We aim to provide the best service for every customer and look forward to helping you with your future stays!

Kindly,
Caitlin Thomas
[email protected]

Massachusetts
1 review
0 helpful votes
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Amazing 5 star service
June 5, 2025

Keep Omar amazing understanding completely professional helpful u r lucky to have a representative as him

Date of experience: May 25, 2025
Reservations.com R. Reservations.com Rep
10 months ago

Greetings Jim!

We always strive to provide the best service and are glad to hear our efforts are being noticed. We are happy we were able to assist you with your travels and look forward to your future travels!

Kindly,
Caitlin Thomas
[email protected]

Kansas
1 review
0 helpful votes
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Hotel Reservation
June 4, 2025

Quick response and easy to make reservation. I am looking forward to enjoying the Continental Hotel.

Date of experience: May 25, 2025
Reservations.com R. Reservations.com Rep
10 months ago

Greetings Julie!

We always strive to provide the best service and are glad to hear our efforts are being noticed. We look forward to your travels!

Kindly,
Caitlin Thomas
[email protected]

New York
1 review
0 helpful votes
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Very kind and efficient
June 4, 2025

Expedia screwed up my reservation but this very kind and efficient young man (Luis Miguel) fixed it for me!

Date of experience: May 25, 2025
Reservations.com R. Reservations.com Rep
10 months ago

Greetings Susan!

We aim to provide the best service for every customer and look forward to helping you with your future stays! Thank you for your feedback and we hope you have a wonderful stay!

Kindly,
Caitlin Thomas
[email protected]

North Carolina
1 review
0 helpful votes
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Assistance
June 4, 2025

Gustavo help me get a room. He was very patient, articulate, helpful………………………….!

Date of experience: May 25, 2025
Reservations.com R. Reservations.com Rep
10 months ago

Greetings Chris!

Thank you for a wonderful review! We appreciate your time sharing your experience and look forward to helping you book your next stay!

Kindly,
Caitlin Thomas
[email protected]

New Mexico
1 review
0 helpful votes
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One night stay.
June 3, 2025

It was a place to lay my head. Thanks. It wasn't the cleanest place but it was affordable. The manager was wonderful. I didn't get WiFi and I didn't watch TV. All I did was sleep. Thanks.

Date of experience: May 23, 2025
Reservations.com R. Reservations.com Rep
10 months ago

Greetings Robert!

Thank you for your valuable feedback! We aim to provide the best service for every customer and look forward to helping you with your future stays!

Kindly,
Caitlin Thomas
[email protected]

New Jersey
1 review
0 helpful votes
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Great help from another state!
June 3, 2025

I needed a room for my nephew in Florida and I'm in NJ. Alejandro was extremely kind and informative. I really appreciate his help since I've never tried to do this before.
Thank you so much for your help Alejandro

Date of experience: May 23, 2025
Reservations.com R. Reservations.com Rep
10 months ago

Greetings Tracy,

We always strive to provide the best service and are glad to hear our efforts are being noticed. We look forward to helping you with your future travels!

Kindly,
Caitlin Thomas
[email protected]

Virginia
1 review
0 helpful votes
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Hood River
June 2, 2025

First hotel choice was fully booked.
Easy switch to alternative.
Pleasant experience.
Further research showed that Hood River Hotel is a great choice.
Look forward to stay and try the Norwegian food.

Date of experience: May 23, 2025
Reservations.com R. Reservations.com Rep
10 months ago

Greetings Jim!

We always strive to provide the best service and are glad to hear our efforts are being noticed. We look forward to assisting your with your future travels!

Kindly,
Caitlin Thomas
[email protected]