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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.8 stars from 6,009 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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It was an excellent booking experience. The person doing the reservation was very thorough and very pleasant. I would definitely rate my experience at 10, as being the best.
Julian was extremely helpful. He went above and beyond to get me the best rate he was very patient informative, and made sure my reservation was 100% correct as I had four different reservations he should be in a higher position
Greetings Carmel!
We are thrilled to know Julian was able to assist you with your booking. We are happy to assist you with all your travel needs and thank you for choosing Reservations.com.
Kindly,
Caitlin Thomas
Great employee, very well spoken and helpful. He was very easy to communicate with, thank you for your help
Greetings Kris!
Thank you for choosing Reservations.com to assist you with your travel plans! We are excited to know our agents were able to assist you with ease! We look forward to all your future travels! Thank you for choosing Reservations.com.
Kindly,
Caitlin Thomas
We had a small issue with postal code but was resolved. She was great. I don't know what else to say. She did a great job.
Greetings Joanne!
We are happy to know our agent was able to help resolve the issue and help you with your travel plans! Thank you for choosing Reservations.com!
Kindly,
Caitlin Thomas
Hugo answered all my questions honestly and thoroughly. When I checked with the hotel they assured me that everything was in order. I asked Hugo to request a room on the lower floor because of my husband's mobility issues and he did. Thanks
Greetings Liberata!
We are thrilled to know Hugo was able to assist you with your booking and the accommodations as well! We strive to provide the best possible service and are happy to know Hugo was able to hit the mark for you! We look forward to all your future bookings and thank you for choosing Reservations.com.
Kindly,
Caitlin Thomas
Omar was very nice, but unfortunately, he gave me an incorrect phone number to the front desk of MGM Grand Hotel. The number he gave me was *******098. That is the number for the Holiday Inn. Please make note of this. Thank you
Greetings Julie,
Thank you for your feedback. We have noted this information for future use, and thank you for notifying us of this information. We are happy to know that Omar was able to assist you regarding your reservation and we look forward to assisting you with all your future travel needs.
Kindly,
Caitlin Thomas
Agent customer service awesome, hotel check in is awful. Charged a $50 incidental fee that was not mentioned, no breakfast even though that was quoted & in the email. Rates are more expensive booking through 3rd party vendor versus booking at the property. This is a bait and switch & blindsides the customer. Totally illegal, lesson learned & I will never use this service again. I will alert everyone I know to avoid this hotel and reservation vendor.
Greetings Cassandra,
I am happy to assist you. May I ask for the itinerary number and email associated with the reservation to [email protected]. I look forward to hearing from you!
Kindly,
Caitlin Thomas
Very nice. Hugo knew the answers to my questions. He was also very friendly & professional. I have nothing more to say, sorry.
Greetings Amelia,
We take pride in our customer service, and it's always rewarding to know we've hit the mark. We are happy to be a part of your travel plans!
Kindly,
Caitlin Thomas
[email protected]
He was pleasant, fast to find a new hotel since the one I wanted was booked. Very knowledgeable and friendly,
Greetings Deb!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us.
Kindly,
Caitlin Thomas
[email protected]
The person I talked to was very knowledgeable and efficient. The whole process went quickly and he was a most pleasant and cordial fellow. All my needs were met exceptionally well.
Greetings Glenn,
We always strive to provide the best service and are glad to hear our efforts are being noticed. We are happy to be a part of your travel plans!
Kindly,
Caitlin Thomas
[email protected]
Very good we were treated well he knew what he was talking about, just haven't got the confirmation numbers
Good Afternoon Wendy,
I would love to help get your confirmation number to you. May I ask for the full name, email, and phone number used to book the reservation. Please feel free to escalation this to [email protected]. I look forward to hearing from you and assisting!
Kindly,
Caitlin Thomas
Anything that I did not like is they do not give a police discount I think that should be maybe they will start doing it. I think they should. These guys lay their lives on the line every day for us.
Greetings Tina,
We’re so happy to hear from you! Thank you for your valuable feedback. We look forward to being a part of your travels in the future!
Kindly,
Caitlin Thomas
[email protected]
Gisell Enedina was very courteous, efficient, and professional. She made the experience pleasant, and everything worked out well.
Greetings Glenn,
We always strive to provide the best service and are glad to hear our efforts are being noticed. We are happy to be a part of your travel plans!
Kindly,
Caitlin Thomas
[email protected]
No complaints, made sure I understood, very patient and knowledgable about the questions were asked. Great experience.
Greetings Marion!
We aim to provide the best service for every customer! We are happy we can be a part of your travels!
Kindly,
Caitlin Thomas
[email protected]
Martin was so kind and patient. He helped me find a last minute room. Highly recommend i hope He is yje one who pi s up the phone when you call
Greetings Deb!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us.
Kindly,
Caitlin Thomas
[email protected]
It was great as your employee directed me to another hotel as the first was completely booked and then he got another hotel which only 2 rooms left and got me a room.
Greetings Gary,
We always strive to provide the best service and are glad to hear our efforts are being noticed.
Kindly,
Caitlin Thomas
[email protected]
I found Jeanne knowledgeable, efficient, & helpful while making my reservation. She was able to answer all my questions
Greetings Glenn,
We always strive to provide the best service and are glad to hear our efforts are being noticed. We are happy to be a part of your travel plans!
Kindly,
Caitlin Thomas
[email protected]
Dylan did a great job getting our reservation quit and efficiently. We certainly will call again for reservations.
Greetings Deb!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us.
Kindly,
Caitlin Thomas
[email protected]
I just made a change of my reservation over the phone with marc and he did a great job! I had to change my reservation to add an extra night on my business trip to Chicago and again marc did a great job
Greetings Paul!
We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing us to be a part of your travels!
Kindly,
Caitlin Thomas
[email protected]
I called so many other hotels asking how much of a hold they will put on my card if i ended up paying the reservation in cash when i got there and they all told me i would have to have the whole amount of the stay on my card instead of doing cash for the stay when i got there and gladly michael was able to answer those questions for me and tell me that i would only be paying a $29.99 deposit to book the room and i can do the rest in cash when i get there. Honestly that made my day right there knowing he was able to help me with my questions. He was kind and generous also he was very helpful if i could give him a raise i would
Greetings LeeAnna!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. We look forward to helping you with your future travels!
Kindly,
Caitlin Thomas
[email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Michael,
We are excited to know you've had a wonderful booking experience! Customer service is our top priority and we are thrilled to know we have hit the mark for you! We look forward to your future travels! Thank you for choosing Reservations.com and we look forward to assisting in all your future travels!
Kindly,
Caitlin Thomas