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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.8 stars from 6,016 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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From beginning to end, Robert was extremely helpful, respectful, positive, and just plain kind. How wonderful to communicate with someone who obviously enjoys what they do and is informative and kind. Drury Inn, he is a keeper!
I called your reservation service and spoke with Jose Martin. I was trying to get a reservation at the Holiday Inn Express in Dahlonega, Ga. After contacting the Holiday Inn Express to confirm my reservation, they never received the reservation. Instead, a reservation was made at the Comfort Inn at Dahlonega, Ga. I have spent HOURS trying to straighten this debacle out. Now I am just trying to get a refund of $403.62 because of this terrific screw-up. I just want my money refunded so that I can put all of this behind me. I will never use your service again.
Greetings Edwin,
I am happy to assist you. Please provide your itinerary number and email associated with the reservation to [email protected]. Thank you and I look forward to assisting you.
Kindly,
Caitlin Thomas
She very readily helped me get a good room for the night when my original choice wasn't available without even a hiccup I'm very pleased with my experience
Greetings Kathleen!
We are very happy to hear that our agents were able to assist you friendly and efficiently! We look forward to all your future travels and stand by ready to assist in all your future travel plans! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
The language and voice was understood and clear. The information and request for repetition was appropriate. I appreciated the patience and attitude.
Greetings Jackie!
Thank you for giving us a great review! We are delighted to know that we were able to assist you with your travel plans! We stand by ready to assist with all your future travels! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
A very positive experience. Paige was on top of it. A 30 second review of the hotel amenities would have been perfect.
Greetings Phil!
We are thrilled to know that Paige was able to assist you with your travel plans! We strive to provide the best service to all our customers and are delighted to know we've hit the mark with you! We look forward to all your future travels and we thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
He was amazing! Very patient and listened to all my conditions and concerns and found me a room last minute.
Greetings Kristen!
Thank you for a wonderful review! We are delighted to know we were able to provide you with the best service when planning your travels! We look forward to all your future travels and thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Elizabeth did a great job making the reservation process enjoyable and easy. You could hear the "smile" in her voice!
Greetings Carrie!
Thank you for taking the time to give Elizabeth a 5-star rating! Reservations.com strives to provide every customer with a wonderful experience when planning their travels, and we are excited to know we were able to give you a wonderful experience!
Kindly,
Caitlin Thomas
This hotel booking agent was kind and helpful and seemed genuinely interested in meeting my needs. Not all do. He did. Wonderful!
Greetings Tom,
We are delighted to hear that our agents at Reservations.com were able to assist you and provide you a wonderful experience! We look forward to all your future travels and stand by ready to assist you!
Kindly,
Caitlin Thomas
When I called, I explained I needed three rooms. I was told that they would all be the same price and I agreed to the price for each room for three nights August 14 August 17. Instead of booking all three rooms at the same price at the same time, Mae proceeded with the scam of doing one room at a time immediately taking her time and raising the price when she finally was about to charge the room I told her that was not the price she said at the beginning of the conversation. She said well that's the price now. She said she would book that room first. I asked her why she would not book all three rooms at the same time since they were the same price and I was paying for all three rooms. She said this is the process which is a scam! She then went onto the second room and took her time going through the process of repeating everything she had said about the first room and then when she got to the Total, it was about $100 more than what she had quoted me for all three rooms. I told her I would not pay that because it's not the price she quoted she said let me check and then dropped it about $50 and then I was OK to proceed even though I was very frustrated with the fact I felt I was being scammed. She went onto the third room and again took her time getting through the process and said the rooms were no longer available so the price went up another hundred dollars. I told her that that's it! Cancel all the rooms I will not be scammed. This is extremely unprofessional And I will never stay at your hotel! She then said the reservation had already gone through and I could not cancel it. I said it only been 10 minutes and she said that is the process and I told her I was going to call my credit card company and I want the rooms canceled and no charge to my credit card. She said OK don't worry, sir. I'll cancel them. You don't have to worry she said then I called my credit card company and a charge for almost $1500 had gone through so she lied and the scam was underway! This is without a doubt the worst experience I've ever had in my 40 years of traveling! I will tell everyone about my experience with the Edgewater hotel!
Greetings Kevin,
I am happy to assist. Please provide your itinerary number along with the email address associated with the reservation to [email protected]. I look forward to hearing from you.
Kindly,
Caitlin Thomas
He never advised me of a cancellation option and wrote it was given. Additionally I told him had a reservation for the 29,30 and first and sync with my new 28th. He said would and it was not done. Terrible way to due business
Good Day Larry,
I am happy to assist you. Please provide your itinerary and the email address associated with the booking to [email protected]. I look forward to assisting you!
Kindly,
Caitlin Thomas
So impressed with the customer service I got. Arturo Nicolas was so efficient in giving me information about the hotel for me to decide. So professional, courteous and patient the whole time. He was so kind to search for other hotels to find me the right one. Thank you so much Arturo!
Greetings Patricia!
We are thrilled to hear Arturo Nicolas provided you with exceptional service! We aim to provide all our customers with the best service possible and are happy to know we've hit the mark with you! We look forward to all your future travels! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Nicholas got the room booked for my husband quickly and efficiently and was pleasant to talk to. We needed a room for my husbands semi-annual trip to the Wills Eye Hospital and this hotel is the most convenient and affordable. Staff are great too!
Greetings Ruthie!
We are happy Nicholas was able to assist you with your booking plans! We stand by ready to assist with all your future travel accommodation needs! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
He answered all my questions and got us a room in a timely matter. Would recommend him if I needed a room again. Great job.
Greetings David!
We are excited to know Julio was able to assist you with your travel accommodations! We aim to provide the best possible service to all our customers! We look forward to all your future travels!
Kindly,
Caitlin Thomas
I called to make a reservation and spoke to Eugene Christian. I have to say I have never gotten such great customer service. He is so knowledgeable, kind, patient. Answered all my questions about the hotel and location. Definitely will recommend my family and friends! Thank you so much Eugene I really appreciate your help. Susie
Greetings Susie!
We are excited to know that Eugene was able to provide you with exceptional customer service and was able to assist you with your travel plans! We look forward to all your future travels and stand by ready to assist in the future! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Cesar was great! Very knowledgeable and pleasant. I had many questions and he was very patient. I was able to make a reservation quickly and had confidence in his recommendation.
Greetings Kathleen!
We are thrilled to hear Cesar was able to assist you with your hotel accommodations! We strive to provide the best service to all our customers and are happy to know we were able to exceed your expectations! We look forward to all your travels!
Kindly,
Caitlin Thomas
Very accommodating and very professional in the information that was given to me. Very Profesdional and good attitude and very knowledgeable
Greetings Deborah!
We are excited to know we were able to deliver a positive experience when booking with Reservations.com! We look forward to all your future travels and stand by ready to assist in your next adventure!
Kindly,
Caitlin Thomas
Very professional. Pleasant voice. Answered all my questions. Sent e- mails prompt. She was excellent
Greetings Henry!
We are delighted to know that we were able to provide you with a wonderful experience when using our services! We look forward to all your future bookings! Thank you for booking your reservation with Reservations.com!
Kindly,
Caitlin Thomas
Great! Professional; kind. Reservations was made very efficiently; pleasant voice respectful attitude business like manner. Exhibited professionalism
Greetings Sarah!
Thank you for a wonderful review! We look forward to all your future travels and stand by ready to assist with all your future bookings! Thank you for booking with Reservations.com.
Kindly,
Caitlin Thomas
Friendly and very helpful. Professional and responsive. Totally met my requirements and very respectful of my time..
Greetings Max!
Thank you for taking the time to give us a 5-star review! We are thrilled to know that we were able to provide you with the best service possible! We look forward all your future travels! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Excellent experience, I was treated by a professionally courteous and friendly person who explained all information very clearly. Highly recommended!
Greetings David!
We are thrilled to know that you had a wonderful booking experience with Reservations.com! We strive to give all our customer's the best possible service and we are happy to know we were able to assist you! We look forward to all your future travels and thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Donna!
We are excited to hear that Robert was able to assist you with your travel plans! We strive to provide the best positive service and are happy to know we've hit the mark with you! Thank you for booking with Reservations.com
Kindly,
Caitlin Thomas