Reservations.comReviews 6,019

I was trying to book a hotel in Miami with a parking package and somehow got redirected to this website. After the reservation was completed, I waited 2 days for a confirmation that never came. I called this outfit and was told they were having computer problems? I decided to call the hotel and they had the reservation but it
Was nothing like I had asked for, i. E. nothing having to do with a cruise package so
I called Reservations.com and cancelled. Luckily they got the part about getting a
Cancellable reservation right. A week or so later I got my credit card bill with a charge
From them for a $14.99 booking fee. DO NOT DEAL WITH THIS BUNCH OF CON MEN.

Be aware of wolf in sheeps clothing! This company is part of travelocity and I am still perplexed as to how my hotel booking happened through them. When I found the charge on my card I called the company and asked "why did you charge me for this?" They said we have a no cancellation policy. I confirmed that from the time the reservation was booked till the time it was cancelled it was a total of... 14 minutes! Plus to rub it in they charge a booking fee of $14.99. I have never heard of that nor would I agree to it.

Needless to say the customer service rep would not refund me my money and eventually hung up on me. I called the hotel and got the charges reversed but during the call I found out that it was a travelocity company. So just be aware these companies are operating in a number of different domains but they do not disclose who they really are.

I WOULD NOT RECOMMEND!

As with most of the other reviewers, I thought I was booking through the hotel directly. I spoke to someone from India and we couldn't understand each other. It took 1-1/2 hours to make the reservation. He told me there was a $100.00 refundable deposit which I thought was strange. And that I could cancel free of charge. And, like others, I didn't get a confirmation e-mail as promised. I wanted out at this point, so after another hour and getting transferred to a supervisor, I got the cancellation. Nobody told me there was a $14.99 booking fee! I found that when I checked my credit card. They did cancel the reservation finally, but I'm stuck for a $14.99 fee for a reservation I had less than an hour (and tried to cancel sooner, but kept getting hung up on). I guess the $14.99 was what is cost me to BE MORE CAREFUL in the future and NEVER to use this company or any like them ever. I will only go through the hotel themselves in the future. The prices are almost the same, sometimes cheaper with an AAA or AARP discount. I am pissed!

Like everyone else I thought I was booking reservation with the actual hotel. Tried to cancel and re-book once I realized my mistake as hotel site rate was less. Noticed the $14.99 nonrefundable charge in the fine print once the confirmation popped up that my reservation was complete and that they had charged my card in full for the entire stay. Deceptive to say the least. Tried to call immediately to get it refunded but they said it was a 'site management' fee. Total scam.

I realized today that a reservation I was sure to have made through Booking.com ended up with this horrible thieving site. They never sent me a confirmation email and now I understand why - they did not want me to know right away that I had ended up with them. How? I have no clue, but I WENT TO BOOKING.COM. Not only did they charge me $35 more per night than the hotel's advertise rate, they also charged me a $14.99 reservation fee and to top it all off, when I called today, exactly one week after the reservation was made and one week before I'm due to arrive at the hotel, they told me that my reservation was non-refundable. Just plain wrong! They are horrible people. Their agents don't give a darn about anything except making their illegal money. Someone should shut them down, since I have found nothing but horrible things about them online. Never knew they existed and I'll make it my life's mission from this point forward to spread the word about how horrible and how dishonest their practices are. I do hope the money they stole from me serves them well, since it is going to be the only $186.65 that they get from me.

I booked a 1 bedroom through this company, which at the time I thought was the Westin Hotel sight, looks the same and I have book for some years. After booking I received email from Resevation.com instead of the Westin and the price was higher then I had agreed plus they had an addtional $14.95 charge and it was in USA dollars!
I was booking in Canada & travelling in Canada & was charged in US dollars, I never received an email confirming my reservation, so called the hotel directly to make sure it was booked, and at least it was. I called reservations.com directly 3 days prior to my vacation.
So make sure to check the link as this company uses the actual hotel that face page.
I have filed a fradulent claim with my credit card company (RBC).

I thought I was calling Best Western but somehow got this company without knowing it wasn't Best Western themselves. I was over charged for the room and I checked out early and now I have to wait til "someone" can approve my early checkout? Then I was charged some fee of $14.99 for what? I have no idea. My hotel I stayed in has a max rate of $85/ night and Reservations.com customer service told me they have the lowest discounted rates but charged me $105/night. It's a shame!

Don't use this site. You think you are on the hotel site And somehow you get on here. You fill out 1 minimal page and think you get to review breakdown of charges but when you hit confirm it is all over. The charge is not for what it should have been and then they charge an additional 14.99 fee as "electronics". I will be reporting them to the bbb and credit card company. The hotel I booked does not even see the reservation. Scam. Stay away

Represented itself as the Toronto hotel, presentation was close but did not readily say it was a third party booking. Offered good rate BUT DID NOT advertise it in USD on the front page, was not until the email came in I saw the USD on the price which when converted was CAD$25 more than the Hotel price.
FRAUD Ripp-off artists. No answer at the 800 or 866 numbers. Only recouse is to file with the credit card to have the charges cancelled, shall see how that goes.
DON'T USE RESERVATIONS.COM its a Ripp-off

Incredibly misleading.
The website suggested that by calling the rates would be better.
The operator did give me a better rate and insisted that the rate 'included tax' unfortunately when I looked at my bank statement this was incorrect. I was also never made aware that a $15 fee would also be charged for using the service. It now turns out that this 'better' rate was in fact worse!
I have now called and emailed numerous times to try and resolve this matter (I expect a refund of the difference between rates and the booking fee) however nobody has returned my correspondence.
Do NOT use reservations.com

I thought I made a reservation with the hotel and during check-in is when my party discovered that it was booked through the third party agency. They misspelled my name on the itinerary, didn't mention a $14.99 processing fee. The reservation agent also lied about the resort fee and taxes being included in my non refundable reservation payment. I was also provided false information in what was supposed to be a complimentary shuttle service from and to the airport. We wound up paying and additional $60.00 to cover our stay and transportation. After having had called three time's I was finally connected with customer service so now I wait on my request for a refund to cover the unexpected expenses.

I made a reservation and they gave me a bogus confirmation code. When I called the hotel directly to confirm my reservation, they showed no reservation. I was on the phone for 5 hours trying to secure a reservation because at that point the hotel was sold out. It is two weeks later and I am on the phone still trying to get a refund from reservations.com as I had to book a room directly from the hotel. This has been a nightmare!