Reservations.comReviews 6,029

This company is a fraud. DO NOT BOOK with this site for anything. There is no customer service and they keep you on hold for ever. DO NOT WASTE YOUR TIME if you booked with them. Call the hotel directly and usually they will understand. In the meantime, CANCEL ALL THE CHARGES WITH YOUR CREDIT CARD. My visa card told me this happens all the time and the credit company is usually successful at getting all the money back including the "booking fee" which they do not tell you about.
They should be out of business. I also registered a complaint on the fraud.gov website.

I made the mistake of booking with this company and called to cancel my reservation which they confirmed it was cancelled and that I would receive my refund as the cancellation was done on time. Well 20 days later and after many many calls and false promises which did not go anywhere, I never received the promised refund. The last call alone last was over 2 hours with them on the phone and on hold! At the end I think they just put you on hold and make up the excuses and they truly are not doing anything to resolve the issue for you. They gave me a supposed confirmation number that was useless. I had to dispute the original charge with my credit card.
DO NOT BOOK WITH THIS Reservations.com

I did not even finish putting in my information and was looking to use my discount code I had from the venue when it charged my card without me ever saying to. Then after waiting 30 minutes for them to answer the phone at customer service I received only prewritten responses from the individual who could not communicate. No matter what I said he read from the same script, same words over and over and refused to help stating it was non cancellable. I tried to state that I never authorized the charge to begin with but he would just repeat over and over that it was non cancellable. Complete crooks and by the way I was trying to go to Double Tree Hilton's website but was secretly redirected to their website without my knowledge. Just a complete scam!

I too booked through what I thought was the hotel site only to be scammed by this company. They took the money out of my account immediately which I know hotels do not do and when I called the hotel chain to check on my reservation, they said I did not have one. I had to call my MasterCard and get a new card as they were already trying to add on another charge. Unfortunately I have to go through the dispute process which could take months to receive a refund of over $300. BEWARE OF THIS COMPANY!

I thought I was booking a room with the hotel and it ended up being through Reservations.com. I was charged more then I agreed to so I called to check my reservation and they put me down for the wrong room. I had to cancel. So I called to make another reservation, they told me they were the hotel and got me down for a 2 room suite with 2 king beds. I called the front desk in the morning to add a crib and the hotel told me that my reservation was again wrong. They told me I had again made it through Reservations.com. So twice they lied about being the hotel and twice placed me in a room that was not what I agreed upon. Finally I made sure I was speaking to the hotel front desk, but my room was now no longer available. Don't ever use Reservations.com, apolutly horrible customer service and wasted 2 days trying to just reserve a room. Still waiting for my 2 refunds

Can't believe these guys are still in business. Charge you in US funds without telling you, Charge you a service fee that they fail to mention. Then when you find out how much they have screwed you for, no cancellations, no refunds, no customer service, NO MORALS... Thieving bastards.

What a joke! I thought u were suppose to save money by using their website. The room was 100 and they charged me an extra 30 bucks for taxes and their fee. Only after i made thr reservation did i only find out it would have only cost me 107 to go threw the hotel itself. So i waisted damn near 25 bucks for going threw this stupid money stealing website! Never again and i will tell every1 i know to tell their freinds also about their scam!

I made a mistake and booked through them and had nothing but trouble. They took the money and never booked the room with the hotel. When trying to confirm with hotel they had no reservation for us. After much time and effort spent trying to resolve this issue I had to call reservation. Com and cancel through them. Will take 10 days to get my money back and they still keep a fee. Then had to go back to hotel an rebook through them to get a room. Such a rip off. Beware of their site and avoid at all cost.

Thought I was booking with the hotel, one I have used before for business. Looks exactly like the real website - so check carefully. I made the reservation, received a confirmation email, but when I saw the charges included a $14.99 fee and said non-refundable (which I know is not true, I've booked this hotel before) I started to question the reservation. The confirmation email was very short and did not look like emails I have received before when I have made bookings and immediately set off a warning flag for me. I tried to access the link from the email for cancelations and it never loaded. Called the company number, they give you the runaround if you get a person, and the pre-recorded message tries to convince you that your reservation is non-refundable and to give up. I contacted my bank to dispute the charges and block the company from any other activity on my account, since they now have my cc number darn it. I try to be very careful about online scams and watch the web addresses of sites I access but this one caught me. A reminder to be extra careful - online scammers are very good at setting their nets!

Call the number on the hotel website and was lead to reservation.com. Was on the phone with a pleasant representative but when my spouse went to check in, there was no such reservation and he ended up having to go down the road to a quality inn. With my spouse being in autotransport and on the road for days, you can only hope they have a nice bed to sleep in before hitting the road again. This is truly unacceptable, a system glitch that made my spouse looking for a room at 4 in the a.m.

Here's the point form version
- called the number online as offered 50% off
- once called, no such discount existed
- quoted in Canadian dollars and booked hotel
- charged in US dollars
- called to et a refund for the difference and was told to call my bank for a refund
- spoke to the supervisor Jade who was rude and eventually advised would listen to the call but also offered a full cancellation and refund
- I needed the room so waited for the call back
- no call back for 5 days
- I called and spoke with another supervisor asking for the cancellation and refund at this point and was told no such notes existed on file and they would not do that as they needed to check with the hotel first and listen to the call
- no call again although promised a call in 24 hours
- called and spoke with the manager Larry who would not make the exception
- manager promised a call back in 15 minutes from the escalation team
- Im still waiting for this call
- regardless if they call back or not, I would never use this site again - everyone refuses to use common sense or customer service

Avoid yourself aggravation and book somewhere else.

Absolutely brutal customer service. Avoid this booking service. They have their phone number attached to hotel websites so you think you're calling the hotel, then they push you in to a booking while explaining 100% refundable, but they will keep your $15 booking fee even thought they don't explain this on the booking call. Afterwards they'll say it was all on your email confirming the booking - so they inform you AFTER they charge you and will not return the fee no matter who you talk to...
For info, for anyone caught the same way, one quick call to your credit card bank and they should block/refund the charge, worked for me.

PLEASE BE CAREFUL WITH ANY SITE THAT HAS. reservations.com at the end of the internet address. This company is misrepresented all over the internet. The website I used was deltacalgaryhotel.reservations.com. I assumed it was reservations at the Delta. I just recently booked with them thinking I had contacted the hotel directly. Asked several times if that was the case "Am I speaking directly with the hotel in Calgary" and they misrepresented themselves as the Marriott Delta. I am a Canadian travelling in Canada and charged me in US $. They told me I could cancel and be refunded only to find out in the email confirmation I would have had to cancel before making the reservation! I called at June 15 at 2:40 pm for a reservation checking in on June 17. The email confirmation indicated I would have had to cancel before noon on June 15. So ridiculous it is laughable and when I contacted customer service they just kept repeating their script without hearing how ridiculous it was! Spoke to a manager and they said they could review the tape of my conversation but would take at a minimum 72 hrs. I would be charged anyway if I used the reservation. There is no recourse. Even their website doesn't have a place to review. Clear indication of the type of company they really are.

BEWARE!