Reservations.comReviews 6,044

Would never book with them ever again. I give them absolutely no stars but his review made me give them at least one star.
I was given false information on the phone just to make a booking. When I realized I have been lied to I spent hours on the phone trying to cancel my reservation.
The confirmation number they had given me wasn't accurate, no one could find my reservation to cancel it and I was charged to cancel my reservation that I was told was free to cancel.
I was on hold forever, I had to call numerous times, I was promised a call back by a manager new managers ever called me back.

Booked reservation in what looked like the Hotels website inly to find iut it was reservations.com. They billed my credit card the full amount instead of a deposit so I called and cancelled the transaction, which was credited vavk to my card and now today there is a $14.92 debit from my account under hotels.com... I called them and they said they are a sister co. Of reservations.com and proceeded to transfer me back and forth theu there menu with no luck in talking to an American to resolve this issue...
DO NOT BOOK THROUGH RESEVATIONS.COM

The overall rating would actually be -5.

I went on-line to make a reservation for a Super 8 Motel in Pendleton, OR. When I had completed all the information, I got an error message that said there was an error and to try to make the reservation later. Instead of trying later, my husband and I stayed at a different motel in Pendleton, OR.

I got a phone call from my credit union a couple of days later asking me if I had made a transaction with Hotel*Reservation.com. I told them I had tried but was given an error message to try later.

I called Reservations.com and was told they had my reservation with the confirmation number (I did not receive a confirmation e-mail) and that the money was not refundable.

Had I tried again later to make the reservation, I suspect I would have received the same error message and been charged again.

DO NOT DO BUSINESS WITH THIS WEB SITE. IT IS A RIP OFF.

When I noted the reservation invoice for a Canadian hotel was in U.S. dollars, and excessive, I immediately called reservations.com, and was advised that the order would be cancelled and that there would be no charge on my credit card. I now find they put through a service fee. Not worth the hassle to fight it - but will never use their service again, and will tell others - "USE SITES LIKE THIS TO GET INFORMATION ON HOTEL OPTIONS IN A CITY - BUT NOT TO MAKE RESERVATION. PHONE THE HOTEL TOLL FREE FOR RESERVATION OR USE THEIR SITE". That way reservations.com gets exactly what their service is worth - zero.

I made a reservation at reservations.com. We wanted two rooms for 6 people. One room went through, the other room did not go through. Credit card company thought it was a fraud so would not accept the charge. Tried cancelling out of the reservation for one room. Was transferred to another person. Was told the confirmation number was the same for both the reservation and cancellation. When looking at their website, it appears that I never made a reservation. A charge is still pending on credit card website. Called reservations.com and was informed that we would have to file a claim with our credit card company. Do not do business with this company. They also charge a $14.99 service fee which is not refundable. Do not tell you upfront about the fee.

Last week I booked a room by calling reservations. Com from a rest stop in Idaho. I thought I was calling the hotel directly, turned out not to be the case. The agent confirmed all the details over the phone correctly. After being in the car for 11 hours, we get to the hotel and there was no reservation. They had booked the hotel in another city, hundreds of miles from my location! After considerable effort, the reservation was canceled and I was refunded the amount of the room. I am still trying to get the $14.99 "service fee" refunded. I should not have to pay for a service that I was not provided! It is unfortunate that there are so many reviews like this.

Just want to post a heads up about Reservations.com and advice on pursuing them for a refund.

This company tacks on extra fees that are not reflected in the price you agree to when you book a hotel stay ($50 for 2 night stay for me), then lies to you about the hotel refund policy (told me that hotel wouldn't cancel reservation, though direct call to the hotel verified that cancellation for full refund was fine) and then tacks on a nonrefundable $15 fee. One customer service rep at reservations.com actually admitted to me that the website got a full refund from the hotel already, but was still trying to avoid passing the refund to me.

They will not want to give you any refunds, but if you stay on the phone with them long enough and call them back when they hang up on you, eventually you can get all of your money back, including the $15.

It took me about 2 hours total phone time. I don't know whether it helped that I had already opened a dispute with my credit card. I also threatened to sue reservations.com, and pointed out the difficulty they would have defending the suit in my state (you sue them where you are, not where they are).

I would not admit anything over the phone -- they were obviously trying to trap me into agreeing to their fees on their recorded phone call.

I was on hold for at least 20 minutes a couple of times but wouldn't go away.

Eventually they agreed to refund everything, including the $15 extra charge.

My wife thought she was booking a room directly with the hotel we were to stay at but instead it was reservations.com they charged our card for $900 and sent us an email with the conformation number 3weeks later after driving 9 hours from home we get to the hotel only to find out that we had no reservation and there were no rooms available. When we contacted reservations.com we were told that they would contact the hotel and email us back in 5 to 7 business days. So we had to go to another hotel witch cost us $500 more than the original booking. Save yourself the aggravation DO NOT USE THIS SITE

LIARS! I recently made a reservation at a favorite hotel through reservations.com. I did not realize that I was talking to a middleman as the reservationist portrayed himself as being a hotel representative. I even questioned why he had no history of my previous stay and he gave me an evasive answer. After I (unfortunately) gave him my payment info, I felt a bit uneasy. I looked up the direct number for the hotel, called them and learned that they did not have my reservation so I made another with them. I immediately called reservations.com back, and was told that they would refund the charges. They have not refunded my payment and claim that I need a "waiver" from the hotel. STAY AWAY--THEY GOT ANOTHER VICTIM THE SAME WAY THE SAME WEEK

I thought I was booking through Days Inn as the website looked legit. They immediately charged my card with the amount and another charge for 14.95. I called the number on the charge and they have me the run around and said it was a sister company and I would have to call them. I went back to the original website and called that number and was able to cancel the reservation but was told that the 14.95 was a "service fee" that was not refundable.

Read everybody's bad review and that's mine. Thought i was booking straight thru daysinn didn't realize it was 3rd party. They doubled one of my rooms instead off $133 it was $192. Plus $14 for something. Got there one of my rooms hadn't been paid for so had to pay daysinn for the room again which daysinn reimbursed me after me and the people at daysinn were on the phone for 3 hours trying to get this straightened out. The owner was nice enough to come from home to try And fix this. And reservations were connected with expedia, but they wouldn't help resolve this either. They lied about the price of the room. Maybe i cant get my money back. But i hope this helps someone else. But probably not. Because they somehow have their number fixed where you think you are calling straight to daysinn. Wish someone can stop this