Reservations.comReviews 6,045

I wish I would have seen these reviews before I booked. I booked with them- the hotel linked over to them. The price dropped by $150 within 30 minutes of booking. I called to see I could get the price difference and they refused. The customer service person was SO rude and insincere. They don't care about their customers and they don't care about retaining them. Very disappointed. In today's day and age, this type of customer service is unacceptable.

Booked one room and they charged me for two. I called to find out to get the other charge off of my account and they had charged me two fees of 14.99 which they said was. No refundable. Needles to say after 9 phone calls oneotel charge was credited back but not the 14.99 fee. After 8 more phone calls and speaking to a supervisor it was finally credited back to my account. TO Save your self a lot of time and headaches, DO NOT USE THIS SITE

Thought I was booking through the hotel. No confirmation received. Realized I had made a mistake on the booking and needed to change. After checking with the hotel, they confirmed a reservation through Expedia, however Expedia did not have the reservation and finally figured out Reservation.com had done the transaction. Worked with their rep to change the reservation but did not receive a confirmation again. At hotel, found that the reservation had not been changed. Next call was to try and sort out. Reservations offered a full refund in US$ but email that followed was for Can$. Next phone call resulted in additional refund to get to US$ and a request to refund the additional service fee that shows up of$15. Final deceit is a refund at an exchange rate of 1.2107 against a charge rate of 1.2884 for a change process that was initiated within 15 minutes of making the payment.

From the deceitful webpage that at first glance appears to be the Hotel website, through the attempts to correct the reservation and finally the cancellation of the reservation and my paying the hotel directly, as their solution to my problem and then the various attempts to short pay on a 'full refund' leave me believing that this is the normal operating style for this company.

I recently booked a hotel room in the U.S. whilst I was in Carlifornia by calling a toll free number which I mistakenly assumed it was the number of the hotel. However it was in fact an on-line hotel reservation site called "reservations.com" (which is a site owned by Expedia, it's known that Expedia owns multiple sites in different brands such as Trivago, hotel.com and so on...). The agent told me the hotel I wanted to book was sold out and lured me by giving misleading/false information of another hotel (I found out after that it was in fact a poorly run motel in a nearby place) believing that it was the same hotel group... So I gave my credit card and CCV code and the transaction went through. In the same call I realised then the hotel the agent suggested me to book was in fact not the same class of hotel and so on, I demanded cancellation. Then I was then transferred to a call center in the Philippines to speak to the customer service for cancellation. At the end the cancellation required one night payment as they claimed the cancellation policy is 72 hours... So I got gipped. Despite various complaint and citing the agent give false and misleading information to lure me into the booking. They pretty much ignored my claim after a few exchange of emails/calls. So the lesson learned is do not trust any sites linked to Expedia. I had same experience before with Expedia and Hotel.com without knowing Expedia controls all these. FYI.

All these reviews site the $15 fee, but they don't realize they got scammed on the tax as well, not to mention hotel price. Hotel tax in Los Angeles is around 14%-15% these people charged 26% for "tax" along with the $15 fee. It also said hotel charges 1 day fee for cancelation, false. Since my elderly mom booked this with the impression she was speaking to the actual hotel, for guests staying near us we walked over there to verify. So far no reservation under our name, in fact the room we booked is not available during those dates and our card had reservations.com and expedia.com charges. I must admit it's a pretty brilliant scam. Charge fee, charge $200 for a $150 room, downgrade the actual room so probably less than $150, double the tax and buy the tickets off Expedia using your card. It's not just a second party, it's a third party buying from a second party that may or may not be honored from the first party. What a fraud!

Totally thought I was booking through the hotel. They don't show you a total until after you book and SURPRISE! An extra $15 NONREFUNDABLE fee was charged with whatever extra stuff. Horrible customer service - they don't care how misleading their site is. Total lack of transparency in pricing and fees. Do NOT book trough this site. Lesson learned: be EXTRA sure you're booking through the actual hotel site, not with these jerks! We will never book through them again - don't cause yourself to go through the crap we just did.

I thought I was booking through the hotel. Everything looked like it was directly through Microtel. And I chose to pay at the hotel but... apparently they "slammed" me like the old long distance phone providers use to do. They had already charged me when I arrived at my hotel and then I discovered a $15 service fee on my credit card, separate from my hotel cost (which also had much higher taxes ect. Than what the hotel charged). My $80 room cost over $110! PLEASE DO NOT USE AND BE EXTREMELY CAREFUL. Best advice... call your chosen hotel directly, on their local number. This one is also associated with Hotels.com. Complete Scam!

I called the hotel to ask questions about booking a reservation and then proceeded to book with what I thought was the hotel. When I receive my confirmation email I realized I was charged a 14.99 service fee. When I called the number on the email I realized I booked with reservations.com. Nowhere on the hotel's website was I told I was working with reservations.com nor when the person answered the phone did they identified themselves as being with reservations.com. I immediately called to cancel my reservation which the service fee is nonrefundable since they provided me with a service. I have emailed back-and-forth and have tried to question the customer service representative's and gotten nowhere, when I have asked to speak to manager they say there's not one available and then hang up on me. Avoid reservations.com at all cost, the service they provide you can do for free anywhere else!

Their website and search results look and feel like the "real" hotel website your trying to book. They take your booking and do 2 things... 1) charge your card for full stay and 2) charge a NON REFUNDABLE $14.99. BUT THEY ARE NOT THE REAL HOTEL.

You figure this out and cancel the reservation as the REAL hotel does not charge your card until you arrive. Takes them 2 weeks to credit your credit card (1 minute to charge but 2 weeks to return?).

Anyway my stupidity cost me $14.99.

They represented themselves as part of the hotel. I mentioned a deal I found online that they said was no longer available. My brother sent me his confirmation that included the deal. They then said there were no charges for parking (in San Francisco?! Since when). This made it look like they were matching deal but had I gone with them the hotel charges $60 for parking like all do! Some even more. I noticed my brothers confirmation explicitly mentioned 50% off parking so I told him to forget it. Then they charged me $15 cancellation fee! I never even got off the initial phone call or authorized the reservation! Cancellation fee for what?!

I booked with reservation.com a very specific hotel with pool, non-smoking, and a specific location. They charged me and when I went to the hotel, I was told I had no reservation. I was then told my hotel was on the opposite end of the city. I had no choice and went to a run-down, seedy hotel. My family was put in a smoking section with no pool.

On my reservation it clearly states the correct address and then further down on the same reservation it states a completely different address. This is bait and switch and quite simply fraud.

I called customer service to resolve a duplicate charge Reservations.com made to my credit card account in the amount of $2552. 00. Res.com acknowledged their mistake but would not reverse the charge until they obtained a cancellation waiver from the hotel. In other words, they will keep my $2552. 00 until THEIR cancellation fee is waived - to protect themselves. They said they couldn't get through to the hotel so my only option was to "call back in an hour". Funny, I had no problem calling the hotel, twice, while on hold with Reservations.com. My request to speak to a supervisor was declined. After more than an hour and two calls to Reservations.com I had to give up. They only repeated, "I'm sorry, you will call back in an hour." They actually suggested at one point that maybe I would like to arrange a conference call with the hotel. Really? Reservations.com made a mistake, acknowledged it but refused to return $2552. 00. It's my responsibility? If anyone is reading this out there - DO NOT USE RESERVATIONS.COM. It felt like a scam. One of the first ways they wanted to confirm my reservations details was by giving them my credit card number. My antenna went up right away. This happened last night. Today, I remain without resolution. Terrible, terrible terrible.