Reservations.comReviews 6,064

I was looking on the internet for lodging in Victoria, BC. I came across reservations.com which listed various properties in this area. I found one that was $81.00 per night so I decided to book two nights. I thought it was rather strange that I did not receive a total for charges to my credit card, nor did I receive a conformation of this booking. I went to my credit card account to see if there had been any activity and there was a charge for $14.99. The next day I checked my credit card account and there was a charge of $196.50 now on my card. I decided to look at some reviews of reservations.com and they were not good. I called my credit card dispute center to file a dispute claim about these charges and two months later I am still trying to get these charges removed, as I did not use this booking.

While on the road in the middle of no where, using my phone to search for a hotel, I accidentally used reservations.com, thinking that I was on line with the actual hotel. After putting in all my info, I clicked next thinking it would show me a summary page with the itemized charges. I. e. Hotel room, taxes, etc. and the grand total. Nope! My room went from $115 to $152!
I called reservations com immediately and asked why the huge difference. First, the guy with a heavy accent said it was the taxes. $37 in taxes? No, he admitted: $22 taxes and $14.95 in service fee. WTH! I told him to cancel, and he said no because it was stated in the fine print. It is not on the same page, you have to click it to see it. He laughed at me and said there was nothing he could do.
I tried to dispute it with my CC company. I got the $14.95 back, but the rest I had to pay even though we didn't go to that hotel, because you know, hotel is always right blah blah blah.
Bottom line: DON'T use reservations.com and book directly or with an honest, reputable third party.

I booked Feriani (Amsterdam) through booking.com. After contacting the property directly inquiring about the no Pre-payment policy and free cancelation up to a certain date, they replied many times that I will still have to pay wether or not I will cancel before free cancelation date (my credit card was already with them to secure my booking). I have emails to prove their threats. I emailed booking.com and they told me to deal with this property directly. NEVER AGAIN

I'm a front desk agent for Hilton. I just had a guest try to check in, but I couldn't find his reservation anywhere. Come to find out, he booked through reservations.com. There was nothing I could do- he had to call their customer service hotline. He came back to the desk an hour later and said the reason I couldn't find his reservation is because they got his name wrong. Not like a minor spelling error, but like a totally different name. Luckily I was able to find it and get him checked in. That ended well- there have been so many times where 3rd parties from all over the internet have overbooked us. Often times a guest will come in with a confirmation page but we don't have it in our system, and sometimes we can't get them a room because we're sold out. Don't let this happen to you. Call the hotel directly, ask for an in-house reservation or use their OFFICIAL website. Consider signing up for loyalty programs (like Marriott rewards or Hilton HHonors). Even if you are paying a few dollars more (the real hotel rates are not usually drastically different), the peace of mind of knowing you actually have a reservation and that you can make changes to it- is worth it.

DO NOT DO NOT DO NOT DO NOT book with reservations.com. The trick is, they will steal the logo of the hotel you're trying to book, and you'll THINK you're on the hotel's own site. When you realize your mistake, it's too late -- you've been charged $14.99 for the transaction. I only figured it out when I printed out my reservation and it looked wrong. I got onto the REAL hotel website and found it was much cheaper as well. THEN I realized I had been charged $14.99 by reservations.com. This apparently happened to my husband as well for a business trip. He, too, thought he was on the hotel website, only to discover the logo had been hijacked, and he had been scammed out of $14.99. THIS WEBSITE OUGHT TO BE ILLEGAL AND PROBABLY IS! PLEASE LOOK CAREFULLY AND DON'T BOOK HERE! COMPLAIN TO THE AUTHORITIES!

I had to cancel my last night's stay (of four nights) which I had reserved through this worthless outfit. First, I had no idea I'd be charged $14.99 charge for using their service until it showed up on my credit card bill. More importantly, the motel advised me that they couldn't give me a refund for my cancellation because I had booked it through reservations.com and gave me a phone number to call. I tried to get through to that number for two days, only to be constantly told they couldn't take my call due to "technical difficulties." Turning to their website, I tried to send them an EMail explaining the situtation, but the message page won't work. I also can't find a working phone number anywhere on that website. Somebody needs to shut these thieves down and put some people in jail.

I initially thought I was booking with their corporate office because reservations.com number pops up before my hotels number. Come to find out that their price is $40 more than the hotels price. Which includes a service fee of $14.99 which is absolutely ridiculous. Seeing as the customer service was a total scam. I was on hold for so long. When you call and "press 3 to cancel" it literally hangs up on you. I ended up canceling with them and then never got a confirmation email. Had to call back and wait on hold forever again. Only to find out my refund was $14.99 shorter than I paid. OH I FORGOT TO MENTION THEY CHARGED MY CARD AS SOON AS I BOOKED. I have never ever heard of this! The man also told me he needed a card number to ONLY reserve the room. LIE. My card was charged. So I will not be receiving the $14.99 as it was a service fee. DO NOT USE THIS SITE!

In July 2017 I booked room in Bermuda through Expedia, or so I thought. I apparently was directed to reservation.com. Looked the same. I did not get a confirmation email and could find no other info so the next day I booked it again. I immediately got a email confirmation. However now I had two exact reservation but did not know it until our credit card bill arrived showing two charges for the same amount. It took several painful phone calls with their staff in the Philippines to obtain one cancelation. (Btw, 10-15 business days for them to process to your bank.) It was finally accomplished. We were left with one reservation for a room in Bermuda. Now, today we received a cancellation notice for the remaining reservation. (Shaking my head in confusion). First call to reservations.com ended in an automated dead end. Called again making a sales selection. Of course got through. They tried to tell me I cancelled the reservation. (Still shaking my head, now in disbelief). In the end, the reservation remains cancelled. We called the hotel directly and booked a new room. This company is at best, unprofessional. They did their best to double charge us and keep an extra $2500. Pay attention to your credit card bills and be careful of the redirect when booking hotels on Expedia or any other travel website.

We accidental booked with reservations.com last week as their website looked like the hotel website. My bad for not paying more attention to the actual website. We booked the room for one night for $94. My credit card was charged over $130. Looks like I was charged an extra $15 fee that was never documented or discussed through the entire reservation process. When I checked out of the hotel I asked for a receipt and couldn't get one because it was through reservations.com. I called them to get a receipt and they said they would email a detailed receipt showing all charges within 24 hours. 8 days later I still haven't heard from them. Of course, this was a business trip and I need a receipt to claim the expense. Looks like I made a donation!

Do not use these morons to book hotels. There are extra charges that you are unaware of and no customer service later. They are thieves!