Reservations.comReviews 6,021

I liked the ease and convenience of this reservation. Although there was a fee and the hotel room could have been less.

We paid over 200 a night to stay and had to pay another 20 dollars a night to park. At times the vallet was so backed up it would block the entire driveway and you could get out of their parking lot. Everyone was very friendly though.

I thought I was booking directly w/the hotel, that was not the case. I needed to cancel one night and the agents at reservations.com were incredibly unhelpful, and very rude. I had to call the hotel directly to get authorization. I will never make that mistake again.

I had very nice stay and loved the bathtub and your staff was very friendly and helpful and we will stay there again

The staff at this property was very accommodating and friendly. I was looking for a reasonably priced location that was centrally located to our activities and the reason for our visit to Nampa.
Physically this property has seen better days. Some TLC for the building would do greatly to match the staff.

My wife and I were thrilled with all the changes and improvements to the hotel. The lobby area with adjacent sitting area coffee/bar were excellent and we loved the concierge who helped us with our plane reservations. The room was excellent and the staff were very friendly and helpful. Thanks for the lovely experience!

My wife and I stay at the Blackhawk when we are visiting her father in Waterloo. Comfortable, great staff and lots of things to do in downtown Cedar Falls.

It looks good from the outside but I would highly recommend another place. I had to change my room because of the roaches. My oldest has allergies and asthma with that said, she is allergic to roaches set her off, so that would have set her off to go to the emergency room.

The staff was not at all friendly, no one ever greeted us any time we entered the hotel. The room was never cleaned or fresh towels brought in on our third day even after talking to the front desk personnel. The heating/cooling equipment was so noisy we couldn't hear the sound from the TV. I have never experienced such a terrible hotel stay during my many years of work or pleasure travel. Never again.

As I was traveling with my two young children, I asked when booking to be on the women's floor of the hotel. I asked the person helping on the phone 3 different times to double check that I was on the women's floor. When I checked in, I was not on the women's floor and they didn't have any rooms on that floor. The women's floor is the only reason I planned t stay at this hotel so I'm not happy it didn't work out.

I have problems charging me internet access when it was free, phone calls when I never used the phone.
Guest service never answer
Hard to conviven them they made a
Mistake. You need more customer service employees with better skills.
Positive: rooms were clean

I don't travel that much but when I do I make sure that all my bookings are complete and secure so I won't be left hanging when I arrive at my destination. Reservations.com has always been my partner during my travels. I can rest assured that my hotel bookings are confirmed.

Reservations.com is the first booking site I've ever used and I was shocked that I could actually book all these great hotels at a discounted price, I mean most of them. Was able to book a room at the Sheraton for a price I never would have thought.

I travel a lot for business and sometimes I just spend a day or two for an out of town trip. Reservations.com has really helped me a great deal in finding airport hotels. I usually go for airport hotels to save me the hassle of missing flights.

I used Reservations.com when we were planning to visit Nashville. We are a family of musicians and we just wanted to explore the city. I liked that the site helped us find a good hotel near the attractions we wanted to visit.