Reservations.comReviews 6,019

We checked in before a wedding we were going to that evening, upon our return around 10:30 pm there was no parking spots, myself and another couple coming back that evening headed to the front desk to ask where we could park and were told the only option was to go to a sister hotel down the street and see if we could park there, that was not an option seeing how we'd have to walk back in the dark in an area we knew nothing about. We parked on the street. Not happy...

This website is very tricky designed... it resemble Bookings.com but it's very far from having services like them.
First of all, I ooked from Canada for staying at a hotel in Canada. They list prices without the mention of which kind of dollars... US or Canadian. When the transaction goes through, only after completing the payment it tells you that it's unrefundable and that it's charged in US dollars although I'm in Canada.
When I called trying to get.my money back, they did not agree under any circumstances to refund the money saying that the hotel I booked my stay with doesn't allow it... which is a lie! Any hotel allows you to cancel until 24 hours before the date of your stay... and all I mentioned above was more than a month before my trip.
Very poor service, tricking people into reserving on their website and without the possibility of any refund, even partial... UNACCEPTABLE!

Love layout and room was fabulous. However, when in lobby the smoke was very bad. The filtration system was very poor and bothersome to asthma and breathing issues
The valet staff was friendly but in the morning at 5:00 AM our vehicle retrieved. We went to Renown Medical Center for my husbands surgery, only at 10:00 AM when he was released, I found my auto head lightsvwherevturned to manual
We did not see that at 5:00 AM and so he had to wait for AAA roadside for a jump
My husband had to keep his foot elevated, after his toe amputation, on top of dash ( uncomfortable) for over an hour till our battery was jumped
Please advise valet staff NOT to touch auto lights in the future
Other than those two issues. Had a relaxing peaceful stay.

I booked this hotel on my understanding that I was on the hotel website, when we finished with the reservation and click yes your site charged fees which I didn't see on the process and when I realized what happened I called to retract it but the person who answered me was very mean on my concern and she didn't try to do anything, that person has not a minimum disposition to service. Conclution: I WOLD NEVER DO ANY OTHER RESERVATION WITH reservations.com NEVER!

I accidentally booked two rooms when I only wanted one. The site did NOT give me a "review before booking" option. When I discovered I had booked two rooms I called within five minutes to have it changed. It took four phone calls to their customer service, and three emails, plus a phone call to the resort itself over the span of two weeks to get the issue resolved. Twice I was assured a supervisor would call me back and they didn't. Once I was assured it was fixed and it wasn't. They never did update my reservation confirmation. The only way I knew it had been resolved was the credit to my credit card. Do yourself a favor and reserve directly with the resort or through a more reputable site than this one.