Reservations.comReviews 6,064

I searched for Holiday Inn and this site came up. I opened it and thought I was in Holiday Inn's site as this site was disguised to look like their site. When asked if I wanted to make this reservation I confirmed, but expected to see a final price shown and asking for confirmation. This happens on every single site I've ever used in the past! Instead it confirmed the reservation was made and that confirmation was sent to my e-mail. I got the email moments later and they had added on a total of $30 in additional fees. I called them immediately and expressed my thoughts of the hidden fees. I then requested this reservation be cancelled. I was told this cannot be canceled and that I will be charged the full amount, no exceptions. Zero negotiations. This site is set up intentionally to be misleading to scam these extra fees out of you do NOT use this site! Currently disputing these charges through my credit card

While making a reservation on Fairfield Inn and Suites website, site autocorrected to Gainesville, Georgia instead of Gainesville, Florida. When I printed out reservation I noticed discrepancy and immediately called and was told by reservations.com that it was nonrefundable. I called hotel directly, explained error and cancelled(even got cancellation number). Full charge came on my credit card of $470.91. Called Marriott directly and was put in touch with hotel too get refund, which they gladly would do. Only problem is that there was never a payment made to them either. Reservations.com kept there booking fee, the hotel charges AND state fees and taxes.

I thought I was booking directly with the hotel, but later found out it was Reservations.com. It is terrible. The customer service people are not educated on the properties and misled me on my booking. I didn't realize it until it was after the cancellation cut-off. When I called back to see if they could rebook or help in any way... nothing. All I can do now is warn others to SLOW DOWN and make sure you book with someone else with more integrity and customer service!

Like most of the other complaints, I too was in a hurry and thought I was booking directly with the hotel, in this case, a Marriott hotel. In fact, the web site was listed as
"courtyordhotelal" and if you are in a hurry, who looks to see that "Courtyard" is spelled differently? I didn't, and the result was that the advertised rate was actually $20 more than what the hotel actually charged me, plus the taxes/fees were almost double what the hotel charged. I'll give them their booking fee of $14.95, but ripping me off for over $45 more than the actual room & tax bill from the hotel is pure robbery. Oh, did I mention that after repeated requests for a refund of the difference, reservations.com declined the request each time. Don't get sucked into the attractive room rates they advertise, because you WILL pay more for the same room than if you simply booked directly with the hotel.

They claim they are the hotel you think your calling. Even when asking if this is specific hotel they say yes. Do not make reservations unless you call hotel direct, which they claimed it was. Its actually a third party sale with extra fees added on. Once I realized this i tried to cancel and they claimed i reconfirmed so I could not cancel and they said nonrefundable. I had to report to my credit card company about the fraud to stop payment. It is such a mess wasting alot of time because of these scam artists!

My husband inadvertently booked a hotel stay through them-same story as others, he thought he was on the actual hotel site. The day before the trip, they sent an email that the reservation was cancelled. Since we hadn't cancelled it, he called the hotel directly, and I called them. After being put on hold multiple times, I was told nothing could be done. Something can; I'm reporting them to the Attorney General's office for theft by deception, and getting together what is needed for a class action lawsuit. Not a good idea to screw over a lawyer.

I booked a room on what I THOUGHT was the hotel's reservation site. I realized afterwards that it was a completely external website. I received an e-mail a couple of days before the day of my reservation from Reservations.com, informing me the booking had been cancelled. I ended up calling directly the hotel and just reserved a room with them (which I will definitely do next time!). Reservations.com charged me the full price of the room, and only refunded me 20$. I wrote 2 e-mails asking when I was going to get the full refund. 3 weeks after my first e-mail, I got an e-mail from "customer support" saying I needed to file a dispute with my credit card company in order to ensure a refund... NOT IMPRESSED!

This is a complete scam. I made a reservation thinking It was with the hotel directly (lesson learned but in my defense, I was on my phone at 11:30pm). The charge they quoted was $119 per night - sounds good, right? They scammed me by charging "taxes and fees" of $29.44 AND "Service Fees" of $14.99, my total came out to USD $148.44. Which was immediately charged on my cc. When I attempted to cancel it within the half hour... I got complete and utter run-around. I have now spoken to three people in their "Support Center" which actually is a CALL CENTER somewhere out of the country. If anyone is aware of a class action that was previously mentioned... I hope they are successful. This company is complete and utter SCAM. DO NOT FALL FOR IT!

The websites design is super sleek and smooth, and the user interface is easy to navigate and the site is overall easy to use. Customer service has been great whenever I've needed them, and the prices are excellent!