Rentalcars.comReviews 1,137

After booking my car through rentalcars.com I called the rental company and was advised that the office will be closed and I will not be able to pick up the car. I cancelled the reservation and was charged 80% of the booking as a cancellation fee. I called the customer service number in order to ask for a refund as it is not my fault I had to cancel and was put on hold for 20 mins with no answer. I then went onto the chat where the agent advised me to call another number and then proceeded to close the chat on his own. I called the second number and was put on hold for 15 mins before someone answered. The agent told me he cannot refund me and when I ask to speak to the supervisor he hung up the phone. I called again and then time was put on hold for 20mins before I was put through to someone. I talked to the same person who then put me through to the supervisor which did nothing to help and did not even care. This company is the worst company I have ever dealt with.

I hired a car and went to collect it and was told that I need to be driving for over a year. I have been driving on a provisional for almost 5 years and on a full license for 7 months. I went to pick up the car and they told me I cannot have it. I asked how o can get a refund they told me I need to phone the number. I called and gave been on hold several times for 15 to 20 minutes and i am calling from Portugal... I was told today finally after almost 20 minutes on hold that I will not be given any form of refund! That is £186! But to mention that I have spent 120 to and from the airport and an stranded for 12 days without transport! Absolutely shocking service! Basically there was not negotiating not even half the fees! I was simply told no!

I order a rental car on site at a local agency called caldera in corfu, I paid 800$ and i never received the car saying my driver license is not accepted in greece. After checking with the local police i found that this was not true but still they refused to give me my rental car and had to rent a new car at a budget agency (which had no issue with accepting the israeli driver license) i never saw my 800$ back nor the car. I called rentalcars.com three times waited over 3 hours total for a customer service but they never answered the phone i am not sure that they even really have customer service representative. I only got a short reply to my email saying that i was refused the car due to missing documents and thats it they never replied to my other emails since and never got my money i also had to pay extra for 3 long distance calls to their customer service which as i said never reached a live person. DONT USE THIS SERVICE JUST RENT A CAR WHEN YOU GET TO YOUR DESTINATION IT IS SAFER AND MUCH CHEAPER!

Worst experience ever- DO NOT USE!
We made an amendment 16 days before the trip, kept inquiring ( via online chat) about the status but was told to be patient without given any information. 3 days before the trip the amendment was denied, the agent offered another rental which was $100 more expensive than the original ( expected, since it is so last minute). The day of our flight it is still not confirmed, after multiple inquires with agents, the said to "Just show up at Hertz at said time, and we guarantee there will be a car for you" ( I have screen shots and emails to proof all this). We showed up and was told that the requested was denied 48 hours ago. After spending an hour on hold and more than $50 on long distance calls we gave up and rented a car for another counter at the airport. Because of the last minuteness, it costed us about $400 more than my original booking. 5 hours after the time we were supposed to pick up the car, an agent called and informed us there was no car available, when we complained about our whole experience, we received no apology, just a statement that we "followed company policy".
I have been traveling thought out Europe, N and S America, Asia, and Australia on more than 40 trips in the past 15 year. This was my worst experience with a rental car agency to date.

I prepayed a car rental in chania. My flight came 2 h delay. When I came to the counter of the company (Hertz) they said that since we were in delay there are not available cars. They tried to claim that it is our fault that we were not in time! So you rent a car from an airport. You give them your flight number by their quest and when the flight is delayed it is your fault. They tried to sale us a bigger car by adding extra fees. Many people got their cars but we waited 2 h for having one. So your flight is in 2 h delay and you get other 2h delay for the car. Never ever will deal again with this company

All rentalcars.com is, is a middle man. Do some home work, and you'll be able to find the same price, and most likely even cheaper as you'll be cutting out this shady middle man of a company.
I booked a car, and paid for it fully. When I got to my destination, for technical reasons, the rental car company could not give me the car. I had to rent with a different company without any problems, however, because it was on the spot, the price was much higher, so I was already out a bunch of money.
I was told by the representative at that car rental place, that it'd be best (best, not mandatory) that I call rentalcars that day to get a refund. I asked to use his phone, as I didn't have a phone at the time (travelling abroad). I was on hold for 30 mins before I gave up.

I got to my hotel, I bought some cellphone minutes and tried calling them again. To my frustration, their phone number doesn't seem to be listed anywhere on their site! What reputable company hides their phone number? Anyway, I was able to find it but again, spent 30mins on hold and used all my phone credits.

By the time I got to a location where I could use a phone freely, I was told that my best option was to wait until the return date passed, then make a claim for a return. I did that, but I ended up getting charged 25% of my fee! For what? For the pleasure of using a shady service, being stuck on the phone 3 times for half an hour, to then have to deal with poor customer service?

There are many websites that provide the same services as these guys, and I'm quite certain that they can do a better job of it.

We had an experience similar to many other reviewers. The rental counter charged more than 120% of the cost charged on the web site (for "mandatory" insurance, loss damage waiver, VAT, etc.)

Although the home page states "Best car rental prices - Guaranteed" with no qualification and no link to their guarantee policy, it is not a guarantee. Buried on the site and not linked to the guarantee language on the home page is a page that starts "As the world's biggest online car rental service, we wont be beaten on price," however, they qualify the terms at the bottom of the page with "It is valid before or after booking up until the rental start date."

They will not offer any refunds.

I went to this website and reserved a 5 seat - 2/4 door Nissan Altima Coupe with a atta he'd picture of a four door car. When I arrived at the Thrifty Car rental car desk, I was told, rather rudely, that I could not rent a Nissan Altima Coupe at that location because they never carried them at all. Furthermore, they said that if I wanted the four door, which was advertised in the descriprion and photo by the RentalCars.com website, I would have to upgrade to it. In short this seems to be a shady operation that is just a hack of a middle man with no clue of what is actually going on at the rental car facility.

This website is an only in-the-middle operation making the booking. The car rental fee shown to you will not include any of the needed insurances which other companies include in their upfront given fees. If you go through rentalcars.com you could end up double charges as compared to other companieslike Blue Car and Lotus Car Rental.
Additionally, rentalcars.com does not tell you that the deposit you are agreeing to is non refundable if you cancel.
So Beware of this company.

Beware of dealing with this company they do not stand behind their bookings. I rented a car through their service for my trip to Vancouver. The price quoted tax included was 389.00 but when I got to the Vancouver I was told by Budget that they were having issues with Rentalcars.com and had advised them on numerous occasions over the last few months that their system was quoting without the tax included. I was told to contact them and when I did I spoke to someone who said file a complaint with the company and they will refund you the difference. Well that was not the case at all I was told by them that it was a" quote" and since no money was exchanged between myself and their company I should go back to Budget for a refund. It is their system that is not quoting correctly so Budget is not going to refund me. It should be them refunding me the 134.00 difference that I had to pay because it was their mistake but they do no stand behind their booking so never again will I use their services and I advise anyone who is thinking of using them to think again. There are other companies that provide the same services they do or the Rental car companies themselves at least they will stand behind the price given when you book a car.

This company uses a cleverly designed car hire review system to convince that they are giving you good value. They are not. Check out the prices with the actual rental companies and you will get cheaper rental! If you try to cancel your booking Rentalcars will rip you off and keep your money. I paid for their "Full Protection" cover and when I collected the car was told by the rental company Hertz that this cover was not valid for their rental and I should pay again for the cover they supplied. Rental cars would not answer the phone number on my booking voucher.

On 04/06/16 in Los Angeles, California, I got online to book a 3-day car rental in Iceland from July 7 to July 9,2016. I was confused by the way the date format used in the website and entered April 7 to April 9,2016. Less than 2 days later when I noticed some discrepancy in the reservation confirmation, I contacted the customer service of Rentalcars.com to make correction. At the time, I also discovered the mistake as to the dates of the rental. The customer service person understood the obvious mistake because when I made the reservation, it was less than 10 hours before the pick up time which is just a mission impossible. The customer service person promised me that he could help me make reservation for the correct dates and cause the refund of the money that had been charged to my credit card. However, he said that he had to get the supplier, i. E., Green Motion in Reykjavik, Iceland, to confirm that the car was not picked up. After that day, i. E., April 8,2016, I called Rentalcars.com several more times to inquire about this and was repeatedly promised that he/she would send email to Green Motion to ask Green Motion to confirm the car was not picked up and immediately refund the money to me. At one point of time, the person over Rentalcars.com even sent me an email to confirm that. However, after I complained to the credit car company, Rentalcars.com submitted to my credit card company Rentalcars.com's online record showing the rental was "complete" and refused to let the credit card charge back the charge. I can only say that Rentalcars.com people are shameless and greedy.