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Rehlat

1.6

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Rehlat Reviews Summary

The overall reputation of the company reflects significant dissatisfaction among customers, primarily due to persistent issues with refunds and unreliable booking confirmations. Many customers report lengthy delays in receiving their money back, often after cancellations that fell within the allowed timeframe. The customer service experience is frequently criticized for being unresponsive, with automated replies failing to address specific concerns. While some customers may have had successful bookings, the overwhelming sentiment indicates a lack of trust and frustration, suggesting that the company needs to improve its communication and refund processes to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
329
value
308
shipping
238
returns
281
quality
295

We monitor reviews for authenticity

AE
1 review
1 helpful vote
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Paid 600 dirhams extra for baggage and they told me it's for departure only. And they were uncooperative and unhelpful when contacted.

Date of experience: May 6, 2023
Pennsylvania
1 review
1 helpful vote
Follow Alan L.
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BEWARE OF THIS COMPANY

I booked a US domestic flight through this service, booking ID *******, and had to cancel my flight due to an emergency change of plans.

I attempted to cancel my flight, to which i am entitled to a full refund if done within 24 hours of booking, as described by the US Department of Transportation. They have refused to issue me a refund.

IF YOU ARE BOOKING DOMESTICALLY WITHIN THE UNITED STATES, BEWARE OF REHLAT.

Date of experience: May 5, 2023
Egypt
1 review
0 helpful votes
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Good
May 4, 2023

خدمه جيده شكرا لك علي متابعه طلب التغيير واهتمامك...؟...؟...؟...

Date of experience: May 4, 2023
Egypt
1 review
0 helpful votes
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Pay and no ticket
April 29, 2023

I booked ticket and paid money and they asked me to increase the money to get the ticket no action
Very bad experience

Date of experience: April 29, 2023
Social T. Rehlat Rep
over a year old

Dear Ahmed,

Request you help me with your Rehlat Booking details so that I can check and resolve your issues to the best of my ability.

Regards
Customer Delight Team

Singapore
1 review
0 helpful votes
Follow Vaki N.
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Had 4 nights booked and changed it to two nights. I was in the fully refundable window. I have not received a refund and now customer service ignoring emails.

Date of experience: April 28, 2023
Social T. Rehlat Rep
over a year old

Dear Vaki,

Request you help me with your Rehlat Booking details so that I can check and resolve your issues to the best of my ability.

Regards
Customer Delight Team

Illinois
1 review
0 helpful votes
Follow M S.
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This is a completely useless service. I booked a return ticket and after taking all my information, including credit card info, the website did not return any response. A blank screen appeared. Since there is no customer service (a chatbot tried to fix my computer screen issue when I contacted), I have no idea whether my ticket was booked or not.

Date of experience: April 28, 2023
Social T. Rehlat Rep
over a year old

Dear M S,

Request you help me with your Rehlat Booking details so that I can check and resolve your issues to the best of my ability.

Regards
Customer Delight Team

Azerbaijan
1 review
0 helpful votes
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Can't get the refund
April 27, 2023

It is almost a month that a can't get my refund from the company. As they said earlier refund will be made within the period of 10-15 working days, but still nothing. My reservation number is RGL*******

Date of experience: April 27, 2023
Social T. Rehlat Rep
over a year old

Dear Rustam,

We regret the inconvenience caused. Kindly check your mail for the refund details.

Regards
Customer Delight Team

Saudi Arabia
1 review
4 helpful votes
Follow Khaled E.
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I cancelled my ticket on 03 March Beirut-Riyadh-Beirut. More than one month calling them and they repeat the same reply, "We received the refunded money from MEA airlines and we sent an email to the finance and head office. They will call you within 24 hours and deposit the money in you account". Unfortunately, they never called me, or returned the money, but only lie at the customers. Please don't deal with Rehlat. My cancellation request#: *******.

Date of experience: April 24, 2023
Social T. Rehlat Rep
over a year old

Dear Khaled,

Request you help me with your Rehlat Booking details so that I can check and resolve your issues to the best of my ability.

Regards
Customer Delight Team

Oklahoma
1 review
0 helpful votes
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Booking Failed?!
April 22, 2023

I tried to reserve a hotel through Rehlat and was immediately sent an email stating that my booking had failed, but they had received my payment.
The email also stated they would try and rebook the hotel within 30 minutes. After the 30 minutes I tried to confirm my reservation with the hotel and there was none and they were actually already fully booked so there was no chance of staying there the indicated night.
I wrote back immediately to their "help" email to refund my money or I would ask my bank to do a charge back. This opened up a ticket request that no one has replied to and a bunch of contact numbers to countries in the Middle East.

I'll give them a day make it right, but based on other reviews I shouldn't hold my breath for this "help" chat to respond. I've already contacted my bank to begin the chargeback process.

Date of experience: April 22, 2023
Bahrain
1 review
0 helpful votes
Follow safia s.
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I called to refund this mistake from the application, and the customer service was so rude to me! I arrived in Bahrain without a hotel and without a refund my hotel is still booked in Argentina, the customer service rep told me I can go to that hotel! RBH******* refund my booking

Date of experience: April 21, 2023
Saudi Arabia
1 review
0 helpful votes
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Recently, I had a terrible experience with Rehalat that left me feeling defrauded and frustrated. I had booked a flight with them, and after completing the transaction, I received a notification that I had been overcharged. I immediately contacted their customer service, but to my dismay, I did not receive any response. This prompted me to send several follow-up emails and make numerous phone calls, but still, no response.

After several attempts, I finally received a response from their customer service team, but it was not what I had expected. They informed me that they would deduct a percentage of my payment as a processing fee if I wanted a refund for the overcharge. This was unacceptable to me, and I felt that I was being extorted.

Frustrated and feeling cheated, I decided to take matters into my own hands and reached out to Skyscanner customer service

To my surprise, Skyscanner's customer service team responded promptly and assured me that they would investigate the matter. They contacted the flight booking company on my behalf and were able to resolve the issue. I eventually promised to receive a full refund after almost a month

My experience with this Rehalat was unpleasant, to say the least. The overcharging and lack of responsiveness from their customer service team left me feeling angry and frustrated

In conclusion, when it comes to choosing a flight booking company, it is essential to do your research and read reviews from other customers. Based on my experience, I would not recommend Rehalat to anyone.

Date of experience: April 20, 2023
Japan
1 review
0 helpful votes
Follow Claudio A.
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Scam!
April 20, 2023

Don't buy with this page. When you make a reservation they take your money in seconds, at the end of the reservation the page say that a problem happen and they don't do the reservation, latter they ask you for more money to finish the reservation or cancel, and when you cancel they say the refund gonna take more than 4 weeks...PLEASE NEVER USE THIS SERVICE!

Update: More than a month has passed and they are still not able to make the refund of money, I insist again, DO NOT USE THIS PAGE they are scammers.

Date of experience: April 20, 2023
Social T. Rehlat Rep
over a year old

Dear Claudio,

Request you help me with your Rehlat Booking details so that I can check and resolve your issues to the best of my ability.

Regards
Customer Delight Team

Germany
1 review
1 helpful vote
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I done my Reservation included seaplane transfer. But the resort tells me, that my Reservation is without seaplane transfer. On my hotel voucher and confirmation from rehlat.com is the reservation included seaplane transfer. I am writing and calling every day but nobody can solve the problem. The resort wants 970$ for the transfer.

Dont book on this page.

Booking id: Rcom*******

Date of experience: April 19, 2023
AE
1 review
0 helpful votes
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More than 8 months am still following up with this scam company, highly NOT RECOMENDED and always same answer (escalation)!

Date of experience: April 18, 2023
Egypt
1 review
0 helpful votes
Follow Lamiaa F.
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I booked one night in Dubai on the 11th of March, I arrived at the hotel and did not find my booking. I called Rehlat and they asked me to wait in the lobby till they fix the situation. That was at 7 p.m.; I kept calling them every half an hour, and they asked me to wait in the lobby of the hotel. At 12 o'clock midnight, they called and said they cannot help me. Imagine a lady alone at midnight who has to carry my luggage and go and look for a free room in a foreign country. They promised to refund me in one week; it has been over a month, and they have not.

Date of experience: April 18, 2023
Social T. Rehlat Rep
over a year old

Dear Lamiaa,

We regret the inconvenience caused. Request you to kindly check your mail for the refund details.

Regards
Customer Delight team

AE
1 review
0 helpful votes
Follow Eman W.
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شركه نثدصابه تم الغاء حجزي من ٤٥ يوما و لم اتلقي فلوسي و لا اكلمهم ما عندهم رد أكلوا عليه ٢٠٠٠ درهم نصابين

Date of experience: April 17, 2023
Egypt
1 review
0 helpful votes
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تجربه جيده
April 14, 2023

تجربه جيده وسعرهم جيد بالمقارنة مع المواقع الخاصه بالتذاكر
شكرا لكم
الموقع سهل. الحجز عليه عموما...

Date of experience: April 14, 2023
Saudi Arabia
1 review
0 helpful votes
Follow mazen g.
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Bad company
April 13, 2023

I booked ticket through rehlat.com, when i arrived to airport, there was no ticket, it's was fake, till now they did not refund my money back, please be care carefull from rehlat.com

Date of experience: April 13, 2023
Egypt
1 review
0 helpful votes
Follow Shrouk S.
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كانت تجربه لا بأس بها
نحتاج منكم برامج سياحيه تشمل الطيران وحجز الفندق وبرنامج ترفيهي وانهاء اجراءات الفيزا كل شي

Date of experience: April 12, 2023
AE
2 reviews
0 helpful votes
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Cancellation of the ticket on 19/01/2023 and then chasing Rehlat yielded no results for my refund hence I wrote to local authorities and received their support so Rehlat finally issued the refund and it got credited on 11/04/2023. I am thankful for my local authority.

Date of experience: April 12, 2023

Never book tickets with Rehlat.com
March 7, 2023
Previous review

I booked an air ticket on 18/01, flight was for 19/01 evening, till afternoon of 19/01 i did not received my ticket and hence had no option but to cancel the booking and wait for refund, since then chasing Rehlat regularly but they are the worst company and feel cheated by them as their customer service just tells over the phone that they are sending email to the finance team and manager, no action from this company, I have also reported about them to authorities, lets see when i receive my refund back.

Date of experience: March 7, 2023

From the business

Flights & hotels online booking at Rehlat with great deals and discounts. Lowest price guaranteed on over 1,000+ airlines, 100,000+ hotels worldwide.


rehlat.com
Roseboom, NY, United States