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Rehlat

1.6

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Rehlat Reviews Summary

The overall reputation of the company reflects significant dissatisfaction among customers, primarily due to persistent issues with refunds and unreliable booking confirmations. Many customers report lengthy delays in receiving their money back, often after cancellations that fell within the allowed timeframe. The customer service experience is frequently criticized for being unresponsive, with automated replies failing to address specific concerns. While some customers may have had successful bookings, the overwhelming sentiment indicates a lack of trust and frustration, suggesting that the company needs to improve its communication and refund processes to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
329
value
308
shipping
238
returns
281
quality
295

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Nandu K.
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Thank you for refunding on karam mail. Thank you team for initiating refund on mail wallet. Thank you rehlat

Date of experience: May 30, 2022
Canada
1 review
0 helpful votes
Follow Kumar Jaiswal A.
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Hello Pradeep,

Me and my family are very pleased with your services:)

Again thank you for your quick service Pradeep

Thanks,
Kumar

Date of experience: May 29, 2022
India
1 review
0 helpful votes
Follow Nadia S.
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Abhishek helped me in my issue very well, I was facing issue to confirm hotel booking which failed, he helped me

Date of experience: May 29, 2022
AE
1 review
0 helpful votes
Follow Kamal A.
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Ticket has been confirmed swiftly. Balanced has been reversed in 24 hours.
Great customer service and client support.

Date of experience: May 26, 2022
India
1 review
0 helpful votes
Follow Sravani R.
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Best offers
May 25, 2022
Updated review

Best offers on flight and hotel bookings.

I got a free ticket with club karam, will refer my friends and family members

Date of experience: May 24, 2022

Awesome
February 22, 2018
Previous review

Using this website almost since it's launch and have found amazing quality for price deals time and time again.
Thank you Rehlat.

Date of experience: February 21, 2018
Saudi Arabia
1 review
1 helpful vote
Follow Ashraf Q.
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First I wished there was anything below 1 star to select. They don't even deserve that star which I am compelled to choose.
I bought a ticket for my son back in January 2022. Unfortunately my son tested positive at the day of his flight. The ticket was from Pegasus booked through Reheat. Its May 23,2022 and yet I have not received any refund. Pegasus refused any contact and referred the issue to Reheat. Rehlat keeps telling me to have patience in their rare replied to many emails. Never recommend this agent.

Date of experience: May 23, 2022
Social T. Rehlat Rep
over a year old

Dear Ashraf,

Apologies for the inconvenience. Request you help me with your Rehlat Booking details so that I can check and resolve your issues to the best of my ability.

Regards
Customer Delight Team

Qatar
1 review
0 helpful votes
Follow Mohamed M.
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Refund process
May 21, 2022

As mostly ofyou already know the refund process with Rehlat is taking so long time if you didn't follow up with them it will take longer than usual thanks to Anji one of the customer service agent he was concerned about this and he already arrange for me the refund. Thanks to him

Date of experience: May 21, 2022
Jordan
1 review
0 helpful votes
Follow mohammad S.
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تم الغاء الحجز بنجاح و كان سهلا جدا
حيث انهم اخبروني سيتم تحويل المبلغ خلال فترة اسبوعين و هي من اجراءات البنك.
ساحاول الحجز مرة اخرى في المرات القادمة بالطبع.

Date of experience: May 18, 2022
Canada
1 review
0 helpful votes
Follow Shweta A.
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I need to change the schedule of my vacation. Saikiran was so helpful to make adjustment to my current package and rescheduled it as needed. He was very helpful and customer oriented. Thanks once again.

Date of experience: May 18, 2022
India
1 review
0 helpful votes
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Review on hotels
May 19, 2022

Am glad to get advance confirmation number from your agent Mr. Sai Kiran which was easier to complete my checkin process
Thanks for the help.

Date of experience: May 18, 2022
South Africa
1 review
0 helpful votes
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Thank you to Anji for assisting me with a refund request for a hotel booking made. Excellent customer service.

Date of experience: May 17, 2022
Kuwait
1 review
0 helpful votes
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Mr. Anji
May 17, 2022

Mr. Anji was really helpful and sweet while speaking to me. I was treated really well and almost cleared all my doubts.

Date of experience: May 15, 2022
AE
1 review
0 helpful votes
Follow MOHAMED G.
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NEVER USE REHLAT
May 15, 2022

GO AWAY FROM THIS COMPANY

THE WOREST EVER

GOOO AWAAAY

THEY ARE TRAP.

IM WRITTING THIS WHILE IM WAITING CONFIRMATION FOR OUR TICKET AND WE ARE JUST 5 HOURS AWAY FROM THE TRAVEL TIME AND DIDNT GOT THE CONFIRMATION!

I BOOKED THE TICKET AFTERNOON AND THEY TOOK ALL MONEY. BUT NO CONFIRMATION FOR THE TICKET.

NOW IT IS 9 HOURS SONCE I BOOKED AND WE HAVE 5 HOURS ONLY TO GO TO THE AIRPORT AND NO TICKET ISSUED YET.

CUSTOMER SERVICE ARE THE WOREST ON EARTH.

GOOO AWAY FROM THIS REHLAT COMPANY.

AGAIN NEVER DEAL WITH THEM

THEY ARE THR WOREST EVER.

Date of experience: May 15, 2022
Social T. Rehlat Rep
over a year old

Dear Mohamed,

Apologies for the inconvenience. Please share your booking details through a direct message on twitter, FB or IG to check and resolve at the earliest.

Regards
Customer Delight Team

Turkiye
1 review
0 helpful votes
Follow Wesam Q.
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They are scammer
May 12, 2022

I bough ticket from them then they took the money two times And they don't send me the ticket and they didn't answer to my rmails.

Rehlat attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 12, 2022
Social T. Rehlat Rep
over a year old

Dear Wesam,

We didn't receive the payment for your booking.

Regards
Customer Delight Team

India
1 review
0 helpful votes
Follow Jasim M.
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موقع رحلات حلو للحصول على خصومات رابعة للفنادق ورحلات طيران مع ارخص السعر
توجد فيها شايلة يمكن لكم ان تستفيد منها

Date of experience: May 12, 2022
India
1 review
0 helpful votes
Follow Tinky A.
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Good site
May 12, 2022

Rehlat will give more discounts, will get cheap flights to boom and even hotels also too cheap to book. Rehlat has spin weel in which will get reward points

Date of experience: May 12, 2022
India
1 review
0 helpful votes
Follow Kareem A.
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Best Site for Flight deals, Receied cashback on Flight Booking... Nice Customer Service. Thanks Team.

Date of experience: May 12, 2022
AE
1 review
0 helpful votes
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I had a bad experience after booking the flight with Rehlat in Oct'2021 but now have received my refund after 6 months, Would appreciate that team took time but have looked into issue and gave my money back.
Would rate them 5 STAR rating ever after 6 months duration they cared about their customers

Date of experience: April 27, 2022
Massachusetts
1 review
0 helpful votes
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Very Good Experience
April 28, 2022

Good customer support and i had a very quick response and felt very happy with the service i had. Good and Satisfied

Date of experience: April 27, 2022
India
2 reviews
0 helpful votes
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Good service
April 28, 2022

Good services and reasonable price and excellent customer support and easy ticket booking as users friendly.

Date of experience: April 27, 2022

From the business

Flights & hotels online booking at Rehlat with great deals and discounts. Lowest price guaranteed on over 1,000+ airlines, 100,000+ hotels worldwide.


rehlat.com
Roseboom, NY, United States