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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Cover was just as described. Installation was a breeze. Shipping was quick enough.
Alex was my sales rep Knowledgable Friendly everything went smoothly.
If there is something else i like i would definitely consider them for future purchases as long as they are Competive.
Your customer service reps are the best! They are very helpful, knowledgeable and friendly! Keep up the great work Real Truck!
The chat team knew exactly what I was looking for and helped answer my questions expertly. You have a great team.
Good people to work with very friendly and help full first time and got perfect fit
Easy to put together and looks excellent. Customer service rep was very helpful and polite on the phone. I would recommend this cover to my friends and family
Your service rep was very knowledgeable and patient as he walked me through the parts. Very professional
My rep made all the difference in the world. He stayed on the phone with me while I checked a few things on my truck to make sure we were ordering the correct seat cover. It was a great experience.
Product as described, fast ship, good quality, would buy from again.
A little bit off in instructions. But I soon I figured it out was really good and easy to setup…
Real Truck was very responsive and the chat option was helpful in determining which tonneau cover to purchase. Shipping was fast and it was very easy to install.
You guys keep naming me Bill Tripp. That's not my name. It's JEFFREY SMITH. Why would I receive emails for a Bill Tripp?! Disappointed!
The sales person that took my call was very knowledgeable and efficient the shipping was the fastest I ever had
Installed in 30 minutes. Could have helped with some diagrams Came on time …….
Instructions could updated…………..
I placed the order on 10/13/2023. I was told that I should have the order by 10/16. Today is 10/18 and I got a box from Fed Ex with two pieces of metal in it with no instructions and NOTHING else. I called customer service and talked to a rep (Tommy S.) that said it is his experience that it comes in two boxes to keep it from getting damaged. I am leaving town tomorrow for a week and a half and needed the cover for the trip. I even told your sales agent when I bought the cover. Tommy S said that it will take 2 to 3 days. Angie with customer service is on the phone now.
What's taking so long? You said it was in stock. Also, the tracking number leads nowhere,
I was absolutely amazed at how quick my order came in, two days from the placement of the order to delivery. The box came in intact, no damage, very well packed and all of the hardware was included. From start to finish it took me one hour and 10 minutes.
Living in Hawaii and purchasing something on the continent US. Is hard, but customer service for Real Truck was great!
Magna flow does not make a part to fit my truck. During the process of Ordering I asked if this part fits correctly. And they said yes, Robert Jaroma. Tried another type of Exhaust but no luck with that.
Trying to get a refund now so that I can Purchase an exhaust From another Company. I'm in Desperate Need to use my truck as I make money with it. Waiting for parts that don't fit is taking money out of my pocket.
What i ordered was not happening, and it cost me $700.00 more to order from someone else!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members