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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Florida
1 review
0 helpful votes
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Tonneau cover
November 15, 2023

Easily purchased, quick delivery, and best of all the cover fits great.

Date of experience: November 15, 2023
Iowa
1 review
0 helpful votes
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Running Boards
November 15, 2023

Sales Team was very helpful and the product was as described.

Date of experience: November 15, 2023
New Hampshire
1 review
0 helpful votes
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Excellent Experience!
November 15, 2023

Excellent experience!
Please use at least 50 characters.

Date of experience: November 15, 2023
Arkansas
1 review
0 helpful votes
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Grill Gaurd
November 22, 2023

Call to order a grill guard and was told it would ship in 10 to 14 days. It's not expected to ship till 12/4/23. Hunting seasoning will be over by the time I can get it installed. I wanted it for this season. Very disappointed with this and will most likely not buy anything else from realtruck.

Date of experience: November 15, 2023
California
1 review
0 helpful votes
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Great Customer Support
November 15, 2023

Called and asked extensive questions about the item I was considering and representative was very patient and thorough in answering my questions. Made not one but two sales, I'll be back.

Date of experience: November 14, 2023
Florida
1 review
0 helpful votes
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It was wonderful doing business. The product is great.

Date of experience: November 14, 2023
Kansas
1 review
0 helpful votes
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Three wrong shipped dates
November 14, 2023

Ordered on 10/23/23 it said will be shipped 3-4 days, then another ship date 10/31/23, and then 11/04-23.
Just would of like an accurate date, and not misled.

Date of experience: November 14, 2023
California
1 review
0 helpful votes
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I like the cover I ordered, but shipping and tracking the shipment was sketchy at best. The product appears to go through numerous carriers before I received it. I needed to contact Real Truck to verify when I could expect the shipment. Maersk couldn't find a tracking number, but Real Truck could. I am working out of state and needed a firm delivery date, to be home to receive the cover. Love the cover, didn't care for the run around with shipping.

Date of experience: November 14, 2023
Oklahoma
1 review
0 helpful votes
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Buying made easy with Real Truck
November 14, 2023

I have purchased several add-ons for my 2020 Toyota Tundra TRD Pro. Everything arrived on time or early and without shipping damage. If I had a question, I would call Real Truck and they quickly answered my questions. The entire experience was great.

Date of experience: November 14, 2023
Minnesota
1 review
0 helpful votes
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Very satisfied
November 14, 2023

Your customer service department was excellent.
Did my order for me through chat. Answered a few
Questions and it was done. Also the company called
To make sure order was correct and gave me an estimated ship date. I purchased seat covers
Thank you

Date of experience: November 14, 2023
Florida
1 review
0 helpful votes
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Very satisfied
November 21, 2023

Great quality cover, fast delivery, spoke to a representative on the phone who assisted me with the purchase, and also gave me a discount very stratified, up to now

Date of experience: November 14, 2023
Maryland
1 review
0 helpful votes
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Very knowledgeable staff
November 14, 2023

Everything just as promised. Gentleman on the phone answered all my questions. And delivery came just as promised.

Date of experience: November 14, 2023
New York
1 review
0 helpful votes
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Poor
November 14, 2023

Still have not received my complete order and unable to reach sales person this week.

Date of experience: November 14, 2023
Delaware
1 review
0 helpful votes
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Good experience
November 14, 2023

Easy to order very knowledgeable people. Received when promised

Date of experience: November 14, 2023
Texas
1 review
0 helpful votes
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Great customer service. Solid product.
November 14, 2023

Called them directly to ask specific questions about bed rails on my Tacoma. Gentleman was very informative and professional.

I ordered via phone. Product arrived on time.

Installation took about 30 minutes. No issues.

Quality appears to be top notch. But, I've had it less than a month, so I can't speak to durability.

Date of experience: November 14, 2023
Washington
1 review
0 helpful votes
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Good product, good price and quick delivery. There is nothing else to add.

Date of experience: November 14, 2023
New York
1 review
0 helpful votes
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BakFlip tonneau cover
November 14, 2023

Received a discount and the unit came fairly quick

Date of experience: November 14, 2023
New York
1 review
0 helpful votes
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Cover and rack
November 14, 2023

From ordering to receiving to installing it was an easy process with plenty of support from Real truck

Date of experience: November 14, 2023
Florida
1 review
0 helpful votes
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Truck
November 14, 2023

Espectacular, un buen equipo de trabajo y muy profesional

Date of experience: November 14, 2023
Minnesota
1 review
0 helpful votes
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Tonneau Cover & Mud Flaps
November 14, 2023

Mud Flaps were good fit, took longer than expected. Metal clips needed custom bending to fit over thick adhesive pad area.
Tonneau cover is replacement and haven't had chance to remove or install yet

Date of experience: November 14, 2023