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RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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1. I purchased a tonneau cover and a Bedrug.
2. Delivery is not fast. Took several weeks to receive the tonneau cover.
3. Bedrug did not work out well and I was surprised how ready Realtruck was to accept a return and provide a FedEx shipping label at no cost.
4. I re-ordered a different Bedrug that worked well.
5. In sum, not the fastest delivery but very good and helpful customer service.
1. Purchased tonneau cover and BEDRUG.
2. Delivery: BEDRUG arrived with a few days. Tonneau cover took a few weeks.
3. Tonneau cover arrived (FedEx) with a pretty good tear/dent in the box. Tonneau cover was dented on the inside but does not "show up" on the top so I decided not to return.
4. BEDRUG. After receiving and wanting to install, I contacted REALTRUCK for counsel since I have a Line-X bed spray. They recommended that I not install it on and welcomed a return.
5. REALTRUCK provided me with a FedEx label (no charge) and the BEDRUG should be picked up in a day or two.
6. All in all, they were responsive, very kind on the phone, and very helpful.
A part that should cost maybe a few bucks is inflated to 20 dollars and I was charged $10 to ship it….complete rip off
Purchase came earlier than expected, so far I'm happy with the product.
Loved the person that helped me obtain the correct part for my 2019 GMC Canyon. She looked for the part and I ordered 2 and I will be order 2 more in December. GREAT GREAT CUSTOMER SERVICE
Ordered product on 10/31/23, received partial shipment on 11/2/23. The rest of the order never showed up, Fed-x showed it left Phoenix on 11/2, after that only crickets?
It came in at a timely fashion. Product is of high quality. I just wish it would have went on the inside of the box rails rather than on top.
Outstanding, always a positive experience with sales people very knowledgeable of product and fitment.
Seamless check out experience and super fast shipping! Great products and would definitely recommend the Truxedo Sentry CT and Elevate TS Rails for the Ford Maverick. Really easy install too.
Overall experience was better than average. Easy to identify the product l wanted and associate was helpful and knowledgeable.
I wish the product wasn't so pricey as this was above my budget.
I ordered a Retrac truck bed cover, Customer Service person was friendly and quickly placed my order for me. The cover shipped the very next morning. Great Service!
The product was great, delivered quickly. The assistance was knowledgeable and helpful.
I mostly appreciated the customer service provided. I found it helpful choosing the right product for my application and needs. Fast processing and shipping was a bonus.
I think if your engineers got their act together and sent enough push pins right away you won't be sending three more kits out. That's real profitable.
Cover was easy to install though the instructions should be clearer about how that last 2 brackets are to be installed. It's not clear that they are different.
Everything went flawless from ordering, shipping, installing, and even customer service with a part that I broke while installing.
I purchased a package deal and have not received my racks yet been a month.
After speaking with a rep from the company I moved forward ordering a set of seat covers. What arrived was nothing close to what was advertised. I immediately called customer service after forwarding photos of what I received, and a screen shot of the product represented on their website. The customer did agree the two products were not even close. I actually thought at first I was being scammed, so called my CC and made them hold the charge until I found out what was going on. My wife even made a comment that they looked like they would come from the Dollar Store! I asked that a customer rep please call me to try and figure out what happened. As of this day no one has called me. The company did refund my credit card after I returned the covers. It's unbelievable that this company would have zero regard concerning this situation.
Delivery date pushed back several times. Still do not have what I ordered!
I ordered a tonneau cover for my f150 and it had a leak so realtruck ordered a replacement on nov 9 and today is nov 14 and it still hasn't been shipped out. I talked to customer service and basically said they have up to 30 days to ship out the items. This is unacceptable customer service.
Great price for a quality product. Very easy to install in less than 30 minutes.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members