Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of RealTruck

RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
See all photos
How would you rate RealTruck?
grey stargrey stargrey stargrey stargrey star

RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
Follow Gary G.
Unfollow Gary G.
Share Review
Report Review

My purchase
December 26, 2024

The young lady was very helpful, thanks The part was.just what

Date of experience: December 15, 2024
Washington
1 review
0 helpful votes
Follow Brad R.
Unfollow Brad R.
Share Review
Report Review

Great Service!
December 25, 2024

Great experience, Cheyene was awesome to work with and very knowledgeable! I have not received my parts yet but should get them soon as they were just ordered less than a week ago.

Date of experience: December 9, 2024
Colorado
1 review
0 helpful votes
Follow William L.
Unfollow William L.
Share Review
Report Review

Ordering a product
December 25, 2024

Rudy was very helpful with obtaining information and getting my order placed. I like the website and products available for my truck. I will order more from you in the near future. Thanks.

Date of experience: December 15, 2024
Alabama
1 review
0 helpful votes
Follow Bobby L.
Unfollow Bobby L.
Share Review
Report Review

Bed folding cover
December 25, 2024

Great people to deal with. Very customer friendly, and knowledgeable of their products.
Very prompt service and delivery.

Date of experience: December 15, 2024
Florida
1 review
0 helpful votes
Follow Vernon G.
Unfollow Vernon G.
Share Review
Report Review

Josh was a great to work with he was familiar with the product and therefor made a smooth purchase.

Date of experience: December 15, 2024
Missouri
1 review
0 helpful votes
Follow Nancy D.
Unfollow Nancy D.
Share Review
Report Review

Sales rep error
December 25, 2024

Sales rep ordered and sent wrong floor mats and when correct ones arrived they were found by my husband. ALSO they emailed him the return label and did not send it to the email address that placed the order. Very disappointed.

Date of experience: December 14, 2024
Texas
1 review
0 helpful votes
Follow Charles Q.
Unfollow Charles Q.
Share Review
Report Review

Where are my running boards?..
December 25, 2024

I received two shipments of brackets and a few days later received a bag of nuts and bolts, but as today, I haven't received the running boards. Very frustrating

Date of experience: December 15, 2024
Arizona
1 review
0 helpful votes
Follow Jeff D.
Unfollow Jeff D.
Share Review
Report Review

Toyota Amp steps
December 25, 2024

Recently bought a 2025 Toyota Tundra Crewmax and a neighbor volunteered to help with the installation of the Amp Research deployable steps since he had done one before. The only issue we had was the final wiring which didn't seem clear in the instructions so called for technical support and was cleared up right away. The instructions said 3 to 5 hours, took us about 8 hours without any breaks. Love them, thanks a lot

Date of experience: December 14, 2024
Delaware
1 review
0 helpful votes
Follow Joseph D.
Unfollow Joseph D.
Share Review
Report Review

Mikes truck
December 24, 2024

Daniel was very helpful answering my questions and helping place my truck bed cover order.
Although it shipped quickly FedEx took a week to deliver.

Date of experience: December 2, 2024
Michigan
1 review
0 helpful votes
Follow Greg O.
Unfollow Greg O.
Share Review
Report Review

Phone order
December 23, 2024

Feller, I spoke to on the phone place my order very professional block me through the entire process. I am extremely satisfied with your service.

Date of experience: December 13, 2024
South Carolina
1 review
0 helpful votes
Follow Larry E.
Unfollow Larry E.
Share Review
Report Review

Floor Mats
December 23, 2024

In the middle of trying to get info & ordering, My Phone dropped the Call & I couldn't
Get the salesperson back on the line. I called back got another Rep who helped me.

Date of experience: December 12, 2024
Iowa
1 review
0 helpful votes
Follow Jim C.
Unfollow Jim C.
Share Review
Report Review

OK
December 22, 2024

OKDGHJSTHSHDHJKDGHKCGHKJDGHKHKJDTYKTDOKOKOKOKOKOKOKOKOKOKOKOKOKOOKOKOKOKOKKOKOKOKOKO

Date of experience: December 12, 2024
Minnesota
1 review
0 helpful votes
Follow Karl C.
Unfollow Karl C.
Share Review
Report Review

Cedrick
December 22, 2024

The phone order I placed with Cedrick was very professional. I canonly hope the product preforms as well as this employee did with his job of explaining how to install and what to expect from it.

Date of experience: December 12, 2024
Indiana
1 review
0 helpful votes
Follow Faye U.
Unfollow Faye U.
Share Review
Report Review

Tonneau cover
December 21, 2024

Quick and easy, ordered on my phone on the way home from a place that wanted $460.00 for the same cover and had it in less than a week.

Date of experience: December 11, 2024
Florida
1 review
0 helpful votes
Follow Kevin W.
Unfollow Kevin W.
Share Review
Report Review

This is a quality cover. The reason for the 4 instead of a 5 is because it arrived 2 days later than anticipated, I shared the deadline upon ordering and was assured it would arrive. When it didn't, I was again assured by the customer service rep that it was on it way that day - it was not, arrived 2 days later. We also did not receive the gift item that was supposed to arrive with the cover as part of Black Friday Deal. Cover is great - ordering and follow up is the reason for the 4 stars.

Date of experience: December 9, 2024
Illinois
1 review
0 helpful votes
Follow Jason B.
Unfollow Jason B.
Share Review
Report Review

Non shipment
December 19, 2024

Has been over a week and still have not shipped by order on an in-stock item but you pulled the money right after the order was placed

Date of experience: December 9, 2024
Pennsylvania
1 review
0 helpful votes
Follow Millard A.
Unfollow Millard A.
Share Review
Report Review

Purchase of mats for a Kia Sportage
December 18, 2024

The person on the phone was very helpful and knew the products well

Date of experience: December 8, 2024
Nebraska
1 review
0 helpful votes
Follow Brian J.
Unfollow Brian J.
Share Review
Report Review

Bed cover
December 18, 2024

Had good customer service. Trying to help me get the right bed cover. To suit my need. Service repwas curtious and knowledgeable

Date of experience: December 7, 2024
Maryland
1 review
0 helpful votes
Follow Ray O.
Unfollow Ray O.
Share Review
Report Review

Happy with the service
December 18, 2024

It was a pleasure to work with a group who knowledgeable on my vehicle and quick to assist me in the right direction and in timely manner with my purchase and in 5 days I had the parts I order

Date of experience: December 7, 2024
New York
1 review
0 helpful votes
Follow Natalie C.
Unfollow Natalie C.
Share Review
Report Review

Bed cover
December 17, 2024

Very fast and the person knew what I needed. Thank you

Date of experience: December 7, 2024