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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Over the phone excellency, would highly recommend.
It was a pleasure to talk to and work with.
He was very knowledgeable about the product we were looking. And I would recommend going to real truck from anyone that is looking for products thank you so much for everything can't wait to receive our bed cover
Hi Brad, I am happy to know your experience with our representative was a good one!
Got what I wanted they picked out the best items for my vehicle
Hi John, we are happy to know that we could assist you in finding what you needed!
Made my purchase by phone to make sure I was buying the correct step rails and thankful that I did because your rep advised me that the product I was looking at would not fit my truck and helped me order the correct ones.
Thank you
Hi Jeff, I am glad to hear we were able to help save time in getting the correct items ordered.
The customer service was amazing, the agent that helped me was very knowledgeable and helpful ensured that I got the best price.
Hi Kevin, I am happy to hear that your encounter left you feeling assured that all of your questions were met.
I've ordered many things over the years for my son as a surprise. The agents are always helpful and am able to figure out what I need to order. *Mom doesn't know a lot about these things ;) This time was no exception. Thank you, ReadTruck!
Hi Mary, I am so glad we were able to assist you in your order process.
Purchased several times and each time its like pushing a logging chain to get the order completed and shipped.
Talked with Michael R regarding the product that I was looking at, he was very knowable and answered my questions.
Hello Ken, thank you for sharing your experience with us. We are happy to hear you had all of your questions answered!
Completed over the website talking to a rep. Very easy and quick. The only problem thus far is federal express. They keep pushing the arrival date further and further back.
Hello John, thank you for taking the time to share your experience. I am sorry about Fedex pushing the date out. If you keep experiencing this, please give us a call.
Sales person was very helpful with what I was ordering because I had no idea what I was looking for he was very helpful
Hi Larry,
We are so happy to hear we were able to assist you and help you come to a final decision.
Got what we needed with no hassle. Had been trying to get part elsewhere and getting no where!
Hi Sandee, we are happy to be able to fulfill your needs.
The first call took care of everything. The item came as shown on my facebook and that was a great help. My wife and I have put another order in for a different item. We are excited for our second timer experience.
Hi Rick! Glad to hear your first experience with us was successful and aided you in the decision to order with us again.
I purchased a cover from BakFlip and man they weren't lying about their fast shipping. I ordered on a Wednesday and it was delivered on Saturday morning. Other sellers may claim fast shipping, but most the other guys are shipping from the actual manufacturer (Bak factory has a 3-4 week order backlog).
Hello Payton, we are happy to hear you were satisfied with your experience!
Worked with friendly helpful people. All very good.
Hi Preben, we are glad to hear your experience with us was friendly.
Did it on internet person was very pleasant got the item # and all the proper info for me
Hey Al, thank you for telling us about your pleasant engagement.
This was my second purchase with Real Truck, but first through a conversation with a representative. Courtney B was super helpful and offered information I was not able to find through the website. She made the purchase painless and super efficient. Both experiences of buying items for my truck have been easy and turnaround for shipping has been fast. Looking forward to getting the BakFlip tonneau cover for my truck. Loving the air intake and throttle body spacer l purchased a few months ago. Thank you Real Truck and Courtney for a great buying experience.
Hi Jeremy, we are happy to hear about your experience with our representative! Thank you for your time in providing feedback on your experience!
We actually ordered the item elsewhere because of lower price. However due to lack of communication with the vendor and us our order ended up being cancelled. I contacted your company through chat and Samantha was most helpful. She is very thorough. She followed up with estimated ship date and offered to help with additional future items. Very happy so far with our experience.
Hi Judith, I am happy to hear we were able to fulfill your needs. Thank you for taking the time to share your encounter.
Chris was very pleasant. He told me exactly what he was doing
Hi Denver, thank you for your feedback!
The lady was very helpful in making my order process easy. Thank you.
Hello Richard, thank you for taking the time to share your thoughts about your experience with us.
The shipping sucks will not wait a month for order to ship to many other online stores to shop at
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Steve, thank you for taking the time to share your experience shopping with us.