On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Not very happy with Real Truck at all. Placed an order with them over the phone, The Lady and her supervisor helped with it and stated that if I placed the order right then it would ship within 10 days. Later on in the evening I received an e-mail stating my order had been updated. When i checked the message it showed I would get the order in June. I feel like I was lied to so they could make a sale! Hope they do not expect to ever get another order from me. I feel this is just another company that will tell you what you want to hear to make a sale. Dont like to and wont deal with a company like this again
The website has a feature that allows you to enter your vehicle information and from that point on you can enter what your looking for or "wishing" for and the system tells you if it will fit your vehicle. Second best thing is that customer service was really outstanding. From sales to customer support they were professional. On one of my purchases I needed a replacement part. I provided the S/N to my purchase item and they took care of the rest. Fast and professional. I would definitely buy from this company again!
Hi David, we are happy to hear you were satisfied with your experience. Thank you for taking the time to share your encounter with us.
I did an online chat where I was given a great price. The whole experience was great!
I found everything I could possibly need for my truck. Everyone I talk to on chat were quick to respond and very informative. I'll look forward to getting my bed cover and installing it on my truck. Keep up the good work. Ernie Maroney
Thank you for taking the time to share your experience!
Purchasing call. John Baker was the sales rep. He was very kind, knowledgeable, patient, and was not pushy. I would highly recommend him and the company.
Hi David, thank you for taking the time to share your experience with us!
I had a great experience with the sales person I dealt with. He was knowledgeable on the products, and was able to relate to what I was doing.
Hi Eugene, I am happy to hear you have a great experience with us! Thank you for taking the time to share your experience.
Called for some information about different covers and got all the info I needed and more.
We are happy you were able to gain more knowledge to help guide your decision! Thank you for taking the time to provide feedback on your experience.
I am just saddened because you tell me one thing when ordering the parts then a day later I receive an email saying it's going to be delayed. That the old bate and switch tactic for doing business, very un peofessional.
When attempting to use affirm as payment option it actually cancels the order without notification. This is not the first time this has happened to me...
My salesman was friendly, knowledgable and very polite. He made for a very pleasant shopping experience. My thanks to him.
We are happy to hear about your pleasant experience with our salesman! Thank you for taking the time to provide feedback.
I was under the impression that my cover had a lifetime warranty but was charged $70 for a new locking mechanism and told my cover only had a 3 year warranty. It was sold to me as lifetime not 3 years but they didn't want to hear it.
Surprised my husband with his dream truck then needed a cover for his bed. This cover is very sturdy and it rained yesterday and not a drop was able to get in.
Hello Nicole,
We are happy to hear that you and your husband are satisfied with your purchase! Please let us know if you have any additional questions.
Product not in stock, not shipping for over a month and they're still not sure they can cancel my order 3 days later. I
Courtney was great! Went above and beyond to make sure i was getting what I wanted at the price I wanted!
We are happy to hear your experience with our representative was a positive experience! Thank you for taking the time to provide feedback.
Bought 4 wheels about 4 months ago. Had an issue and needed another one. Checked prices again online before buying. Found the same wheel I needed for $16 less and they wouldn't match the price. Won't buy from them again.
Thank you for providing feedback on your experience.
After a lot of research... I ordered chrome rain guards for my son for his birthday on April 21st. Website said they would arrive in 4-6 days. My some birthday was the 28th. I got an alert saying they would be delivered on the 24th. Still no package on May 1st. Constantly track it and nothing! Call customer service and no help! But they had no problem taking money from my account immediately! DO NOT ORDER FROM THIS COMPANY!
When placing an order, next day shipping was promised. The next day email confirmation stated the items would ship in a minimum of a week, possibly 10 days. When I called customer service they made excuses for false advertising. Oder at your own risk and do not expect next day shipping even when the website states so.
Still no refund after a month. Canceled the order after 3 weeks. They shipped the order after I canceled it. I returned the order and I still haven't got a refund. This is a horrible company to do business with.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Edward, I am happy to hear your overall experience was satisfactory. I do apologize about the tax rate as this determined by your zip code.