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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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New Jersey
1 review
0 helpful votes
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Very good to do business with!
May 4, 2025

Very laid back and they do what they say they will do.
That is very rare in today's world. Don't know what else to say.
Very good company to do business with.

Date of experience: April 23, 2025
Texas
1 review
0 helpful votes
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Perfect Combo
May 3, 2025

I got hold of Grant and he walked me thru one of the best experiences of dealing with any Merchant, as he explained everything to me and I got what I needed, thanks Grant and Real Truck...

Date of experience: April 23, 2025
Illinois
1 review
0 helpful votes
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Sales people
May 3, 2025

Nick G in sales was very helpful, I called to ask a question and ended up calling him back 4 days later to put in my order! Everything went smooth.

Date of experience: April 23, 2025
Virginia
1 review
0 helpful votes
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Effortless experience
May 3, 2025

Wanted to confirm the size bed cover I needed which Morgan did easily. Completed the order with him which went swiftly.

Date of experience: April 23, 2025
North Carolina
1 review
0 helpful votes
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Step Rails
May 3, 2025

Only reason this was not a 5 star was issues with the chat. Seemed every time they did not want to adress the issue they just dropped the chat. First one had no idea what she was doing kept telling me they did not carry a specific item yet I provided a screen shot then they dropped. Another person came on and almost immediately dropped when I said I was looking for a price match on an item. Had to provide information 3 times but the last person to help me was a rock star and Realtruck matched the price I was asking about. Trust these folks and was glad I was able to get a great product at a great price. Thank you.

Date of experience: April 23, 2025
Illinois
1 review
0 helpful votes
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Mudflap's that fit?
May 3, 2025

Great experience with Matt T, very knowledgeable of the product line and helpful with my purchase "At least a 100 characters "

Date of experience: April 22, 2025
Ohio
1 review
0 helpful votes
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Got a 100$ off for next purchase kind of thing, problem was never got the code. Called customer service got a real live person and got a solution. Called placed my order and just like that paid half for what I needed 100 off included. No hassles no quibbling. Love this company and will continue to buy from them!

Date of experience: April 22, 2025
Delaware
1 review
0 helpful votes
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Missing parts
May 2, 2025

My truck is inoperable as we speak. I paid $1600 for these steps and can't use them nor my truck. Please understand my frustration. The T-Nut inserts (x4) are missing and are on back order for 3-4 weeks yet they are still selling the kits. Take care of your customers!

Date of experience: April 22, 2025
Illinois
1 review
0 helpful votes
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Out of stock
May 2, 2025

Ordered new husky floor matt Liners there backed Ordered 1 to 2 months. Fronts are 1 month and rear are 2 months.

Date of experience: April 22, 2025
Idaho
1 review
0 helpful votes
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Another BAKFlip
May 2, 2025

I like the BAKflip so much that this is my 3rd one on a 2007 Toyota Tacoma. The first one was destroyed in an accident and the second one lasted 10 years. The Tacoma is a Survey field truck and the BAK goes open and closed many times a day. I think most of the damage is from sitting outside when it snows 2' and a few freeze-thaw cycles. I like it better than a shell as it allows me to haul motorcycles and other large items.

Date of experience: April 22, 2025
Texas
1 review
0 helpful votes
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Butch was very helpful in getting product found and ordered for me! I much appreciate the ease and flow of the site. Thank you for making a difference!

Date of experience: April 22, 2025
Wisconsin
1 review
0 helpful votes
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Truck bed cover
May 2, 2025

I spoke with the sales person at real truck prior to purchasing my tunnel cover. The order went very smoothly, and he answered the questions that I had. It was received in a timely fashion. After I received the cover, I found out it was not as described by the sales person. I have left several phone messages for the sales person to call me back and discuss the issues. No one to date has called me back yet to discuss the issue. I would have given a five star rating had I've been contacted by somebody from the company But I haven't so that's why you're getting a three star rating.

Date of experience: April 22, 2025
Arizona
1 review
0 helpful votes
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Installation was pretty easy, had to clean out the rail mounting holes since I had a sprayed bed liner, tokk about 1.5 hours. I was missing the screws for mounting the cargo protector though.

Date of experience: April 21, 2025
New Mexico
1 review
0 helpful votes
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Blazer Liners
May 1, 2025

Look wonderful. Love em'. I can hardly wait to see how they wash easily. Love the way they conform to the floor of the Blazer.

Date of experience: April 21, 2025
Arizona
1 review
0 helpful votes
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BAKFlip Mx4
May 1, 2025

Customer service was great overall. Assisted with my questions over the phone in order to get mail rebate filed online.

Date of experience: April 21, 2025
Connecticut
1 review
0 helpful votes
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Honda Ridgeline
May 1, 2025

Chris was very helpful, his knowledge of the products was very helpful i will definitely purchase more accessories in the future

Date of experience: April 21, 2025
Florida
1 review
0 helpful votes
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Great company, great accessories
April 30, 2025

Excellent, service, company and products. Service was great and staff extremely helpful. I'm so happy with the entire process.

Date of experience: April 20, 2025
Utah
1 review
0 helpful votes
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Very happy
April 30, 2025

A little confused on the right one to order, started chat and the girl was wonderful, helped me order the right one. Told me when to expect it, I asked if it could come any quicker as we had a trip in the mountains planned, she said she'd try. Two days later it was here! Wonderful!

Date of experience: April 17, 2025
New York
1 review
0 helpful votes
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Purchase arrived on time as described. Went together in less than 20 minutes. Nice tight fit. Thank you.

Date of experience: April 20, 2025
Kansas
1 review
0 helpful votes
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Decently good
April 28, 2025

Overall experience was good. Though shipping is seemingly slow. 1 box came the next day. Still waiting for box 2 to ship. Box 3, I have no idea.

Date of experience: April 18, 2025