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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Kansas
1 review
0 helpful votes
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Decently good
April 28, 2025

Overall experience was good. Though shipping is seemingly slow. 1 box came the next day. Still waiting for box 2 to ship. Box 3, I have no idea.

Date of experience: April 18, 2025
Virginia
2 reviews
0 helpful votes
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Ordered running boards. Only received the brackets. Called it in and received no response as promised. Still waiting

Date of experience: April 18, 2025
Illinois
1 review
0 helpful votes
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Product review
April 28, 2025

As far as the purchase experience I have no complaints. As of the time I am writing this the product hasn't arrived. So, writing a review on the product itself would be disingenuous at best.

Date of experience: April 18, 2025
California
1 review
0 helpful votes
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The real truck website is very well organized and it provides detailed technical and pricing information to sort through the different tonneau cover options. I narrowed my choices down to two options and d'Arcy in the sales / customer service department was a great help. She focused on both my needs and my budget equally to get the right tonneau. She is awesome, and my wife is happy for staying in budget! Then after my purchase, Alisha was exceptionally quick to confirm shipment details. You've got a great customer service and sales team..

Date of experience: April 16, 2025
Illinois
1 review
0 helpful votes
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Shopping for new parts again
April 27, 2025

It was good had to ask new questions with this newer equipment and my experience with the salesman was great very knowledgeable about what I had questions about he took his time with me and done I think everything possible to get the job done

Date of experience: April 17, 2025
Montana
1 review
0 helpful votes
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Great customer service
April 27, 2025

The ordering process was quick and simple. It shipped the next day and arrived earlier than expected.

Date of experience: April 17, 2025
Missouri
1 review
0 helpful votes
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Great Customer Support
April 27, 2025

Gaby C. Was really helpful when I needed to find replacement parts for a Truxedo Duece cover. She checked with tech on some parts numbers to ensure that it would fit my application. I really appreciated the extra effort.

Date of experience: April 17, 2025
Indiana
1 review
0 helpful votes
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Tents 3seconds
April 27, 2025

Everything went good 3 second tent for our motorcycle camping needs and other camping experience for this year

Date of experience: April 17, 2025
Virginia
1 review
0 helpful votes
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One of the best decisions!
April 26, 2025

The customer service rep was excellent and very friendly made it seem like he was family. You guys are awesome!

Date of experience: April 16, 2025
Massachusetts
1 review
0 helpful votes
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Good customer service
April 26, 2025

Very pleasant people to deal with my only suggestion would be to have part numbers with the direction booklet to speed things up

Date of experience: April 16, 2025
Michigan
1 review
0 helpful votes
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Happy camper
April 26, 2025

I'm happy. They could get the replacement parts I needed. Easy to order! Already on there way to me.

Date of experience: April 16, 2025
Washington
1 review
0 helpful votes
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Excellent service
April 25, 2025

Excellent service I'll definitely be purchasing more items as needed from real truck thank you very much

Date of experience: April 15, 2025
Michigan
1 review
0 helpful votes
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Good experience!
April 25, 2025

I called them back, they cacelled my old order promptly and ordered the proper mat kit for my truck.

Date of experience: April 15, 2025
Florida
1 review
0 helpful votes
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Awesome Service
April 25, 2025

Call them up had some questions regarding a product I wanted they guided me in the right direction and even discounted it further. What a great crew definitely shop there again.

Date of experience: April 15, 2025
Massachusetts
1 review
0 helpful votes
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Great Customer Service
April 25, 2025

I ordered a bed cover and bed mat for my Ram. Excellent customer service answering my questions and getting the order processed. Shipping was fast. Great experience so far.

Date of experience: April 15, 2025
New York
1 review
0 helpful votes
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Roll-up bed cover
April 25, 2025

I purchased a bug deflector/lightbar and I had a great experience with that so instead of using a whole new company I chose to stick with RealTruck for a confident experience.

Date of experience: April 15, 2025
Missouri
1 review
0 helpful votes
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Truck bed cover
April 24, 2025

The sales associate was knowledgeable and friendly. Arrived super fast. Looks great. The only thing was no instructions.

Date of experience: April 14, 2025
Arizona
1 review
0 helpful votes
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Fast! Fedex didn't trash it
April 24, 2025

When you pay less than half for an item you kind of expect it not to be perfect. I ordered some running boards for my E350 cutaway. A lot of reviews were whining about the directions, but they weren't any worse than any others and overall they were fine. You just got to use your head. If you were not very mechanically inclined, you might have an issue, but it wasn't a problem for me. They're a little bit on the flimsy side. The mount brackets are beefy, definitely not the prettiest welds I've ever seen. But at less than half the price, I'm thinking they're just fine. They will suit my purpose. I would definitely buy them again if needed. Shipping was super fast. I was surprised!

Date of experience: April 14, 2025
Tennessee
1 review
0 helpful votes
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The sales person that sold me this material was very good very helpful. I would write him a five star, but the person that took down the information about how to get to my house misspelled the first word Leanna that was not good. I did not get my package.

Date of experience: April 14, 2025
Kansas
1 review
0 helpful votes
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I needed to order two replacement keys for my undercover swing case toolbox. I could not find this online anywhere and contacted RealTruck to inquire. They wanted $9.99 per key plus shipping, plus a fee for not meeting a Minimum order amount. All together it was over $42 for two replacement keys. I declined and still looking.

Date of experience: April 13, 2025